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Office Manager Resume Example

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OFFICE MANAGER
Professional Summary

Providing Exceptional Service ... Building Loyal Relationships ... Solving Problems ... Increasing Sales Excel in listening to customer needs, articulating product benefits and creating solutions that provide value to the customer. Build and maintain customer relationships to boost sales and generate repeat business.

Customer-oriented Customer Service Account Manager,  focused on increasing production, minimizing equipment downtime and costs and maximizing overall plant efficiency.

Meticulous Customer Service Professional skilled at juggling multiple tasks and working under pressure.
Skills
    MS Word, Microsoft Access, MS Outlook, PowerPoint, SAP, Excel, QuickBooks, EDI, AS400, PeopleSoft, Copy Machine, Scanner, Fax machine
  • Creative problem solver
  • Exceptional communication skills
  • MS Windows proficient
  • Quick learner
  • Strong client relations
  • Shipping and receiving professional
  • Credit card processing
9,136 Keystrokes with 100% Accuracy
  • Word processing
  • Database management
  • Accurate and detailed
  • Professional and mature
  • Flexible
  • Proofreading
  • Maintains confidentiality
  • Independent worker
  • Works well under pressure
  • Dedicated team player
Work History
Office Manager, 10/2012 to Current
Company Name – City
  • Prepare and mail invoices, Accounts Payable, Accounts Receivable, General Office duties, Collections, Assist with Equipment Purchasing.
  • Politely assisted customers in person and via telephone.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Handled daily heavy flow of paperwork and maintained Maintenance Records for Plow Vehicles and Equipment
  • Developed reputation as an efficient service provider with high levels of accuracy.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Served as the main liaison between customers, management and sales team.
  • Communicated with vendors regarding back order availability, future inventory and special orders.


Data Coordinator/Analyst, 08/2014 to 01/2017
Company Name – City
  • Data Entry - Set up and Maintenance of base tables and data configuration in PeopleSoft ERP.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Served as the main liaison between customers, management and sales team.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Directed calls to appropriate individuals and departments.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Dedicated to continuously improving sales abilities and product knowledge.
  • Set up and explained new membership contracts.
  • Asked open-ended questions to assess customer needs.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Developed reputation as an efficient service provider with high levels of accuracy.
  • Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
  • Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.


Account Receivable Clerk, 08/2014 to 04/2015
Company Name – City
  • Reconciled discrepancies between accounts receivable general ledger account and accounts receivable trial balance account.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Asked open-ended questions to assess customer needs.

Accounts Receivable Clerk, 01/2013 to 03/2014
Company Name – City, State
  • Responsible for preparing and processing a high volume of credit card payments on a daily basis Working with Account Collectors and Sales Reps to make sure that the customers is up to date with the account payments.
Customer Service Account Manager, Company Name
  • Responsible for taking, processing and tracking orders obtained via phone, email and fax.
  • Entered a high volume of orders into QuickBooks and Obtained quotes from vendors and entered the quotes into Excel.
  • Worked with customers to determine exactly what product they needed, by asking specific, technical questions, Handled customers in the United States, Canada and Overseas, developing a great rapport where customers would ask to work with me specifically, Worked closely with the owner of the company on special projects as requested, Assisted in coordinating shipping containers with our Logistics Coordinator, Created and sent Open Order Reports/On hand Reports for my customers upon request and Introduced customers to new product lines to increase sales.
Customer Service Representative, 03/2008 to 09/2010
Company Name – City, State
  • Manufacturer of Lenses for Medical applications, cameras, fiber optics Took customer orders over the phone and via fax, Entered orders into the computer system, Pulled orders, packed and shipped them to customers via UPS and FEDEX, Attended monthly sales meetings and was the go between for the customer and our production facilities in the Philippines and Japan, On a monthly basis, counted inventory and updated the computer inventory files.
Customer Service Representative/Accounting Assistant, 01/2005 to 05/2007
Company Name – City, State
  • Manufacturer of Plastic and Steel Industrial Drums and Pails Responsible for order processing to include taking orders over the phone and responding to emailed and faxed orders Assisted in weekly production planning and coordinating shipping paperwork Handled Billing and Accounts Receivable.
Education
Associate of Arts: Business Administration, Ashford University - City
    Business Administration Marketing
  • Coursework in Accounting, Finance and Statistics
I was taking online classes towards a Bachelors Degree in Business Administration - I completed 3 years of coursework but left for Personal Reasons.
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Resume Overview

School Attended

  • Ashford University

Job Titles Held:

  • Office Manager
  • Data Coordinator/Analyst
  • Account Receivable Clerk
  • Accounts Receivable Clerk
  • Customer Service Account Manager
  • Customer Service Representative
  • Customer Service Representative/Accounting Assistant

Degrees

  • Associate of Arts : Business Administration ,

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