With over 10 years Experience in the food industry and almost 2 years in the Medical Field, I have become customer driven, hands on and hardworking. I have
become extremely personable and self directed. I work well with others or in a one on one situations.I am extremely open
to learning new things and highly motivated to succeed.
01/2016 to 07/2017
Office Manager/ Medical AssistantAlpharetta Wellness Clinic － Alpharetta, GADesigned promotional materials. Determined customer needs. Verified and logged in deadlines for responding to daily inquiries. Managed medical supply inventory, insurance records, patient charts and company files using online tracking system. Supervised and trained admitting, billing and collection staff. Updated patient accounts and information on a daily basis. Created databases and spreadsheets to improve inventory management and reporting accuracy. Managed incoming and outgoing calls for busy medical office. Scheduled and confirmed appointments for entire management team. Provided support for CEO and sales team in managing operation work flow. Standardized department filing system to increase efficiency. Directly supported CEO in managing operation work flow. Handled and processed confidential patient information. Read and recorded temperature, pulse and respiration. Prepared patient rooms prior to their arrival. Collected urine and fecal samples. Support duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus. Performed household tasks such as laundry, dusting, washing dishes and vacuuming. Kept facility stocked with necessary supplies, equipment and instruments. Comforted patients and provided them with reassurance and encouragement. Delegated staff nurse duties. Cleaned and sterilized instruments and disposed of contaminated supplies. Organized, updated and maintained over 200 patient charts. Escorted patients to examination rooms and prepared them for physician exams. Ensured HIPAA compliance. Performed lab tests and communicated results. Tested patients' blood glucose levels. Prepared specimens for analysis and established proper chronological priorities in testing.
04/2015 to 11/2015
ManagerIppolitos Italian Grill － Roswell, GAScheduled and directed staff in daily work assignments to maximize productivity. Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met. Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency. Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions. Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines. Developed and maintained exceptional customer service standards. Performed checkouts of servers and bartenders to ensure that all tickets were accounted for. Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees. Regularly updated computer systems with new pricing and daily food specials. Counseled and disciplined staff when necessary.
07/2012 to 03/2013
Bartender/AdminCarrabbas Italian Grill － Cumming, GeorgiaAccepted payment from customers and made change as necessary. Assisted co-workers. Attempted to limit problems and liability related to customers' excessive drinking Checked the quantity and quality of received products Cleaned and maintained the beverage area, display cases, equipment, and order transaction area Cleaned bars, work areas, and tables Prepared and served hot and cold beverages Stocked and rotated products, stocked supplies, and paper goods in a timely basis Took beverage orders from serving staff or directly from patrons Transferred supplies and equipment between storage and work areas Made and served drinks to guests and cocktail servers following established guidelines, procedures, and policies Packaged take-out foods and served food to customers Promptly served all food courses and alcoholic beverages to guests. Completed closing duties, including restocking items and closing out the cash drawer.
05/2011 to 05/2012
ServerVillage Tavern － Alpharetta, GeorgiaMaintained a professional tone at all times, including during peak rush hours. Continually kept carpets and floor clear of debris. Received frequent customer compliments for going above and beyond normal duties. Trained incoming servers. Correctly calculated charges, issued bills and collected payments. Regularly inquired about member or guest satisfaction, anticipated additional needs and fulfilled further requests. Protected the business by confirming legal drinking age and discontinuing service to intoxicated guests. Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators.
11/2008 to 11/2009
Head Server, Trainer, BartenderTGI Fridays － Alpharetta, GAProvided onsite Training. Open and closed restaurant. Became a trainer and Bartender. Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations. Delivered an exceptional dining experience with friendly, fast service. Skillfully anticipated and addressed guests' service needs. Completed closing duties, including restocking items and closing out the cash drawer. Answered questions about menu selections and made recommendations when requested.
05/2007 to 11/2007
Leasing ConsultantSales Inc. － Alpharetta, GATrained all new sales employees on effective techniques. Increased purchase totals by recommending additional items. Organized items in visually appealing manner. Answered incoming telephone calls with professional and knowledgeable responses. Created attractive displays. Kept showroom professional and neat at all times. Developed tool to track and monitor personal sales opportunities, deals in progress and finished contracts. Took daily inbound calls and key-entered orders, faxes, backorders and credit memos for assigned accounts and clients.
09/2004 to 05/2007
Regional Decorator/ Third KeySherwin Williams － Suwanee, GAWas promoted to Regional Decorator in the first 2 weeks. Described use and operation of merchandise to customers. Received and processed cash and credit payments for in-store purchases. Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments. Shared product knowledge with customers while making personal recommendations. Worked as a team member to provide the highest level of service to customers. Maintained friendly and professional customer interactions. Verified that all merchandising standards were maintained on a daily basis.
Education and Training
GED: South Forsyth HighschoolCumming, Georgia, USASouth Forsyth Highschool