LiveCareer-Resume

office manager resume example with 16+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

Seasoned Office Manager offering leadership experience in administrative positions. Well-versed in industry practices and procedures. Top-notch management abilities in financial, personnel, and clerical areas.

Skills
  • Quality Assurance
  • Coaching and Mentoring
  • Report Preparation and Analysis
  • Performance Management
  • Handling Customer Complaints
  • Schedule Coordination
  • Staff Development and Training
  • Regulatory Compliance
  • Recruitment and Hiring
  • Complex Problem Solving
  • Decision Making
  • Friendly and Relatable
  • Honesty and Integrity
  • Account Reconciliation
  • Diligent Follow Through
  • Intuit QuickBooks
  • Payroll Administration
  • Accounts Payable and Receivable
  • Attention to Detail
  • Data Analysis and Modeling
  • Documentation and Recordkeeping
  • Inventory Oversight
  • Research and Analysis
  • Adaptable and Resilient
  • Verbal and Written Communication
  • Multitasking and Prioritization
  • Database Maintenance
  • Employee Motivation and Discipline
  • Administration and Operations
  • Contracts and Vendor Agreements
  • Customer Service Management
  • Meeting Coordination and Support
  • Office Equipment Management
  • Delegation and Work Assignment
  • Travel Coordination
  • Microsoft Office
  • Information Security
  • File Maker
  • VoIP
  • Rentec
  • Zipforms
  • MLS
  • Quantrac
Work History
Adminstration, 03/2022 to Current
Smile Brands, , Lubbock, Texas
  • Worked with supervisors and management to maintain status reports and update information for client projects.
  • Prepared weekly employee work schedules for team members.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Scheduled office meetings and client appointments for staff teams.
  • Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
  • Processed invoices and expenses using QuickBooks to facilitate on-time payment.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Provided primary customer support to internal and external customers.
Office Manager, 11/2019 to 03/2022
Chrysalis, , Lubbock, TX
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using Quickbooks software.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Improved operations through consistent hard work and dedication.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Answered inquiries and resolved or escalated issues to management personnel for problem resolution.
  • Resolved customer problems and complaints.
  • Operated multi-line telephone system to independently handle over 4 lines calls each day.
  • Collected rent payments from clients and updated account balances.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Maintained computer and physical filing systems.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Managed office operations while scheduling appointments for department managers.
  • Compared vendor prices and negotiated for optimal savings.
Vital Records, 10/2019 to 11/2019
Sinclair Heating & Air Cndtng, ,
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Logged all request for medical records
  • Maintained patient privacy and confidential patient information.
Administrative Assistant, 06/2015 to 02/2018
Breedlove Foods, ,
  • Coordinated travel arrangements by booking airfare, hotel and ground transportation.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Edited subcontractor proposals, project punch lists, transmittals and memorandums for organizational support.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Dispatched incoming calls to heating and plumbing crew.


Administrative Assistant/Human Resources Specialist, 01/2004 to 05/2015
Company Name, ,
  • Filed paperwork, sorted and delivered mail, and maintained office organization.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Recruited and hired qualified candidates for vacant and new positions.
  • Sparked productivity by setting itineraries and scheduling appointments.
  • Assisted with meetings and presentations within company.
  • Efficiently delivered personnel information to management for speedy corrective action.
  • Answered and directed 7 phone lines outbound and inbound phone calls per day.
  • Managed employee exit interviews and paperwork.
  • Maintained and scheduled complex calendars.
  • Recruited and screened qualified potential employees.
  • Compiled employee records from individual departments to maintain central files.
  • Assigned work activities for staff related to employment, compensation, labor relations and employee relations.
  • Helped employees register for benefits programs using online portals.
  • Tracked various statistics and kept detailed records to support human resources department.
  • Reduced workers' compensation claims by instituting corporate safety training program.
  • Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
  • Set up orientations and initial training for new employees.
  • Converted employee status from temporary to permanent.
  • Coordinated travel arrangements by booking airfare, hotel and ground transportation.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Generated reports and typed letters in Word and prepared PowerPoint presentations.
  • Scheduled office meetings and client appointments for staff teams.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Processed invoices and expenses using QuickBooks to facilitate on-time payment.
  • Coordinated bookkeeping activities in QuickBooks.
  • Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
  • Established QuickBooks accounting system to reflect accurate financial records.
  • Eliminated discrepancies in finances by expertly documenting expenses, monitoring income, handling bank deposits and managing statements.
  • Completed payroll for employees and maintained detailed records of procedures.
  • Investigated daily variances and corrected errors to resolve discrepancies.
  • Maintained and processed invoices, deposits and money logs.
  • Supported operations by communicating with customers, filing documents and managing data.
  • Organized and carried out proactive month-end, quarterly and year-end processes.
  • Inspected account books and recorded transactions.
  • Reconciled company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.
  • Streamlined bookkeeping procedures to increase efficiency and productivity.
  • Matched purchase orders with invoices and recorded necessary information.
Education
: Business Administration Emphasis Computer Science, Expected in to Lubbock Christian University - Lubbock, TX
GPA:
  • Member of Lambda Omega Alpha
High School Diploma: , Expected in 05/1998 to Frenship High School - Wolfforth, TX
GPA:

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Resume Overview

School Attended

  • Lubbock Christian University
  • Frenship High School

Job Titles Held:

  • Adminstration
  • Office Manager
  • Vital Records
  • Administrative Assistant
  • Administrative Assistant/Human Resources Specialist

Degrees

  • High School Diploma

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