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office manager resume example with 10 years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Skills
  • Goal Setting
  • Scheduling and Coordinating
  • CRM and Office Management Software
  • Teamwork and Collaboration
  • Training and Development
  • Performance Tracking and Evaluation
  • Managing Operations and Efficiency
  • Problem Resolution
  • Team Leadership
  • Customer Relations
  • Data Entry
  • Customer Relationship Management
  • Microsoft Word, Outlook, Office, Excel
  • Computer Skills
Experience
03/2022 to 08/2023 Office Manager Kompendium | Chicago, IL,
  • Coded and entered daily invoices with in-house accounting software.
  • Used judgment and initiative in handling confidential matters and requests.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Reviewed files and records to obtain information and respond to requests.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Managed office inventory and placed new supply orders.
  • Elevated customer satisfaction ratings by promptly resolving client and case issues.
  • Interpreted and communicated work procedures and company policies to staff.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Analyzed blueprints and other documents to prepare time, cost and labor estimates.
08/2021 to 03/2022 Employee Benefits Account Manager Cbiz, Inc. | Clinton, NJ,
  • Evaluated customer needs and proposed specific benefits options.
  • Completed yearly evaluations of providers to check service options and coverage plans against competitors.
  • Reduced health care costs by supporting insurance programs that offered low annual rates.
  • Conducted scheduled audits of benefit plans and SLAs in order to identify areas in need of improvement.
  • Assessed compliance with plan frameworks, company standards and legal statutes.
  • Administered employee insurance, pension and savings plans, working with insurance brokers and plan carriers.
  • Analyzed employment-related data and prepared reports.
  • Researched employee benefit and health and safety practices, recommending changes or modifications to existing policies.
  • Developed recommendations for improvement of organization's personnel policies and practices.
  • Oversaw merit, sales commission and bonus programs with monthly, quarterly and annual payouts.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
08/2020 to 08/2021 Insurance Agent Midcountry Bank | Inver Grove, MN,
  • Pursued new clients through various marketing strategies to grow existing portfolio of policyholders.
  • Received underwriting approvals after accurately completing applications for insurance coverage.
  • Prepared proposals and conducted closing interviews to sell insurance products.
  • Delivered individualized support and broad knowledge of company products to bring targeted services to individuals with varying needs.
  • Developed fact-finding interviews to determine need for coverage.
  • Explained coverage options to potential policyholders, answering questions or concerns.
  • Developed appropriate quotes based on risk information.
  • Sought out new clients and developed clientele by networking to find new customers.
  • Engaged customers and provided high level of service by carefully explaining details about documents.
  • Achieved repeat business and referrals through personalized services.
  • Facilitated continuing service by processing changes in beneficiaries and analyzing policy loan applications.
  • Developed coordinated protection plans by calculating and quoting rates for immediate coverage action and long-term strategy implementation.
  • Met with division leaders and consultants to discuss strategies to increase sales.
  • Counseled prospects and policyholders on coverage, limits and regulations.
  • Remained current on latest industry trends by gaining comprehensive knowledge of financial and insurance products, services and best practices.
08/2013 to 08/2020 Insurance Marketing Agent GEICO | City, STATE,
  • Worked with management team to oversee and monitor marketing strategy.
  • Developed social media marketing strategies to help brand company and increase sales.
  • Managed creation of marketing materials, collateral and sales support tools.
  • Prepared and sent proposals to prospective clients.
  • Represented company at local and trade association meetings to promote products.
  • Tracked, analyzed and reported on marketing program results.
  • Conducted thorough market research to obtain detailed understanding of consumer needs and trends.
  • Delivered compelling sales presentations to demonstrate expert product knowledge.
  • Evaluated and reported on campaign performance to relevant stakeholders and leadership across organization.
  • Collaborated with other departments to coordinate strategic marketing activities.
  • Cultivated business partnerships to build lasting relationships with internal and external parties.
  • Negotiated with vendors to obtain most cost-effective pricing for product distribution.
  • Recommended policy changes to improve marketing tactics and strategies.
  • Expanded personnel skill sets by mentoring marketing team both individually and in groups.
Education and Training
Expected in to to High School Diploma | Prattville High School, Prattville, AL GPA:

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Resume Overview

School Attended

  • Prattville High School

Job Titles Held:

  • Office Manager
  • Employee Benefits Account Manager
  • Insurance Agent
  • Insurance Marketing Agent

Degrees

  • High School Diploma

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