, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Seasoned Office Manager offering leadership experience in administrative positions. Well-versed in industry practices and procedures. Top-notch management abilities in financial, personnel, and clerical areas.
Skills
Quality Assurance
Coaching and Mentoring
Report Preparation and Analysis
Performance Management
Handling Customer Complaints
Schedule Coordination
Staff Development and Training
Regulatory Compliance
Recruitment and Hiring
Complex Problem Solving
Decision Making
Friendly and Relatable
Honesty and Integrity
Account Reconciliation
Diligent Follow Through
Intuit QuickBooks
Payroll Administration
Accounts Payable and Receivable
Attention to Detail
Data Analysis and Modeling
Documentation and Recordkeeping
Inventory Oversight
Research and Analysis
Adaptable and Resilient
Verbal and Written Communication
Multitasking and Prioritization
Database Maintenance
Employee Motivation and Discipline
Administration and Operations
Contracts and Vendor Agreements
Customer Service Management
Meeting Coordination and Support
Office Equipment Management
Delegation and Work Assignment
Travel Coordination
Microsoft Office
Information Security
File Maker
VoIP
Rentec
Zipforms
MLS
Quantrac
Work History
03/2022 to CurrentAdminstrationSmile Brands | , , Lubbock, Texas
Worked with supervisors and management to maintain status reports and update information for client projects.
Prepared weekly employee work schedules for team members.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Scheduled office meetings and client appointments for staff teams.
Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
Processed invoices and expenses using QuickBooks to facilitate on-time payment.
Answered customer telephone calls promptly to avoid on-hold wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Responded to customer requests for products, services and company information.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Provided primary customer support to internal and external customers.
11/2019 to 03/2022Office ManagerChrysalis | , , Lubbock, TX
Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using Quickbooks software.
Improved office operations by automating client correspondence, record tracking and data communications.
Maintained energy and enthusiasm in fast-paced environment.
Improved operations through consistent hard work and dedication.
Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
Collected and distributed messages to team members and managers to support open communication and high customer service.
Sorted, received and distributed mail correspondence between departments and personnel.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Monitored and screened visitors to verify accessibility to inter-office personnel.
Routed incoming mail and messages to relevant personnel without delay.
Answered inquiries and resolved or escalated issues to management personnel for problem resolution.
Resolved customer problems and complaints.
Operated multi-line telephone system to independently handle over 4 lines calls each day.
Collected rent payments from clients and updated account balances.
Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Maintained computer and physical filing systems.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Managed office operations while scheduling appointments for department managers.
Compared vendor prices and negotiated for optimal savings.
10/2019 to 11/2019Vital RecordsSinclair Heating & Air Cndtng | , ,
Carried out day-day-day duties accurately and efficiently.
Demonstrated respect, friendliness and willingness to help wherever needed.
Logged all request for medical records
Maintained patient privacy and confidential patient information.
06/2015 to 02/2018Administrative AssistantBreedlove Foods | , ,
Coordinated travel arrangements by booking airfare, hotel and ground transportation.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Edited subcontractor proposals, project punch lists, transmittals and memorandums for organizational support.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Dispatched incoming calls to heating and plumbing crew.
01/2004 to 05/2015Administrative Assistant/Human Resources SpecialistCompany Name | , ,
Filed paperwork, sorted and delivered mail, and maintained office organization.
Delivered friendly assistance with new hires throughout interviewing and hiring process.
Recruited and hired qualified candidates for vacant and new positions.
Sparked productivity by setting itineraries and scheduling appointments.
Assisted with meetings and presentations within company.
Efficiently delivered personnel information to management for speedy corrective action.
Answered and directed 7 phone lines outbound and inbound phone calls per day.
Managed employee exit interviews and paperwork.
Maintained and scheduled complex calendars.
Recruited and screened qualified potential employees.
Compiled employee records from individual departments to maintain central files.
Assigned work activities for staff related to employment, compensation, labor relations and employee relations.
Helped employees register for benefits programs using online portals.
Tracked various statistics and kept detailed records to support human resources department.
Reduced workers' compensation claims by instituting corporate safety training program.
Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
Set up orientations and initial training for new employees.
Converted employee status from temporary to permanent.
Coordinated travel arrangements by booking airfare, hotel and ground transportation.
Sorted and distributed office mail and recorded incoming shipments for corporate records.
Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Generated reports and typed letters in Word and prepared PowerPoint presentations.
Scheduled office meetings and client appointments for staff teams.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Processed invoices and expenses using QuickBooks to facilitate on-time payment.
Coordinated bookkeeping activities in QuickBooks.
Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
Established QuickBooks accounting system to reflect accurate financial records.
Eliminated discrepancies in finances by expertly documenting expenses, monitoring income, handling bank deposits and managing statements.
Completed payroll for employees and maintained detailed records of procedures.
Investigated daily variances and corrected errors to resolve discrepancies.
Maintained and processed invoices, deposits and money logs.
Supported operations by communicating with customers, filing documents and managing data.
Organized and carried out proactive month-end, quarterly and year-end processes.
Inspected account books and recorded transactions.
Reconciled company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.
Streamlined bookkeeping procedures to increase efficiency and productivity.
Matched purchase orders with invoices and recorded necessary information.
Education
Expected in | Business Administration Emphasis Computer ScienceLubbock Christian University, Lubbock, TXGPA:
Member of Lambda Omega Alpha
Expected in 05/1998High School Diploma | Frenship High School, Wolfforth, TXGPA:
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