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Office Manager/Laser Tech/Aesthetics Resume Example

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OFFICE MANAGER/LASER TECH/AESTHETICS
Work History
Emergency Department
Professional Summary
Successful healthcare administrator with 26 years designing and implementing regulatory compliance systems and guidelines. Well-trained Certified Medical Manager Practitioner offering vast experience in medical operations, excellent interpersonal communication skills and the organizational savvy to run a hospital facility smoothly. Adaptable healthcare administrator accustomed to the integration of new healthcare delivery systems and restructuring of work in an increasingly complex regulatory environment.Certified Medical Manager skilled at communicating, organizing and solving problems to raise the stature and rankings of health care facilities.
Skills
  • Budgeting proficiency
  • Strong p resentation skills
  • Effective staff coach
  • Talented interviewer
  • Strategic planning capability
  • Analytical thinker
  • Accomplished leader
  • Recruiting and hiring expert
  • Resource management expertise
  • Planning and development
  • Supervisory training
  • Savvy negotiator
  • Resource management expertise
  • Quality improvement competency
  • Medicaid Management Information Systems
  • Promotes positive behavior
Accomplishments
  • National Notary Association, AAPC-American Academy Professional Coders, AAMA-American Academy of Medical Assistants, PAHCOM-Professional Association Health Care Office Managers, MGMA-Medical Group Managers Association.
  • NHCLA; Certified Healthcare Medical Manager Practitioner.
  • EHR Experience: Cerner, Allscrips, Nexgen, Medhost, ECW, and EMA.
  • National Notary.
Work History
Office Manager/Laser Tech/Aesthetics May 2012 - Current
Triad Dermatology and Day Spa Winston Salem, 27103, NC
  • Supervise and manage all clinical and administrative staff Maintain and process all financial reports, edit payroll sheets Manage employee schedules and provide back-up to clinical and administrative assistants as needed- OSHA, HIPAA, DHHS Guidelines.
  • Evaluate employee performance on an annual basis Coordinated all administrative and clinical duties for personnel, AR reports and follow-up.
  • Completed all insurance claims, coding and posting payments.
  • Approved all vacation request, sick leave and payroll entry.
  • Skillfully developed departmental goals, objectives, standards of performance, policies and procedures.
  • Organized the department in accordance with administrative guidelines in order to provide specified nursing services to meet the legal, organizational and medical staff guidelines.
  • Led the planning and achievement of goals and objectives consistent with the agency mission and philosophy.
  • Executed laser hair removal and microdermabrasion procedures.
  • Flexibly worked evenings and weekends to ensure proper spa coverage.
  • Developed individualized, therapeutic skin-care programs.
Office Manager-Occupational Medical Assistant Feb 2008 - Feb 2012
Young Family Practice/Iredell Orthopedic Center Statesville, NC
  • Supervise and manage all clinical and administrative staff Maintain and process all financial reports, edit payroll sheets Manage employee schedules and provide back-up to clinical and administrative assistants as needed Evaluate employee performance on an annual basis Perform all BAT and DOT screening and testing on site.
  • Managed team of medical support personnel.
  • Performed monthly inventory and maintained office and medical supply counts.
  • Confidently managed the overall operation of nursing services and patient care, including financial management, quality assurance, patient care, safety risk management, teammate satisfaction, quality index scores and facility maintenance.
  • Educated staff on state and federal statutes, rules and regulations governing home care services.
  • Certified that equipment and supplies were properly maintained for quality patient care and safety.
  • Certified that equipment and supplies were properly maintained for quality patient care and safety.
  • Developed a system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care.
  • Investigated and reported issues relating to patient care or conditions that might hinder patient well-being.
  • Led the facility management staff and consultants in producing a business plan that focused on all aspects of facility operations, including setting priorities and job assignments.
  • Monitored Infection Control and Critical Incidents, Risk Management and Quality Improvement plans.
  • Created and maintained computerized record management systems to record and process data and generate reports.
