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office manager licensed insurance agent resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Knowledgeable Insurance Representative promoting more than 15 years' expertise successfully working for organizations in the Insurance market. Courteous and cordial with a desire to take on challenges at a new company.

Skills
  • Insurance Sales Strategy
  • Email Marketing
  • Team Training and Development
  • Insurance Coverage Verification
Experience
03/2007 to Current
Office Manager/Licensed Insurance Agent Arbys Port Orange, FL,
  • Upsold products to policyholders and potential new clients.
  • Pursued continued professional development through insurance workshops, course and webinars.
  • Offered policy guidance and management to promote asset protection.
  • Exceeded company sales goals for new policies.
  • Provided leadership and training for new agents regarding industry best practices and company policies.
  • Engaged customers and provided high level of service by carefully explaining details about documents.
  • Analyzed customer needs and provided best options, upselling products and services.
  • Delivered individualized support and broad knowledge of company products to bring targeted services to individuals with varying needs.
  • Received underwriting approvals after accurately completing applications for insurance coverage.
  • Coordinated appointments and consultations with clients to identify individual needs and gain better understanding of overall financial situations.
  • Generated new leads and identified potential clients by using successful direct marketing strategies.
  • Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
  • Collected data for insurance claims through interviews and physical property inspection.
  • Pursued new clients through various marketing strategies to grow existing portfolio of policyholders.
  • Drove client retention by increasing savings opportunities and identifying premium discounts.
  • Improved office operations, maintaining records, tracking data and promoting clear internal communications.
  • Generated reports for senior leadership to recommend corrective actions and improvements.
04/2005 to 03/2007
General Manager Kimpton Hotels New Orleans, LA,
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Optimized profits by controlling food, beverage and labor costs.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Counseled and disciplined staff to address issues promptly and provide constructive feedback.
  • Managed accounts payable, accounts receivable and payroll.
  • Updated computer systems with new pricing and daily food specials.
  • Prepared employee schedules to maintain appropriate staffing levels during peak periods.
  • Resolved and investigated complaints regarding service, food quality and accommodations.
  • Oversaw training of supervisors to develop leadership and customer service skills.
  • Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
  • Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
  • Performed opening and closing procedures each day.
  • Developed and deepened professional relationships with vendors, negotiated contracts and monitored performance.
  • Managed daily operations and processes for reservations, budgeting and forecasting.
06/1995 to 04/2005
Food & Beverage Manager Saginaw Harness Raceway City, STATE,
  • Set up and performed initial prep work for soups, sauces and salads.
  • Retained consistent quality and high accuracy when preparing identical dishes every day.
  • Chopped, diced and sliced vegetables and fruit ahead of rush periods.
  • Enforced proper sanitation practices to prevent spoiling or contamination of foods.
  • Replenished food items from inventory and rotated ingredients.
  • Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
  • Interacted with waitstaff regarding special orders for customers with food allergies and gluten intolerance.
  • Regulated oven, broiler and roaster operations for cooking at correct temperatures.
  • Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
  • Prepared and served meals by reviewing recipes and combining and cooking ingredients.
  • Operated grills, fryers and broilers to cook items to quality guidelines.
  • Wrapped, dated and labeled food items in storage for safety and freshness.
  • Took inventory counts before and after shifts to complete food inventory or storage sheets.
  • Managed portion control using correct utensils during preparation and plating.
  • Coordinated orders to expedite food from kitchen according to cook time and delivery time.
  • Followed established procedures and requirements for safe food handling, storage and service.
Education and Training
Expected in 06/1993 to to
High School Diploma:
Arthur Hill High School - Saginaw, MI
GPA:

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Resume Overview

School Attended

  • Arthur Hill High School

Job Titles Held:

  • Office Manager/Licensed Insurance Agent
  • General Manager
  • Food & Beverage Manager

Degrees

  • High School Diploma

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