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Office Manager/Marketing Representative Resume Example

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OFFICE MANAGER/MARKETING REPRESENTATIVE
Skills
OS; MS Windows, XP, 98/95, DOS and UNIX, Software: McAfee, CusQ, Peoplesoft, Sametime, NetMeeting, Adobe, MS Office, Lotus Notes, And Corel WordPerfect, Chameleon, Ghost. Email: MS Outlook, Netscape, Exchange. Hardware: Laptops, desktops, Sun SparcClassic, Sparc-20, and Sparc Ultra, Server, routers, hub/network cards, switches, mainframes, printers, fax and scanners. Decorating and sewing.
Experience
08/2005 to Current
Office Manager/Marketing Representative
  • Supervise office staff.
  • Coordinate and promote marketing advertising strategies.
  • Contact clients and provide excellent customer service.
  • Coordinating projects for parts, paint, and customer service.
06/2005 to 01/2007
Senior Tele-Service RepresentativeIBM － Naperville, IL
  • Managed the Login Administration project to support the Lucent account by providing high level security access and server allocation for IBM, Lucent Executives and users.
  • Monitored ITIL (IT infrastructure Library) catalogued with repository knowledge on IT Service Management processes for technical and managerial staff'.
  • Managed and gathered information to be executed for 300,000 plus budget projects.
  • As a Focal manager, prioritized server reports from different team units for Helpdesk agents.
  • Wrote and/or edited documentation: equipment manuals, appendices, operated and maintained online references.
  • Managed Netscape, DHCP (Dynamic Host Configuration Protocol), IMAC (installs, move, configure), UNIX, LAN administration, networking (routing, diagnosing and determining issues), software, and hardware problems for users.
  • Obtained access to high security systems: Lotus Notes, integrated platform for collaboration, reference databases, calendar and appointments.
  • Raised standard of excellence, value, and competitive service to domestic and international customers.
  • Assisted Spanish users to solve technical problems and expedited resolutions due to language barrier.
  • Partnered with other teams to coordinate cross training.
  • System Management Professional/IT Specialist DATES MISSING?.
  • Project support and maintained projects, and participation of project related meetings.
  • Authorized login and server problems: reset passwords, deleted, modified and created logins.
  • Analyzed, implemented, recommended and developed Login protocols for the Login team.
  • Managed and allocated Login resources properly for cost efficiency within Lucent IBM security server team.
  • Developed technical skills and successfully communicated with diverse cultures.
  • Approved, created, modified, renewed, deleted logins using over200 servers in the Lucent account.
  • Proposed, implemented, and modified Login Administration system security processes to Management.
07/1995 to 07/1998
LAN Coordinator ICity of Chicago Police Dept. － Chicago, IL
  • Managed Area 2 including five districts to transition the Chicago Police Department's from typewriters to personal computers.
  • Provided computer training and hands on support to civilians and ranking Police users across the city, desktop support to other branches of the Police Department such as Cook County Jail, internal Affairs secured locations and Public Housing Projects where remote Police Stations were located.
  • Reported administrative and technical reports to Helpdesk agents to update, open and/or close tickets.
  • Supported other coordinators with their district and designated Area when necessary.
  • Inventoried new equipment, setup desktop/laptop computers, configured TCP/IP and network printers, restricted security access, installed software/ hardware, and added users to the network.
  • Installed Ethernet/token ring and troubleshoot Cisco routers, system failures, and restore services with minimal downtime.
  • Monitored and supported multiple platforms within Windows platforms using UNIX on SUN systems.
05/1984 to 08/1995
Data Processing Coordinator IIIChicago Department of Public Health － Chicago, IL
  • Personal computer installation and removal of software and hardware programs.
  • Managed'10 to 20 data entry operators and provided computer training, Created Public Health forms and processes to be distributed throughout Chicago Clinics.
  • Organized projects on: AIDS/HIV, Oatmeal and Child Health, OMIS, Nursing homes, Public Health information and Walk.
  • Assistant to the Deputy Commissioner/created health reports for the Health Dept.
  • on Public Safety.
  • Collaborated projects for Communicable Diseases, pharmacy, managed the computer room and inventoried equipment.
  • Prepared meeting agendas to productively provide Deputy Commissioner and Commissioner.
  • Executive administrative duties and created health reports for the Health Dept.
  • Deputy for Public Safety.
  • Miscellaneous duties: Quality Sales Furniture Store: worked as an Office Manager, basic accounting, and helped in Sales.
  • Montgomery Ward Corporate Office: Purchasing Department: general inventory, computers, Office Administration: ordering supplies, processing purchasing contracts and invoices.
  • Social Security Office: translating birth and death certificates from Spanish and Italian to English.
Languages
Fluently bilingual Spanish/English.
Education and Training
2001
BA: Organizational CommunicationNorth Central College － Naperville, ILOrganizational Communication
Skills
Basic accounting, administrative duties, Adobe, advertising, budget, Cisco routers, Communicable Diseases, competitive, Hardware, computer installation, computer training, contracts, clients, excellent customer service, customer service, data entry, databases, desktops, DHCP, Dynamic Host Configuration Protocol, documentation, DOS, Email, English, Ethernet, fax, forms, Ghost, hub, IBM, IMAC, inventory, Italian, ITIL, LAN administration, laptop computers, Laptops, Lotus Notes, mainframes, managerial, marketing, McAfee, meetings, access, Exchange, NetMeeting, MS Office, Office, MS Outlook, Windows, MS Windows, 98, Netscape, network cards, network printers, network, networking, Nursing, Office Administration, Office Manager, OS, paint, Peoplesoft, Police, printers, processes, protocols, Public Health, Public Safety, Purchasing, Quality, routers, routing, Sales, scanners, servers, Spanish, bilingual Spanish, SUN, Sparc, switches, TCP/IP, desktop support, token ring, translating, troubleshoot, typewriters, UNIX, Corel WordPerfect
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Resume Overview

Companies Worked For:

  • IBM
  • City of Chicago Police Dept.
  • Chicago Department of Public Health

School Attended

  • North Central College

Job Titles Held:

  • Office Manager/Marketing Representative
  • Senior Tele-Service Representative
  • LAN Coordinator I
  • Data Processing Coordinator III

Degrees

  • BA : Organizational Communication

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