Office Manager-Physician Liaison Jan 1997 - Feb 2008
Iredell Home Health Care CNAII Iredell Memorial Hospital North Wilkesboro, NC - Statesville, NC
  • Perform all POC\'s, CAP and employee scheduling.
  • Order supplies, do transcription and billing for Medicare and Medicaid.
  • Coding for medical necessity for all care plans.
  • Marketing and attend Health fairs to promote our business and excellence in patient care.
  • Assist physicians with emergency procedures and triage duties.
  • Transport Emergency patients, CPR, oxygen and suction assistance.
  • Educated staff on state and federal statutes, rules and regulations governing home care services.
  • Led clinical team in delivering care services that promoted optimal resident health.
  • Skillfully developed departmental goals, objectives, standards of performance, policies and procedures.
  • Organized the department in accordance with administrative guidelines in order to provide specified nursing services to meet the legal, organizational and medical staff guidelines.
  • Consistently complied with applicable laws and regulations and ensured facility adhered to Medicare and Medicaid regulations.
  • Interpreted and communicated new or revised policies to staff.
  • Established and oversaw implementation of an effective budgeting and accounting system that improved efficiency and reduced costs.
  • Oversaw private and MCR billing, payroll, AP, and AR and verified that proper procedures were followed.
  • Oversaw private and MCR billing, payroll, AP, and AR and verified that proper procedures were followed.
  • Developed and achieved financial and growth goals.
  • Continually maintained and improved the company\'s reputation and positive image in the markets served.
  • Led the planning and achievement of goals and objectives consistent with the agency mission and philosophy.
Office Manager Oct 2006 - Feb 2008
Dr. Scott Jensen - Maxillofacial & Cosmetic Surgeon Greensboro, NC
  • Supervise and manage all clinical and administrative staff.
  • Maintain and process all financial reports, payroll and retirement funds.
  • Provide back-up to clinical and administrative assistants as needed include surgical assistance, IV Sedation with CRNA and Intra-oral xrays.
Practice Administrator May 2003 - Sep 2006
Multi-Specialty Piedmont Healthcare Pulmonary, Cardiology and Rheumatology Statesville, NC
  • Oversee daily practice operations for multi-specialty providers including clinical and administrative duties Supervise all clinical and clerical staff and enforce policy/procedures Maintain financial status for each department to ensure profitability Delegate and review edits, denials, and claim errors with staff EMR implementation committee to brief staff on current changes monthly Evaluate employee performance on annual basis Perform all clinical and administrative tasks in protocol with CMS guidelines.
  • Maintained accurate records of patient care, condition, progress and concerns.
  • Responded appropriately to the physical, emotional and developmental needs of patients.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
Office Manager Jan 1998 - Jan 2003
Statesville Primary Care-Iredell Memorial Hospital Statesville, NC
  • Coordinated all administrative and clinical duties for personnel, AR reports and follow-up.
  • Completed all insurance claims, coding and posting payments.
  • Approved all vacation request, sick leave and payroll entry.
  • Led clinical team in delivering care services that promoted optimal resident health.
  • Confidently managed the overall operation of nursing services and patient care, including financial management, quality assurance, patient care, safety risk management, teammate satisfaction, quality index scores and facility maintenance.
  • Educated staff on state and federal statutes, rules and regulations governing home care services.
  • Developed a system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care.
  • Certified that equipment and supplies were properly maintained for quality patient care and safety.
  • Investigated and reported issues relating to patient care or conditions that might hinder patient well-being.
  • Led the facility management staff and consultants in producing a business plan that focused on all aspects of facility operations, including setting priorities and job assignments.
  • Monitored Infection Control and Critical Incidents, Risk Management and Quality Improvement plans.
  • Created and maintained computerized record management systems to record and process data and generate reports.
Office Manager-Part time evenings Jan 1998 - Apr 2016
Iredell Memorial Hospital-Home Health N. Wilkesboro, NC
