office manager resume example with 6+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
Motivated dental office manager with demonstrated knowledge of dental and medical terminology, CDT codes, claims, appeals and general office manager tasks. Proven skills in enhancing productivity and efficiency with forward-thinking leadership. Bringing 5 years of experience in field and ready to take on challenging, growth-oriented role with PacificSource.
Skills
Word and Excel
Customer Service
Policy and Procedure Modification
Account Reconciliation
Technical Support
Mail handling
Credit and collections
Relationship building
Scheduling
Excellent multi-tasking ability
Organizational skills
Office administration
Friendly nature
First Aid/CPR
PPE Compliance
Problem-Solving
Attention to Detail
Education
Cottage Grove High SchoolCottage Grove, ORExpected in 06/2015 ā āDiploma: - GPA:
Oregon State UniversityCorvallis, ORExpected in ā ā:Public Health - GPA:
Lane Community CollegeEugene, ORExpected in ā ā: - GPA:
Certifications
Certified Customer Service Specialist
Dental Radiology Certificate - Obtained 2018
CPR Certified - Renewed 07/01/2021
Work History
Usmm - Office Manager Austin, TX, 03/2020 - Current
Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
Conducted communications and transactions with patients and visitors to foster positive experience.
Adhered to strict HIPAA guidelines to protect patient privacy.
Completed patient referrals to other medical specialists.
Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
Managed office bookkeeping with insurance billing and patient payments.
Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Greeted visitors and patients to determine needs, check appointments and direct accordingly.
Coordinated with contracting department to resolve payer issues.
Posted payments to accounts and maintained records.
Maintained strong knowledge of basic medical terminology to better understand services and procedures.
Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
Assured timely verification of insurance benefits prior to patient procedures or appointments.
Prepared insurance claim forms or related documents and reviewed for completeness.
Generated, posted and attached information to claim files.
Made contact with insurance carriers to discuss policies and individual patient benefits.
Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
Quad/Graphics, Inc. - Eye Technician Martinsburg, WV, 03/2019 - 03/2020
Instructed patient in care of use of various types of contact lenses, demonstrating insertion, removal and cleaning.
Conducted Goldman and Humphrey Visual Field Testing as part of overall vision evaluation.
Applied eye medications and drops to dilate pupils in preparation for examinations.
Measured intraocular pressure using Goldman and Tonopen tonometry process.
Used Lensometer to measure and record lens power of existing prescriptive spectacles.
Measured and recorded visual acuity and color vision testing.
Conducted corneal pachymetry as screening for Keratoconus, LRI surgery and glaucoma.
Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
Oriented and trained new staff on proper procedures and policies.
Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
Educated patients on postoperative care and best practices for protecting dental work and boosting healing process.
Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines.
Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
Used Dentrix to document and maintain patient information and health background.
Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
Staged tray for procedures by arranging dental instruments and equipment.
Took dental images following strict patient protection rules, applying lead aprons.
Verified proper operation of dental equipment by completing preventive maintenance, troubleshooting malfunctions and calling for repairs.
Adhered to strict HIPAA guidelines to protect patient privacy.
Registered and verified patient records before triage with most up-to-date information.
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