Office Manager/Human Resources Resume Example Wybran, Inc

OFFICE MANAGER/HUMAN RESOURCES

Summary

Energetic management professional versed in business management, finance and sales. Emphasizes process improvement to increase profits and customer satisfaction. Property Manager versed in all aspects of leasing, marketing, staffing, financial reviews and budgeting. I am adept in customer relations, sales, collections and real estate management. Seeks a challenging position in property management with room for continued growth and professional development.

Highlights

Decisive leader
Human resources management
Team building
Persuasive
Powerful negotiator
Accounting and finance background
Collaborative
Exceptional time management skills
Adaptable
Strong public speaker
Organizational design
Conflict resolution
Skilled multi-tasker
Team player '
Knowledge of leasing and market conditions
Decisive
Fast learner
Personable
Flexible schedule

Performance tracking and evaluation
Forecasting
Risk management
Business analysis
Natural leader
Consensus building
Cost reduction
Employee engagement
Natural leader
Tactical execution
Leadership mentor
Business and requirements analysis
Multi-family property management

Accomplishments

Boosted company sales by 62% by effective marketing new lease ups into the market in less than 4 months.

Experience

04/2014 to 06/2015

Office Manager/Human ResourcesWybran, Inc － Seguin, TX

General duties include providing support to the Executive Director, Sales and Dispatch staff.
Oversee the day to day operations of a fast-paced, high-energy office.
This includes but not limited to administrative responsibilities, payroll and company record-keeping and bookkeeping.
As HR responsibilities include but not limited to communicating and interpreting HR policies and procedures.
Coaching and consulting with managers and employees on issues including performance, change management, conflict resolution, terminations, diversity, career development, sexual harassment, and discrimination, prepares documentation for unemployment claims and coordinates with managers for unemployment hearings, avoids legal challenges by understanding current legislation, enforcing regulations with managers, and recommending new procedures, assists the Payroll and Administration as needed, communicates and interprets benefit changes and policies, educates employees about their benefits and coordinates benefit renewals, which includes communication, and meetings, prepares and reports data to government agencies to maintain regulatory compliance, uses the ADP Workforce Now system to run reports, prepares/ executes various change documents for payroll-related processes (i.e.
Capitalized on industry changes to maximize company revenue. Reviewed and approved billing invoices and expense reports. Leveraged knowledge of customers, market trends and principal to successfully market the property.
Drafted business plans, budgets and quarterly and semi-annual business reviews.
Recruited and hired new staff each quarter.
Offered feedback to executive-level management on the effectiveness of strategies, selling programs and initiatives.
Coached and mentored [Number] staff members by offering constructive feedback and taking interest in their long-term career growth.

01/2008 to 04/2014

Property ManagerA Stor Hau － New Braunfels, TX

Responsible for all operations of the facility.
General duties include but not limited to handling customers sales and any follow -up to complete sale, provided potential customers with information about the variety of storage spaces and amenities, responded to customer issues and concerns in a timely manner, met and maintained monthly revenue goals, collection calls, organized Auction on unpaid storage units, reconciled storage inventory, oversaw facility maintenance functions, responsible for schedule, training and motivation of facility staff, controlled merchandise inventory to assure ample supply and organized and coordinated marketing efforts.
Managed the day-to-day tactical and long-term strategic activities within the business. Identified key growth opportunities for the business.
Conducted cost, schedule, contract performance, variance and risk analysis.
Reviewed and approved billing invoices and expense reports.
Leveraged knowledge of customers, market trends and principal to successfully in the self storage market.
Coached and mentored staff members by offering constructive feedback and taking interest in their long-term career growth.