  • Coordinated all administrative and clinical duties for personnel, AR reports and follow-up.
  • Ordered all medical supplies and equipment for Home Health patients Typed all Home Health orders and maintained signatures from physicians in timely manner to meet insurance requirements Created and maintained week-end on-call schedules for nurses and aides.
  • Demonstrated ability to lead and motivate outstanding healthcare teams.
  • Documented patient information obtained from interviews.
  • Trained new staff on quality control procedures.
  • Developed and enforced company policy and procedures relating to all phases of human resources activity.
  • Educated and advised employees on group health plans, voluntary benefits and 401(k) retirement plans.
Office Manager-Medical Assistant Jan 1995 - Jan 1998
MLP Church Family Practice Wilkesboro, NC
  • Provided overall supervision of staff, OSHA, and general compliance Performed clinical and administrative task as delegated by provider.
  • Performed all accounting, payroll functions, purchasing and taxes.
  • Oversaw daily office operations for staff of 11 employees.
  • Prepared and distributed payroll for staff of 11 direct reports.
  • Oversaw inventory and office supply purchases.
  • Complied annual recommendations for end of fiscal year budgets.
  • Negotiated pricing with vendors regarding wholesale billing and marketing procedures.
  • Trained new employees on multiple medical billing programs and data entry software.
  • Verified and created claim numbers by communicating with various insurance companies.
  • Created company\'s first employee manual including training and development.
  • Processed accounts receivable and accounts payable.
  • Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies and reconciliations.
Medical Assistant Jan 1988 - Jan 1995
M. Grayson Evans, MD Family Practice Charleston, SC
  • Performed clinical and administrative duties Coding charges, insurance filing, deposits, posting payments.
  • Assisted MD, EKG, lab testing, phlebotomy, etc.
  • Provided daily support for all staff with operations, customer service, coding and insurance updates.
  • Coordinated monthly staff meetings, initiated disciplinary action and any other tasks requested by provider.
  • Processed accounts receivable and accounts payable.
  • Composed and drafted all outgoing correspondence and reports for managers.
  • Oversaw inventory and office supply purchases.
  • Negotiated pricing with vendors regarding wholesale billing and marketing procedures.
  • Liaised with vendors to order and maintain inventory of office supplies.
  • Scheduled and accompanied clients to medical appointments.
  • Monitored expiration of medical supplies and medications.
  • Obtained information about clients\' medical history, drug history, complaints and allergies.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Maintained accurate records of patient care, condition, progress and concerns.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Monitored vital signs, such as blood pressure and pulse.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
Education
CMMP: 2012
University of Texas San Antonio, TX
  • Emphasis in Medical Practice Management
  • Coursework in Health Services Administration and Business
  • Coursework in Human Resources Management and Accounting
  • Coursework in Healthcare Administration
Associate of Applied Science: Medical Office Assistant 1988
Wilkes Community College Wilkesboro, NC
Certifications
  • CPR certified through American Heart Association
  • Nitrous Oxide Administration Certification
  • Graduate Certificate in Global Health
  • BLS
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Resume Overview

Companies Worked For:

  • Emergency Department
  • Triad Dermatology and Day Spa
  • Young Family Practice/Iredell Orthopedic Center
  • Iredell Home Health Care CNAII Iredell Memorial Hospital
  • Dr. Scott Jensen - Maxillofacial & Cosmetic Surgeon
  • Multi-Specialty Piedmont Healthcare Pulmonary, Cardiology and Rheumatology
  • Statesville Primary Care-Iredell Memorial Hospital
  • Iredell Memorial Hospital-Home Health
  • MLP Church Family Practice
  • M. Grayson Evans, MD Family Practice

School Attended

  • University of Texas
  • Wilkes Community College

Job Titles Held:

  • Office Manager/Laser Tech/Aesthetics
  • Office Manager-Occupational Medical Assistant
  • Office Manager-Physician Liaison
  • Office Manager
  • Practice Administrator
  • Office Manager-Part time evenings
  • Office Manager-Medical Assistant
  • Medical Assistant

Degrees

  • CMMP : 2012
    Associate of Applied Science : Medical Office Assistant 1988

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