Providing Exceptional Service ... Building Loyal Relationships ... Solving Problems ... Increasing Sales
Excel in listening to customer needs, articulating product benefits and creating solutions that provide value to the customer.
Build and maintain customer relationships to boost sales and generate repeat business.
Customer-oriented Customer Service Account Manager, focused on increasing production, minimizing equipment downtime and costs and maximizing overall plant efficiency.
Meticulous Customer Service Professional skilled at juggling multiple tasks and working under pressure.
Skills
MS Word, Microsoft Access, MS Outlook, PowerPoint, SAP, Excel, QuickBooks, EDI, AS400, PeopleSoft, Copy Machine, Scanner, Fax machine
Creative problem solver
Exceptional communication skills
MS Windows proficient
Quick learner
Strong client relations
Shipping and receiving professional
Credit card processing
9,136 Keystrokes with 100% Accuracy
Word processing
Database management
Accurate and detailed
Professional and mature
Flexible
Proofreading
Maintains confidentiality
Independent worker
Works well under pressure
Dedicated team player
Work History
Office Manager, 09/2012 - Current Inside Real Estate – Draper, ,
Prepare and mail invoices, Accounts Payable, Accounts Receivable, General Office duties, Collections, Assist with Equipment Purchasing.
Politely assisted customers in person and via telephone.
Provided an elevated customer experience to generate a loyal clientèle.
Handled daily heavy flow of paperwork and maintained Maintenance Records for Plow Vehicles and Equipment
Developed reputation as an efficient service provider with high levels of accuracy.
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Served as the main liaison between customers, management and sales team.
Communicated with vendors regarding back order availability, future inventory and special orders.
Data Coordinator/Analyst, 07/2014 - 2017 Agilent Technologies, Inc. – Newport, ,
Data Entry - Set up and Maintenance of base tables and data configuration in PeopleSoft ERP.
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Served as the main liaison between customers, management and sales team.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Directed calls to appropriate individuals and departments.
Routinely answered customer questions regarding merchandise and pricing.
Dedicated to continuously improving sales abilities and product knowledge.
Set up and explained new membership contracts.
Asked open-ended questions to assess customer needs.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Developed reputation as an efficient service provider with high levels of accuracy.
Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
Account Receivable Clerk, 07/2014 - 03/2015 Filtration Group – Saint Charles, ,
Reconciled discrepancies between accounts receivable general ledger account and accounts receivable trial balance account.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Provided an elevated customer experience to generate a loyal clientèle.
Routinely answered customer questions regarding merchandise and pricing.
Asked open-ended questions to assess customer needs.
Responsible for preparing and processing a high volume of credit card payments on a daily basis
Working with Account Collectors and Sales Reps to make sure that the customers is up to date with the account payments.
Customer Service Account Manager, - Sunsource – , ,
Responsible for taking, processing and tracking orders obtained via phone, email and fax.
Entered a high volume of orders into QuickBooks and Obtained quotes from vendors and entered the quotes into Excel.
Worked with customers to determine exactly what product they needed, by asking specific, technical questions, Handled customers in the United States, Canada and Overseas, developing a great rapport where customers would ask to work with me specifically, Worked closely with the owner of the company on special projects as requested, Assisted in coordinating shipping containers with our Logistics Coordinator, Created and sent Open Order Reports/On hand Reports for my customers upon request and Introduced customers to new product lines to increase sales.
Customer Service Representative, 03/2017 - 09/2017 Go!Foton Corporation – City, STATE,
Manufacturer of Lenses for Medical applications, cameras, fiber optics Took customer orders over the phone and via fax, Entered orders into the computer system, Pulled orders, packed and shipped them to customers via UPS and FEDEX, Attended monthly sales meetings and was the go between for the customer and our production facilities in the Philippines and Japan, On a monthly basis, counted inventory and updated the computer inventory files.
Customer Service Representative/Accounting Assistant, 01/2017 - 05/2017 Mauser Corporation – City, STATE,
Manufacturer of Plastic and Steel Industrial Drums and Pails Responsible for order processing to include taking orders over the phone and responding to emailed and faxed orders
Assisted in weekly production planning and coordinating shipping paperwork
Handled Billing and Accounts Receivable.
Education
Associate of Arts: Business Administration, Expected in - Ashford University - Clinton IA, GPA:
Business Administration Marketing
Coursework in Accounting, Finance and Statistics
I was taking online classes towards a Bachelors Degree in Business Administration - I completed 3 years of coursework but left for Personal Reasons.
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School Attended
Ashford University
Job Titles Held:
Office Manager
Data Coordinator/Analyst
Account Receivable Clerk
Accounts Receivable Clerk
Customer Service Account Manager
Customer Service Representative
Customer Service Representative/Accounting Assistant
