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office manager intake coordinator counselor intern resume example with 8+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Personable and responsible Cashier with 10 years in retail and customer service. Solid team player with upbeat, positive attitude.

Highlights
  • Strong organizational skills
  • Courteous demeanor
  • Energetic work attitude
  • Large cash/check deposits expert
  • Store maintenance ability
  • Adaptive team player
  • Opening/closing procedures
  • Inventory control familiarity
Accomplishments

Customer Interface

  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.

Multi-tasking

  • Cashiered with two cash registers at once in tandem to maximize customer flow.

Experience
Office Manager/Intake Coordinator/Counselor Intern, 06/2012 to 02/2014
Greater Essex Counseling ServiceCity, STATE,
  • Analytical Substance Abuse Counselor offers 3 years working with individuals struggling with addiction.
  • Passionate about continuing education through seminars, training programs and research.
  • Core Strengths_____________________________________________________ Community resources specialist 12 Steps programs Clinical documentation Child Protective Services knowledge Cognitive Behavioral Therapy (CBT) CPR certification Case planning DSM-IV knowledge Accomplishments__________________________________________________ Promoted to Office Manager after 1 year of employment Managed a caseload of more than 8 clients at any given time.
  • Documentation Drafted documents for internal meetings Individual and/or Progress notes were done in a timely manner.
  • Presentation Demonstrated strong communication skills through supervision, staff meetings and individual sessions.
  • Customer Service Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
  • Database Maintenance Assisted in the managing of the company database and verified, edited and modified members information.
  • Cross-trained and provided for other staff when needed.
  • Scheduled Intake appointments with consumers.
  • Assisted with Pre-Admission data input and accountability, liaison between participating consumers of NJSAMS database such as SAI, DYFS, Probation and Drug Court.
  • Monitored requested Urinalysis and Attendance.
  • Verification of insurance and billing which included verbal advocacy with both referral source and providers.
  • Responsible for collecting of payments from self-pay clients.
Intake Coordinator/Counselor Intern, 08/2011 to 09/2013
Urban Life CounselingCity, STATE,
  • Cross-trained and provided for other staff when needed.
  • Scheduled Intake appointments with consumers.
  • Assisted with Pre-Admission data input and accountability, liaison between participating consumers of NJSAMS database such as SAI, DYFS, Probation and Drug Court.
  • Monitored requested Urinalysis and Attendance.
  • Verification of insurance and billing which included verbal advocacy with both referral source and providers.
  • Responsible for collecting of payments from self-pay clients.
Intake Coordinator/Counselor Intern, 09/2010 to 10/2011
Step By Step Health And Family ServicesCity, STATE,
  • Cross-trained and provided for other staff when needed.
  • Scheduled Intake appointments with consumers.
  • Assisted with Pre-Admission data input and accountability, liaison between participating consumers of NJSAMS database such as SAI, DYFS, Probation and Drug Court.
  • Monitored requested Urinalysis and Attendance.
  • Verification of insurance and billing which included verbal advocacy with both referral source and providers.
  • Responsible for collecting of payments from self-pay clients.
Cashier/Prepared Foods, 02/2008 to 08/2010
Whole Foods MarketCity, STATE,

Prevented store losses using awareness, attention to detail and integrity.

Cross-trained and provided back-up for other customer service representatives when needed.

Excelled in exceeding daily credit card application goals.

Computed accurate sales prices for purchase transactions.

Worked as a team member performing cashier duties, product assistance and cleaning.

Expressed appreciation and invited customers to return to the store.

Worked under strict deadlines and responded to service requests and emergency call-outs.

Assisted customers with store and product complaints.

Maintained adequate cash supply in cash drawers in multiple checkout stations.

Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.

Organized the store by returning all merchandise to its proper place.

Processed merchandise returns and exchanges.

Supervisor/Team Member, 04/2006 to 2008
Kentucky Fried ChickenCity, STATE,

Up-sold additional menu items, beverages and desserts to increase restaurant profits.

Took necessary steps to meet customer needs and effectively resolve food or service issues.

Recorded customer orders and repeated them back in a clear, understandable manner.

Correctly received orders, processed payments and responded appropriately to guest concerns.

Resolved guest complaints promptly and professionally.

Packaged menu items into bags or trays and placed drink orders into carriers.

Quickly and efficiently processed payments and made accurate change.

Mastered Point of Sale (POS) computer system for automated order taking.

Carefully maintained sanitation, health and safety standards in all work areas.

Frequently washed and sanitized hands, food areas and food preparation tools.

Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.

Worked well with teammates and openly invited coaching from the management team.

Assisted management with monthly inventory control and weekly stock ordering.

Prepared items according to written or verbal orders, working on several different orders simultaneously.

Diapatcher, 09/2005 to 03/2007
Green Dispatch ServiceCity, STATE,

Collection of daily/weekly dues from cab drivers.

Correspondence on two way radio with cab drivers.

Answering multiple telephone lines using proper phone etiquette.

Education
CPR Certified in BLS. Preparation, Patient Assessment, Airway, Medical/Behavioral, Trauma, Pediatrics and Operations. Courses of study completed and awaiting certification. HIV Counseling, Testing, Awareness and Prevention: Human Services, Expected in 1 2014 to Rutgers University - Newark, NJ
GPA:

Human Services

Introduction to the Criminal Justice System, Ethical Standards, Documenting of Consultation, Addiction and Recovery Modifications including Community and Professional Education among others. Courses of study completed and awaiting certification. Medical Assistant: , Expected in 1 2007 to Partners and Prevention - Jersey City, NJ
GPA:
: , Expected in to Lincoln Technical Institute - Edison, NJ
GPA:
Skills
billing, strong communication skills, Consultation, Counselor, Counseling, CPR Certified, CPR, Criminal Justice, client, clients, Customer Service, Database, Documentation, insurance, notes, managing, meetings, Office Manager, Progress, research, seminars, supervision, training programs

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Resume Overview

School Attended

  • Rutgers University
  • Partners and Prevention
  • Lincoln Technical Institute

Job Titles Held:

  • Office Manager/Intake Coordinator/Counselor Intern
  • Intake Coordinator/Counselor Intern
  • Intake Coordinator/Counselor Intern
  • Cashier/Prepared Foods
  • Supervisor/Team Member
  • Diapatcher

Degrees

  • CPR Certified in BLS. Preparation, Patient Assessment, Airway, Medical/Behavioral, Trauma, Pediatrics and Operations. Courses of study completed and awaiting certification. HIV Counseling, Testing, Awareness and Prevention
  • Introduction to the Criminal Justice System, Ethical Standards, Documenting of Consultation, Addiction and Recovery Modifications including Community and Professional Education among others. Courses of study completed and awaiting certification. Medical Assistant

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