office manager lead budtender resume example with 7+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Experienced Office Management and Administration Professional with 10 years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Friendly and energetic professional with remarkable communication and prioritization skills. Experienced Office Manager with strength in managing multiple projects simultaneously and fostering cohesive staff.

  • Documentation and control
  • Policy and procedure modification
  • Accounts payable and receivable
  • Account reconciliation
  • Expense reporting
  • Office administration
  • Credit and collections
  • Sorting and labeling
  • Project management
  • Team leadership
  • Friendly nature
  • Organizational skills
  • Event planning
  • Clear oral/written communication
  • Data entry
  • Staff management
  • Clerical support
  • Bookkeeping
  • Office management
  • Deadline driven
  • Mail handling
Stilwell High School Stilwell, OK Expected in 05/2000 High School Diploma : - GPA :
Work History
Erickson Living - Office Manager/Lead Budtender
Houston, TX, 07/2019 - 02/2020
  • Created and finalized sales for Medical Marijuana Dispensary.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Compared vendor prices to ensure optimal savings.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Created reports and presentations.
  • Prepared vendor invoices and processed incoming payments.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Regency Centers - Private Duty Caregiver
Dallas, TX, 12/2015 - 09/2019
  • Monitored progress and documented any patient health status changes, keeping healthcare team updated.
  • Assisted disabled client in any way necessary to facilitate independence and well-being.
  • Administered medication as directed by physician.
  • Supervised daily activities and provided assistance when needed.
  • Maintained clean, safe and well-organized patient environment.
  • Worked to improve and enhance patient lives through effective and compassionate care.
  • Maintained appropriate filing of personal and professional documentation.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Assisted patient with personal requirements, including keeping spaces clean and helping with grooming.
  • Provided staff coaching, mentoring and consultation to enhance performance and professional development.
  • Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books.
  • Scheduled and accompanied client to medical appointments.
  • Helped clients with hygiene-related tasks such as brushing teeth, bathing, grooming and toileting.
  • Kept patients mentally alert by entertaining, conversing and reading aloud to patients.
  • Replaced bandages, dressings and binders to care for wounds and encourage healing.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
  • Ran errands for customers, including shopping, and picking up other necessities.
  • Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
  • Recorded vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff.
  • Planned, prepared and served meals and snacks according to prescribed diets.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Belmount Managment - Property Manager
City, STATE, 08/2015 - 03/2016
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Processed project change requests and performed coverage research to handle repair issues.
  • Compiled maintenance and repair requests for submission to Maintenance department and reached out to local contractors for bid proposals.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Maximized rental income while minimizing expenses through effective planning and control.
  • Prepared and submitted PHAS Assessment and other funding applications.
  • Carefully screened tenancy applicants, pulling background investigations, credit reports and past rental history.
  • Administered operations to handle needs of more than 80 tenants across 3 property units.
  • Collected and maintained careful records of rental payments and payment dates.
  • Verified income, assets and expenses and completed file tracking sheet for each applicant.
  • Maintained sufficient number of units market-ready at all times.
  • Communicated effectively with owners, residents and on-site associates.
  • Handled disciplinary actions, performance appraisals and terminations of company staff.
  • Analyzed and evaluated monthly and quarterly financial statements.
  • Assessed property every 30 days, compiled information and wrote reports regarding findings for submission to supervisor.
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed.
  • Audited files and reported any issues requiring follow-up to program manager.
  • Maintained current contract files as prescribed by company contract policies and procedures.
  • Completed annual rent calculations using housing database software.
  • Communicated with landlord regarding building and tenant issues.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained constant balance and accounting of property petty cash account.
  • Completed final move-out walk-throughs with tenants to identify any required repairs.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Kept meticulous records of all correspondence between management and tenants.
World Acceptance Corp. - Loan Manager
City, STATE, 07/2009 - 07/2012
  • Engaged employees in business processes with positive motivational techniques.
  • Submitted loan applications to loan underwriter for verification and recommendation.
  • Recommended loan approvals and denials based on customer loan application reviews.
  • Assessed employee performance and developed improvement plans.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring/termination processes, coaching employees on company protocol and payroll operations.
  • Boosted branch sales by developing and deepening customer loyalty through incentive programs.
  • Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
  • Originated, reviewed, processed, closed and administered customer loan proposals.
  • Complied with regulatory requirements, including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
  • Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
  • Maintained friendly and professional customer interactions.
  • Executed customer transactions, including deposits, withdrawals, money orders and checks.
  • Collected member loan payments.
  • Assessed clients' financial situations to develop strategic financial planning solutions.
  • Received branch recognition award for Top Dog standards across the board and no customer complaints
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
  • Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
  • Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.

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Resume Overview

School Attended

  • Stilwell High School

Job Titles Held:

  • Office Manager/Lead Budtender
  • Private Duty Caregiver
  • Property Manager
  • Loan Manager


  • High School Diploma

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