05/2006 to 01/2009

Property ManagerAAA Self Storage － Lufkin, TX

Maximized company revenue by 42% in the first 6 months.
Identified key growth opportunities for the business through being involved with the community.
Conducted cost, schedule, contract performance, variance and risk analysis.
Capitalized on industry changes to maximize company revenue.
Reduced and controlled expenses by improving resource allocation.
Presented company goals and objectives to new principals. Responsible for all operations of the facility.
General duties include but not limited to handling customers sales and any follow -up to complete sale, provided potential customers with information about the variety of storage spaces and amenities, responded to customer issues and concerns in a timely manner, met and maintained monthly revenue goals, collection calls, organized Auction on unpaid storage units, reconciled storage inventory, oversaw facility maintenance functions, responsible for schedule, training and motivation of facility staff, controlled merchandise inventory to assure ample supply and organized and coordinated marketing efforts.

04/2004 to 05/2006

Property ManagerFive Star Mini-Storage － San Antonio, TX

Responsible for all operations of the facility.
General duties include but not limited to handling customers sales and any follow -up to complete sale, provided potential customers with information about the variety of storage spaces and amenities, responded to customer issues and concerns in a timely manner, met and maintained monthly revenue goals, collection calls, organized Auction on unpaid storage units, reconciled storage inventory, oversaw facility maintenance functions, responsible for schedule, training and motivation of facility staff, controlled merchandise inventory to assure ample supply and organized and coordinated marketing efforts.
Identified key growth opportunities for the business through researching the market.
Managed the day-to-day tactical and long-term strategic activities within the business. Conducted cost, schedule, contract performance, variance and risk analysis. Reduced and controlled expenses by improving resource allocation.

06/2000 to 04/2004

Apartment & Single Family Home ManagerJF Rental Properties － Luling, TX

Establish rent agreements and ensure monthly rent payments, supervise cleanliness of exterior of the apartments, deal inter tenant issues and resolve conflict when needed, promote apartments and attract tenants to fill in vacant units, supervise the apartment's maintenance staff and interact with them on daily basis, increase and maintain occupancy, evictions, collections, tenant screening, collected rent, issued warnings, brought property to a higher standard in appearance, decreased delinquencies.
Identified key growth opportunities for the business through aggressive marketing.
Managed the day-to-day tactical and long-term strategic activities within the business.
Conducted cost, schedule, contract performance, variance and risk analysis.
Reduced and controlled expenses by improving resource allocation.
Reviewed and approved billing invoices and expense reports. Recruited and hired new staff as needed.
Coached and mentoredstaff members by offering constructive feedback and taking interest in their long-term career growth.

Education

1997

Certificate: Administrative SpecialistAustin Business College － Austin, Tx, USA

Advanced coursework in Business Administration
Coursework in Marketing and Advertising

2012

Associate of Science: Medical AdministrationUniversity of Phoenix － Phoenix, AZ, USAGPA: GPA: 3:31

GPA: 3:31 Business/HR
Coursework in Human Resources
Coursework in Health Services
Coursework in Health and Human Services
Coursework in Health Service Policy and Analysis

2014

Business / HRUniversity of Phoenix － Phoenix, AZ, USA

Member, Beta Gamma Sigma Honor Society
Coursework in Selling Skills and Techniques and Consultative Selling
Coursework includes Economics
Coursework includes Entrepreneurial Management
Coursework includes Organizational Behavior
Coursework in Business Management and Administration
Coursework in Finance and Accounting
Coursework in Hospitality
Introduction to Business coursework

present

Skills

Account Management, Active Learning, Client relations. Computer Proficiency, Custer Needs Assessment, Critical thinking, Customer Service, Data Collection, Data Entry, Microsoft Office Suite. Microsoft Outlook, Power Point, Word, Multi-Task Management, Organizational Skills, Prioritization, Research, Scheduling, Time Management, Vendor Management, Expense Control, Payroll

Resume Overview

Companies Worked For:

Wybran, Inc
A Stor Hau
AAA Self Storage
Five Star Mini-Storage
JF Rental Properties

School Attended

Austin Business College
University of Phoenix

Job Titles Held:

Office Manager/Human Resources
Property Manager
Apartment & Single Family Home Manager

Degrees

Certificate : Administrative Specialist
Associate of Science : Medical Administration
Business / HR

Office Manager/Human Resources Resume Example

Resume Score: 90%

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