office manager lpn charge nurse resume example with 20+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Analytical Charge Licensed Practical Nurse with 17 years of experience treating critical patients with injuries and illnesses of varying severity and urgency. Confident leader in supervision of nursing operations in high traffic internal medicine settings. Collaboration-oriented team leader with flexibility in leveraging team strengths to resolve issues and meet constraints. Patient-oriented nursing professional with 17 years of hands-on experience in delivering quality direct and indirect patient care to individuals in HOSPITAL/OFFICE settings. Skillfully completes tasks and fosters relationships with patients, caregivers and coworkers to drive patient care goals and advance nursing philosophies. Devoted OFFICE MANAGER with 30 years of experience in delivering patient-focused care and developing relationships with fellow co-workers. Certified in NURSING AND PATIENT CARING and LPN. Expertise in PEOPLE and PEOPLE.

  • Vital Signs Recording
  • Patient Positioning and Transporting
  • Performance Monitoring
  • Epic Systems
  • Conflict Resolution
  • Healthcare Common Procedure Coding System HCPCS
  • Call Answering and Assistance
  • Medical Chart Management
  • Patient Triage
  • Verbal and Written Communication
  • Nursing Operations Supervision
  • Strong Clinical Judgment
  • Adaptable and Flexible
  • Time Management
  • Responsible and Dependable
  • Analytical Thinking
  • Medical Paperwork Processing
  • Critical Thinking
  • HIPAA Compliance
  • Activity Scheduling
  • Attention to Detail
Education and Training
Richmond SCHOOL FOR NURSING Charlottesville, VA, Expected in 08/2006 Associate of Science : NURSING/LPN - GPA :
Viatris Inc. - OFFICE MANAGER/LPN Charge Nurse
Saint Albans, VT, 08/1984 - 10/2023
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Managed office inventory and placed new supply orders.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Elevated customer satisfaction ratings by promptly resolving client and case issues.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Delegated work to staff, setting priorities and goals.
  • Reviewed files and records to obtain information and respond to requests.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Used judgment and initiative in handling confidential matters and requests.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Analyzed business performance data and forecasted business results for upper management.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Assigned work and monitored performance of project personnel.
  • Coded and entered daily invoices with in-house accounting software.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Recruited and trained new employees to meet job requirements.
  • Interpreted and communicated work procedures and company policies to staff.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Cambridge Health Alliance - Medical Representative
Cambridge, MA, 05/2021 - 01/2023
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Protected patients by observing strict HIPAA guidelines.
  • Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
  • Maintained patient accounts by obtaining, recording and updating personal and financial information.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Greeted each patient pleasantly and offered desk sheet for easy sign-in.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Applied knowledge of medical terminology and insurance processes to support office administration productivity.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
City, STATE, 08/2006 - 07/2010
  • Guaranteed exceptional care quality by correctly administering medication, inserting and caring for catheters, dressing and changing wounds and assisting with personal hygiene.
  • Prepared or examined food trays for conformance to prescribed diet.
  • Collected biological samples from patients and performed routine lab tests to support diagnosis.
  • Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
  • Provided behavioral and emotional support and closely supervised patients suffering from dementia and Alzheimer's.
  • Documented patient medical histories, current symptoms and vitals.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Communicated effectively with patients and loved ones to explain diagnoses, treatment options and procedures.
  • Administered prescribed medications or started intravenous fluids, noting times and amounts on patients' charts.
  • Used sterile techniques to prepare patients for procedures.
  • Administered medications and therapies in accordance with physicians orders.
  • Answered patients' calls to determine how to assist.
  • Educated clients, patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management.
  • Delivered high-quality direct and indirect nursing care to up to 25-35 patients per day.
  • Observed strict confidentiality and safeguarded all patient-related information.
  • Measured and recorded patient height, weight and other vital signs.
  • Prevented drug interactions and contributed to correct diagnosis by recording patient health information, monitoring vitals and updating patient files.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Applied interventions to progress patients toward wellness and address maintenance of wellness.
  • Answered patient calls, identified issues and determined how best to provide assistance within parameters established by facility and supervisor.
  • Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
  • Answered patient and family questions to educate on optimal treatment procedures.
  • Followed rehabilitation and treatment care plans to accelerate patient recovery, minimize pain and optimize patient outcomes.
  • Evaluated patient care procedural changes for effectiveness and made necessary adjustments.
  • Communicated with patients with compassion while keeping medical information private.
  • Charted changes in patient conditions and discussed concerns with supervising healthcare provider.
  • Performed triage to maximum team productivity and effectiveness.
  • Took temperatures or blood pressures, dressed wounds and provided other basic patient care or treatments.
  • Prepared patients for examinations, tests or treatments and explained procedures.
  • Assembled and used catheters, tracheotomy tubes or oxygen suppliers.
  • Coordinated with doctors and registered nurses to develop care plans for patients.

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Job Titles Held:

  • Medical Representative
  • LPN


  • Associate of Science

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