office manager resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Results driven Account Executive offering a unique combination of professional and effective interpersonal skills seeking a position allowing me to continue utilizing my self-starting, leadership and relationship building talents.
  • Reputation for exceeding employer and client expectations 
  • Thrives under pressure
  • Proven record of successful relationship and team building
  • Skilled negotiator
  • Complex problem solver

  • Customer advocate
  • Complaint handling and resolution
  • Self-motivated
  • Excellent communication skills
  • Commercial insurance
  • Property and casualty products
04/2013 to 09/2013
OFFICE MANAGER Inside Real Estate Draper, UT,
  • Insurance Sales
  • Bank product sales
  • Marketing
  • Insurance Reviews
  • Completed weekly staff meetings.
  • Addressed customer inquiries and resolved complaints.
  • Trained staff to deliver outstanding customer service.
  • Claims Handling.
  • Rectified sales staff communication issues in a tactful and effective manner.
  • Developed and Implemented a new staff bonus program.
01/2003 to 01/2010
SENIOR ACCOUNT EXECUTIVE II Axalta Coating Systems Reno, NV,
  • Ascertained innovative sales opportunities with new and existing clientele which resulted in an increase of over $20 million in written premiums in 7 ½ years.
  • Recognized for writing over $15 million in new business my last 3 ½ years.
  • Produced over $1 million in new condo business alone in a 12 month period.
  • Personally expanded agency base by 7%.
  • Developed specific sales and marketing strategies by investigating client needs and delivered effective, creative solutions that revealed an additional 5% in customer base and written premiums in non-profit niche market.
  • Surpassed annual new business sales goals consistently by 5% each year.
  • Vigorously acquired new clients via an internal lead system, direct mail campaigns, and referrals through established agent partners and cross-functional counterparts.
  • Assembled and strengthened relationships with independent agents, brokers, clients, and prospects through rapid response to client issues and problem solving.
  • Prequalified accounts, bound accounts recommended products based on Prospect Analysis results.
  • Performed preliminary underwriting on all new business accounts in assigned territory and negotiated all terms with agents and underwriters.
01/1996 to 01/2003
  • Quoted and sold various insurance/ financial products consistently exceeding sales goals by 10% each year.
  • Increased the household count by over 10% in 1 year.
  • Presented with "Top Dog" award on numerous occasions for achieving the highest monthly bonus.
  • Repeatedly earned monthly and annual bonuses.
  • Completed insurance evaluations on current and prospective customers to identify opportunities for additional revenue and to detect any coverage gaps in an effort to thoroughly protect our clients.
  • Inspected Residential and Commercial Properties daily for quality, construction, and plot plans.
  • Prepared insurance policies and personally reviewed the policy specifics and claims process with the clients to ensure our clients grasped all features and limitations of the policy.
  • Administered, processed and disbursed small claims.
01/1990 to 01/1996
OFFICE REPRESENTATIVE Intra American Adjusters City, STATE,
  • Provided administrative support to sales and office staff.
  • Executed general office duties including word processing, filing and managing multi line phone system.
  • Tasked with making daily bank deposits and procuring claims.
  • Established a reputation for superior customer service through swift claims processing and reliable accessibility to clients.
Expected in 2010
Certified Insurance Counselor (CIC) *Commercial Casualty:
- ,
Expected in 2010
*Life and Health:
- ,
Expected in 2010
*Agency Management:
- ,
Expected in 2009
*Personal Lines:
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Expected in 2009
*Certified Insurance Service Representative:
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Expected in
Sevierville High School - Sevierville, TN
*State of Tennessee Property & Casualty License 1997 - present
*State of Tennessee Life & Health License 1997 - present
Core Competencies

Microsoft Office, Sales, Marketing, Customer service, Client relationship management, Advanced problem-solving, People person, Great organizational skills, Outstanding Assessment, training and elucidation skills

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Resume Overview

School Attended

  • Sevierville High School

Job Titles Held:



  • Certified Insurance Counselor (CIC) *Commercial Casualty
  • *Life and Health
  • *Agency Management
  • *Personal Lines
  • *Certified Insurance Service Representative
  • Graduate

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