Office Manager/Front Office Coordinator Resume Example

• Distributed treatment and procedural information to patients.
• Gathered current medical information and reviewed histories to gather details for surgeons.
• Worked with operating facilities to schedule procedures on behalf of numerous cardiology surgeons.
• Exhibited exceptional attention to detail.
• Called patients to schedule Out patient surgery appointments, consistently double-checking information and availability.
• Managed front office activities, including customer service, patient appointment management, billing and collections, and office administration.
• Addressed, documented, and responded to incoming and outgoing calls and correspondence.
• Created and maintained accurate and confidential patient records.
• Maximized hospital efficiency by answering hundreds of incoming calls per day to provide office information and transfer calls to desired personal.
• Purged outdated files.
• Scanned incoming documentation.
• Maintained complete confidentiality in accordance with organization and legal requirements.
• Maintained 100% compliance with all hospital and government regulation's.
• Provided respectful assistance to all parties, including patients, staff members and insurance company representatives.
• Entered patient insurance, demographic and health information into software and confirmed records.
• Verified record copies before handing each over to check for and remove unnecessary details.

Day

• Ran successful at-home daycare operation serving 6 children, teaching basic skills, including feeding, dressing and preschool education.
• Worked with parents and staff to improve student behavioral and learning issues with proactive approaches.
• Planned weekly menus for 6 children following nutritional and allergen guidelines.
• Completed daily paperwork for agencies such as Child Protection Services and Resource and Referral Centers.
• Managed general housekeeping duties, including feeding, diapering, resting, and cleanup.
• Supported children's emotional and social development by adapting communication tactics for differing client needs.
• Read stories to children and taught painting, drawing and crafts.
• Carefully monitored children's play activities to identify additional learning opportunities or behavioral issues.
• Communicated with children's parents and guardians about daily activities, behaviors and problems
• Disciplined children and recommended other measures to correct behavior.
• Incorporated music and art activities to encourage creativity and expression.
• Upheld all CPR and California regulated certifications.
• Supervised circle time, free play, outside play and learning and developmental activities.

• Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services in busy Cardiology office with 13 providers.
• Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories.
• Maximized office efficiency by answering more than 100 incoming calls per day to provide office information and transfer calls to desired personal.
• Interviewed patients to collect medical information and insurance details.
• Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
• Informed patients of financial responsibilities prior to rendering services.
• Answered multi-line phone system and directed callers to requested personnel and departments.
• Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
• Observed strict HIPAA guidelines at all times according to company policy.
• Took messages from patients and promptly relayed to appropriate staff.
• Delivered high-quality administrative and customer service to sustain patient and work flows.
• Processed patient payments and scanned identification and insurance cards.
• Communicated with all partners throughout the practice including physicians, nursing staff, technicians and medical assistants.
• Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date.