office manager intake billing specialist resume example with 8+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

  • Adding, Calculating and Billing Machines
  • Claim Processing
  • Collection Practices
  • Information Updates
  • System Updates
  • Billing Dispute Resolution
  • Benefits Verifications
  • Inputting Claims
  • Office Supplies and Inventory
Work History
06/2018 to 09/2022 Office Manager/ Intake & Billing Specialist Empowerment Counseling & Psychotherapy Center | City, STATE,
  • Onboarded Empowerment CPC clinicians as well as update and maintain staff credentials
  • Answered incoming phone calls, returning calls, taking messages and completing the call log
  • Reviewed and responded to email
  • Retrieved referrals from various referral sites and the Empowerment CPC database and following up with potential patients
  • Conducted a brief phone screen and scheduling potential patients
  • Maintained the practice calendar and scheduling office assignments
  • Monitored office inventory and completing requisition forms for purchases
  • Replenished copies of necessary office forms
  • Established and maintained network connections for potential referrals
  • Maintained cleanliness of the office space
  • Maintained computer and physical filing systems.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Optimized organizational systems for payment and collections
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.


  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Verifying benefits for new patients
  • Managed office operations while scheduling appointments for department managers.
  • Submitting weekly claims to insurance companies for all services provided by Empowerment CPC clinicians. Collaboration with the Billing Assistant.
  • Tracking and entering claim payments as they come in for all Empowerment CPC clinicians
  • Sending invoices to patients when needed
  • Trouble shooting issues that arise with insurance companies specific to benefits and denials.
  • Coordinating and requesting additional clinical information for authorizations as needed.
07/2014 to 03/2017 Customer Service Representative/Front Desk Agent MBTA | City, STATE,
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services and company information.
  • Answered constant flow of customer calls with minimal wait times.
  • Recommended products to customers, thoroughly explaining details.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • handled various sales transactions including the sale of fare media, transfer value between fare media, and initiate/process requests for reduced fare media.
  • The point of contact for customer fare media needs and provide information about MBTA services and fare policies.
  • Researched CharlieCard or CharlieTicket problems using various MBTA Revenue systems/software.
  • Processed requests for Senior CharlieCards, Transportation Access Pass CharlieCards, and other reduced fare media.
  • verified eligibility requirements, producing cards, and accepting payments to add value to customers’ RIDE accounts; and maintain and protect confidential information.
  • Addressed problems that are routine, fairly repetitive and generally solved by following clear directions and procedures.

Customer Service:

  • Provided a high level of customer service to customers, staff, and in a professional, service-oriented, respectful manner using skills in active listening and problem solving.
  • Reconcile daily transactions including but not limited to cash and credit card transactions.
  • Responded to customers’ inquiries, whether in person, online by e-mail or web-based forms, via telephone, or through letters in a courteous and professional manner
01/2012 to 03/2013 Participant Services Specialist/Benefits Verification Specialist Mercer | City, STATE,
  • Answered incoming calls from plan participants regarding defined contribution retirement plans, defined benefit plans and other human resource related issues.
  • Assisted callers with website related questions and enable investors on their online accounts.
  • Processed transactions accurately and efficiently using multiple systems and other resources.
  • Provided knowledgeable/accurate tax related account information.
  • Provided support to new associates in a peer training capacity as needed.
  • Processed transactions accurately and efficiently using multiple systems and other resources.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Met customer call guidelines for service levels, handle time and productivity.

Expected in 06/2009 to to Associate Degree | Criminal Justice Roxbury Community College, Boston, MA GPA:

orcement Administration,Administration

Expected in 06/2006 to to Paralegal Certificate | Paralegal Studies Roxbury Community College, Boston, MA, GPA:

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Resume Overview

School Attended

  • Roxbury Community College
  • Roxbury Community College

Job Titles Held:

  • Office Manager/ Intake & Billing Specialist
  • Customer Service Representative/Front Desk Agent
  • Participant Services Specialist/Benefits Verification Specialist


  • Associate Degree
  • Paralegal Certificate

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