Office Manager/Ministry Assist. Resume Example
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OFFICE MANAGER/MINISTRY ASSIST.
Professional Summary
Hardworking Office Manager with demonstrated clerical and office leadership skills. Experienced in organizing schedules, routing correspondence and stocking supplies for expected needs. Team-oriented and diplomatic in working with people from diverse backgrounds. Detail-oriented and enthusiastic with strong communication skills. Attentive and personable professional with a strong work history.
Skills
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Work History
May 2015-CurrentOffice Manager/Ministry Assist. | City Of Gresham | Gresham , OR
- Respond to the needs and requests of visitors, congregation, and staff with warmth, discretion and sensitivity.
- Answer, screen, or direct incoming calls, emails and correspondence.
- Respond to requests for assistance, issue assistance checks per guidelines, track, file, and report transactions.
- Manage and reconcile accounts payable and receivable for benevolence account.
- Provide administrative and special project assistance to the pastor, deacons, and ministry teams.
- Work with the treasurer to provide information and financial reports to the pastor, staff, and ministry teams.
- Act as Church Webmaster and Social Media Coordinator.
- Prepare weekly worship bulletins, special fliers and mailings as needed.
- Order, stock, document, and distribute regular supply of office, administrative, and church supplies.
- Manage, train, and schedule volunteers.
- Coordinate with contractors or others working on church property as needed for access and communication.
March 2010-January 2012Human Resources Director | Southern Ohio Medical Center | Ironton , OH
- Oversaw the design, development and maintenance of policy manuals, job descriptions, performance evaluations, as well as, personnel forms and records.
- Created newly implemented employee evaluation forms.
- Maintained sound employee relations, ensured employee grievances were promptly addressed and company procedure was followed.
- Conducted new hire orientation, trained store managers and cashiers on customer service and conflict resolution.
- Trained all employees on policy updates and procedure changes.
- Ensured strict compliance with federal and state employment regulations pertaining to wages, work hours, Workers' Compensation, unemployment compensations and disability.
- Monitored Worker's Compensation claims and tracked reported accidents.
- Tracked employee CPR certification, Hepatitis B vaccinations and IRA participation.
- Receives all new applications, determined staffing requirements, interviewed prospective employees, tracked workforce turnover rates and conducted exit interviews.
- Backup Payroll preparation in Bookkeeper absence.
- Developed and created employee tracking spreadsheets.
- Cultivated and maintained good working relationships with employees and coworkers.
- Grant writing resulting in $25,000 in BWC improvements and grant submission being used as a template.
- Maintained company compliance with all local, state and federal laws, in addition to establishing organizational standards.
- Created user-friendly employee handbook that was much easier to update and maintain than prior manual.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Conducted company-wide town hall meetings to convey updates.
- Directed job fairs to bring in local talent for long term and seasonal positions.
- Monitored and handled all employee claims, including performance-based and harassment incidents.
November 2009-February 2010Call Center Clerk/Ambassador | Southern Ohio Medical Center | City , STATE
- Obtained meal orders from patients and visitors; entered orders into menu processing system; conducted report processing as directed.
- Instructed patients and guests on meal ordering system, compassionately and efficiently served meals to patients.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Enhanced productivity by staying on top of call scripts, menu changes, and maintaining control over direction of conversations.
April 2006-August 2009Office/Billing Manager | Dr. Frederick Gohmann, DDS | City , STATE
- Served as a key member of a busy family dental practice.
- First contact in hiring process and responsible for training new dental assistants in office procedures.
- Increased net office profit due to efficiency and implementation of tracking and billing software.
- Efficient handling of all administrative duties (e.g., answering phones, scheduling appointments, maintaining patient records, payment processing, billing, collections, and bookkeeping) ensuring optimal customer service and smooth daily functioning of office.
- Collected over $8,000 in bad debt from previously denied Medicaid payments with thorough review and persistent follow-through.
- Assisted in the planning and implementation of new patient management/billing software program offering cost reduction, timelier claim filing and quicker payment turn around times.
- Built mutually respectful relationships with third-party payers, HMOs, PPOs, Medicare carriers and independent commercial carriers.
- Reviewed billing problems, researched issues and resolved concerns.
- Created new standard operating procedures improving billing accuracy and cash flow.
- Worked with customers to develop payment plans and bring accounts current.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
Education
August 2014Bachelor of Arts: Business ManagementOhio Christian University, City, State
GPA: 3.78
Associates Degree: Business ManagementGPA: 3.989
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Resume Overview
School Attended
- Ohio Christian University
Job Titles Held:
- Office Manager/Ministry Assist.
- Human Resources Director
- Call Center Clerk/Ambassador
- Office/Billing Manager
Degrees
- Bachelor of Arts : Business Management
Associates Degree : Business Management
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