Office Manager resume example with 4+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Organized and efficient Office Manager for corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership. Adroit professional exemplifies multidisciplinary managerial skill in process, procedure and policy improvement initiatives. Accomplished in workflow optimization techniques implementation that increases productivity reduces labor and maintains business integrity and quality of service.
Skills
Microsoft Office Suite
Handling Customer Complaints
Decision Making
Coaching and Mentoring
Team Building
Staff Development and Training
Performance Management
Schedule Coordination
Complex Problem Solving
Motivational Leadership
Quality Assurance
Team Management and Supervision
Regulatory Compliance
Administration and Operations
Friendly and Relatable
Confidence and Drive
Office Equipment Management
Documentation and Recordkeeping
Multitasking and Prioritization
Leadership and Change Management
Payroll Administration
Work History
Office Manager, 03/2021 to Current Inside Real Estate – Murray, UT,
Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
Maintained computer and physical filing systems.
Evaluated employee records and productivity to complete employee evaluations.
Coordinated special projects and managed schedules.
Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
Managed office operations while scheduling appointments for department managers.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Arranged corporate and office conferences for company employees and guests.
Sourced vendors for special project needs and negotiated contracts.
Oversaw quality control and productivity rates to increase revenue and production times.
Developed standard operating procedures for all administrative employees.
Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Compared vendor prices and negotiated for optimal savings.
Residential Leader, 06/2017 to Current Waste Connections – Milford, NE,
Liaised between community programs and residents and counseled 3 community and assisted living residents.
Conducted tours, orientation and educational sessions for residents and families.
Solved grievances and complaints by collaborating with residents.
Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
Supported personal needs of residents dealing with diverse conditions.
Enforced policies and safety standards through building and room rounds.
Provided swift and knowledgeable emergency support in line with campus crisis protocols.
Provided emotional support and counseling to residents coping with loss and created and developed bereavement groups.
Facilitated floor meetings to discuss concerns, review complaints and convey information about policy changes.
Conducted daily welfare checks and coordinated with facility staff to meet all resident needs.
Promoted positive relations between residents and staff.
Strategized to improve resident care and satisfaction and held weekly meetings with directors to advocate for resident needs.
Demonstrated respect, friendliness and willingness to help wherever needed.
Prepared a variety of different written communications, reports and documents to ensure smooth operations.
Completed minor preventative maintenance and mechanical repairs on equipment.
Worked with Intellectual Disability Adult customers to understand needs and provide excellent service.
Worked with Intellectual Disability Adult customers to understand needs and provide excellent service.
Created plans and communicated deadlines to ensure projects were completed on time.
Completed ISP plans to ensure compliance with relevant State regulations.
Handled day-to-day running of staff patterns , medical appointments. outing, staff training, ensuring high levels of productivity and progression.
Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
Unit Clerk, CNA, Scheduler (back up to Marge Ellis, ?? to 06/2021 Springbrook Health And Rehab – City, STATE,
Answered unit calls and took messages for healthcare staff to maximize team productivity.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Monitored and communicated patient dietary plans to carry out physician orders and prevent errors.
Obtained biological specimens for ordered tests and prepared for laboratory transport.
Cared for residents in assisted living facility and delivered high-quality support to meet all needs.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
Prepared admissions charts and scanned records.
Oversaw and maintained patients' rooms, group living areas and nurse stations.
Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Answered multi-line telephone system, provided information and directed calls.
Charted vital signs and added telemetry strips to charts.
Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
Interacted with customers by phone, email or in-person to provide information.
Responded to and resolved diverse patient issues with speedy and knowledgeable assistance.
Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Arranged discharges and patient transportations.
Checked patient vitals such as temperature, blood pressure and blood sugar levels.
Supported ambulation and physical therapy needs by conducting planned exercise routines.
Obtained and organized medical records for office visits and scheduled labs.
Prepared meeting materials and took clear notes to distribute to stakeholders.
Obtained client medical history, including medication information, symptoms and allergies.
Completed daily charge reconciliation to keep billing current and accurate.
Delivered clerical support by handling range of routine and special requirements.
Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
Education
High School Diploma: , Expected in 06/1989 Biddeford High School - Biddeford, ME GPA:
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Resume Overview
School Attended
Biddeford High School
Job Titles Held:
Office Manager
Residential Leader
Unit Clerk, CNA, Scheduler (back up to Marge Ellis