SEARCH

Office Manager/Ministry Assist. Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
OFFICE MANAGER/MINISTRY ASSIST.
Professional Summary

Hardworking Office Manager with demonstrated clerical and office leadership skills. Experienced in organizing schedules, routing correspondence and stocking supplies for expected needs. Team-oriented and diplomatic in working with people from diverse backgrounds. Detail-oriented and enthusiastic with strong communication skills. Attentive and personable professional with a strong work history.

Skills
  • Office Management
  • Records Management
  • Employee Grievances & Arbitration
  • HR Policies
  • Confidentiality/HIPAA Compliance
  • Employee Training
  • Clear Oral and Written Communication
  • Expense Reduction
  • Staff Supervision and Support
  • Accounts Payable/Accounts Receivable
  • Employee relations
  • Filing systems expertise
  • Documentation and control
  • Policy and procedure modification
  • Account Reconciliation
  • Organizational skills
  • Mail handling
  • Excellent multi-tasking ability
  • Budgeting
  • Social Media
Work History
May 2015-CurrentOffice Manager/Ministry Assist. | Grays Hill Baptist Church | Beaufort, SC
  • Respond to the needs and requests of visitors, congregation, and staff with warmth, discretion and sensitivity.
  • Answer, screen, or direct incoming calls, emails and correspondence.
  • Respond to requests for assistance, issue assistance checks per guidelines, track, file, and report transactions.
  • Manage and reconcile accounts payable and receivable for benevolence account.
  • Provide administrative and special project assistance to the pastor, deacons, and ministry teams.
  • Work with the treasurer to provide information and financial reports to the pastor, staff, and ministry teams.
  • Act as Church Webmaster and Social Media Coordinator.
  • Prepare weekly worship bulletins, special fliers and mailings as needed.
  • Order, stock, document, and distribute regular supply of office, administrative, and church supplies.
  • Manage, train, and schedule volunteers.
  • Coordinate with contractors or others working on church property as needed for access and communication.
March 2010-January 2012Human Resources Director | Goodwill Industries of Southern Ohio, Inc | Portsmouth, OH
  • Oversaw the design, development and maintenance of policy manuals, job descriptions, performance evaluations, as well as, personnel forms and records.
  • Created newly implemented employee evaluation forms.
  • Maintained sound employee relations, ensured employee grievances were promptly addressed and company procedure was followed.
  • Conducted new hire orientation, trained store managers and cashiers on customer service and conflict resolution.
  • Trained all employees on policy updates and procedure changes.
  • Ensured strict compliance with federal and state employment regulations pertaining to wages, work hours, Workers' Compensation, unemployment compensations and disability.
  • Monitored Worker's Compensation claims and tracked reported accidents.
  • Tracked employee CPR certification, Hepatitis B vaccinations and IRA participation.
  • Receives all new applications, determined staffing requirements, interviewed prospective employees, tracked workforce turnover rates and conducted exit interviews.
  • Backup Payroll preparation in Bookkeeper absence.
  • Developed and created employee tracking spreadsheets.
  • Cultivated and maintained good working relationships with employees and coworkers.
  • Grant writing resulting in $25,000 in BWC improvements and grant submission being used as a template.
  • Maintained company compliance with all local, state and federal laws, in addition to establishing organizational standards.
  • Created user-friendly employee handbook that was much easier to update and maintain than prior manual.
  • Created and implemented forward-thinking initiatives to improve employee engagement.
  • Conducted company-wide town hall meetings to convey updates.
  • Directed job fairs to bring in local talent for long term and seasonal positions.
  • Monitored and handled all employee claims, including performance-based and harassment incidents.
November 2009-February 2010Call Center Clerk/Ambassador | Southern Ohio Medical Center | Portsmouth, OH
  • Obtained meal orders from patients and visitors; entered orders into menu processing system; conducted report processing as directed.
  • Instructed patients and guests on meal ordering system, compassionately and efficiently served meals to patients.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Enhanced productivity by staying on top of call scripts, menu changes, and maintaining control over direction of conversations.
April 2006-August 2009Office/Billing Manager | Dr. Frederick Gohmann, DDS | Portsmouth, Ohio
  • Served as a key member of a busy family dental practice.
  • First contact in hiring process and responsible for training new dental assistants in office procedures.
  • Increased net office profit due to efficiency and implementation of tracking and billing software.
  • Efficient handling of all administrative duties (e.g., answering phones, scheduling appointments, maintaining patient records, payment processing, billing, collections, and bookkeeping) ensuring optimal customer service and smooth daily functioning of office.
  • Collected over $8,000 in bad debt from previously denied Medicaid payments with thorough review and persistent follow-through.
  • Assisted in the planning and implementation of new patient management/billing software program offering cost reduction, timelier claim filing and quicker payment turn around times.
  • Built mutually respectful relationships with third-party payers, HMOs, PPOs, Medicare carriers and independent commercial carriers.
  • Reviewed billing problems, researched issues and resolved concerns.
  • Created new standard operating procedures improving billing accuracy and cash flow.
  • Worked with customers to develop payment plans and bring accounts current.
  • Generated and submitted invoices based upon established accounts receivable schedules and terms.
Education
August 2014Bachelor of Arts: Business ManagementOhio Christian University, Circleville, OH

GPA: 3.78

Associates Degree: Business ManagementGPA: 3.989
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Grays Hill Baptist Church
  • Goodwill Industries of Southern Ohio, Inc
  • Southern Ohio Medical Center
  • Dr. Frederick Gohmann, DDS

School Attended

  • Ohio Christian University

Job Titles Held:

  • Office Manager/Ministry Assist.
  • Human Resources Director
  • Call Center Clerk/Ambassador
  • Office/Billing Manager

Degrees

  • Bachelor of Arts : Business Management
    Associates Degree : Business Management

Similar Resumes

View All
Office-Manager/Ministry-Assist.-resume-sample

Office Manager/Ministry Assist.

Grays Hill Baptist Church

Beaufort, South Carolina