Office Manager/ Insurance Coordinator Resume Example
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OFFICE MANAGER/ INSURANCE COORDINATOR
Professional Summary
Highly skilled and enthusiastic professional with more than five years of experience in customer service and managing operations in a variety of professional offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead enthusiastic, productive and efficient office staff. Contribute to high-volume practices by providing exceptional customer service. Eager to embrace innovation and implement new strategies for the everchanging demand of modern medicine. Extremely understanding and welcoming of diversity and inclusion within the workplace.
Skills
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Work History
08/2020 to CurrentOffice Manager/ Insurance CoordinatorSutton Bank | Attica , OH
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Monitored office inventory to maintain adequate supply levels and order products.
- Reduced financial discrepancies by accurately managing accounting documentation in while maintaining case costs and billing processes.
- Greeted visitors promptly and directed to correct locations.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Proactively identified and solved complex problems that impact management and business direction
- Elevated customer satisfaction ratings by resolving client and case issues efficiently.
- Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Oversaw digital patient charting, including data entry and administrative duties regarding insurance, billing and accounts receivable.
- Managed inventory and purchase of supplies for office operations and CEREC scanner and Primemill maintenance.
- Generated financial reports for management review.
- Supported office needs including taking messages, scanning documents and routing business correspondence.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
11/2017 to 08/2020Lead TellerNvr, Inc. | Frederick , MD
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Executed customer transactions, including deposits, withdrawals, money orders and checks.
- Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
- Recommended products, cross-selling according to customer's needs, educating customers of new services and product promotions.
- Navigating computer systems, applications and tools to provide accurate customer information.
- Trained new team members on cash operations and computer systems including conducting customer transactions, balancing drawer, compliance regulations, and customer service.
03/2016 to 11/2017Administrative Office ManagerNvr, Inc. | Nashville , TN
- Managed daily database administration of scheduling, payroll, benefits and time accounting.
- Recruited, hired, trained and supervised staff of 10 and implemented mentoring program that offered positive employee engagement.
- Assisted COO with planning and execution of office renovation.
- Implemented and maintained a manual system for payments and book keeping.
- Coordinated internal company-wide meetings, executive committee meetings, conferences and staff meetings.
- Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Liaised with vendors, contractors and professional services personnel to properly process orders in alignment with needs and specifications of management.
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
06/2012 to 03/2016Administrative Office ManagerVicencio & Associate's | City , STATE
- Recruited, hired, trained and supervised staff of 6 and implemented mentoring program that offered positive employee engagement.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Handled all incoming business and client requests for information.
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
- Performed billing, collection and reporting functions for office.
- Completed bi-weekly payroll for 6 employees.
Education
Expected in 05/2021Master of Science | Health Care AdministrationGrand Canyon University, City, State
GPA: 3.84
Magna cum laude graduate
05/2018Bachelor of Science | Biological Sciences, Biomedical SciencesThe University of Texas At El Paso, City, State
Affiliations
Zeta Tau Alpha Women's Fraternity
- Elected and Served as the President for the Gamma Gamma chapter at the University of Texas at El Paso
Hyundai Sun Bowl Association
- Interviewed and selected to serve as an ambassador for the city of El Paso through community service events.
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Resume Overview
School Attended
- Grand Canyon University
- The University of Texas At El Paso
Job Titles Held:
- Office Manager/ Insurance Coordinator
- Lead Teller
- Administrative Office Manager
Degrees
- Expected in 05/2021 Master of Science | Health Care Administration
05/2018 Bachelor of Science | Biological Sciences, Biomedical Sciences
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