Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Profile
To obtain a position that will allow me to utilize the skills I have acquired as well as affording me the opportunity to learn new skills.
  • Strategic planning
  • Improving product quality
  • Business Requirements Document (BRD)
  • Mobile technologies and services
  • Social media and networks
  • Microsoft Office Suite
  • PowerPoint
  • Managing multiple priorities
  • Conflict resolution
  • Critical thinking
  • Eye for detail
  • Identifying risks
  • Strategic positioning
  • Performance tracking and evaluation
  • Decisive leader
  • Team building
  • Natural leader
  • Cost reduction
  • Employee engagement
  • Persuasive
  • Powerful negotiator
  • Collaborative
  • Exceptional time management skills
  • Adaptable
  • Conflict resolution
  • Superb writer and editor
  • Media relations training
  • Print and electronic media
  • Deadline-driven
  • Google Apps and Google Analytics
  • Exceptional problem solver
  • Exceptional writing skills
  • Event planning
  • Skilled multi-tasker
  • Focused and driven
  • Dedicated team player
  • Positive attitude
  • High customer service standards
  • Dedicated to process improvement
  • Conflict resolution proficiency
  • Devoted to data integrity
  • Negotiation competency
  • Troubleshooting skills
  • Telecommunications knowledge
  • Proficient with Microsoft Office Suite
  • Results-oriented
  • Self-directed
  • Computer-savvy
  • Advanced MS Office Suite knowledge
  • Resourceful
  • Strong interpersonal skills
  • Pleasant demeanor
  • Invoice processing
  • Advanced clerical knowledge
  • Multi-line phone proficiency
  • Administrative support specialist
  • Legal administrative support
  • Critical thinker
  • Order processing
  • Time management
  • Spreadsheet management
  • Proper phone etiquette
  • Professional and mature
  • Works well under pressure
  • Appointment setting
  • Database management
  • Business correspondence
Relevant Experience
  • Graduated December 9, 2014 Magna Cum Laude
  • HONORS Dean's List
  • Phi Theta Kappa (International Honor Society)
  • Sigma Kappa Delta (English Honor Society)
  • Dean's List


  • Investigated and analyzed client complaints to identify and resolve issues.


  • Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Customer Service

  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Data Preparation

  • Prepared medical records packets for insurance reviews of procedures and fees/services justification.


  • Arranged, scheduled and coordinated all logistics and travel itineraries for staff of 10 employees.
  • Ensured staff was equipped with all necessary supplies and collateral for long distance travel.

Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.Multiple awards for performance.Reduced office expenses by finding smarter solutions for vendors, suppliers and services.Recipient of the [Award Name] Award in [Year].Won Best Typist award at the Annual Typing Competition in [Year].Supported CFO through personal document management, calendar organization and collateral preparation for meetings.Personally managed production activities to guarantee [number]% of orders were shipped on-time.

02/2010 to 01/2015 Office Manager Intellum, Inc. | Atlanta, GA, Scheduled workflow, minimized vacancies by effective marketing, maintained customer database, accounts payable, accounts receivable, customer service, inventory control, purchasing, ensured timely maintenance
02/2008 to 02/2010 Legal Secretary/Front-desk Receptionist Chevron | Midland, TX, Scheduled appointments, hearings, and mediations, screened phone calls, handled workers' compensation, personal injury and family law cases, maintained close relations with clients, performed research, transcribed daily, negotiated with insurance companies, attended hearings as needed, filed legal documents in a timely manner, ordered medical records
03/2004 to 10/2007 Title Searcher, Word Processor, Courier, Front Desk Reception/Multi-line Switchboard Advance Homestead Title, Inc | City, STATE, Ocala, FL (352) 732-6734 Title Searcher, Word Processor, Courier, Front Desk Reception/Multi-line Switchboard, Quality Control, Customer Service, and Order Entry: Initially hired as word processor, but cross-trained in other departments and ultimately transferred to the search floor to perform real estate title searches
03/2002 to 11/2003 Administrative Assistant Turner County Board Of Education | City, STATE, for the 21st Century Community Learning Centers Program: Tracked and entered data in Excel database, kept minutes of leadership monthly meetings, prepared public relation information, assisted site directors in planning a number of projects
Expected in 2015 Bachelor's | Business Administration Georgia Southwestern State University, Americus, GA GPA:
2015 Georgia Southwestern State University, Americus, GA (Online) Bachelor's Degree in Business Administration, Management
Expected in 2014 Associate's | Business Administration Darton State College, Albany, GA GPA:
2014 Darton State College, Albany, GA Associate's Degree in Business Administration
Expected in 1988 Certification/Diploma | Word Processing East Central Technical College, Fitzgerald, GA GPA:
1988 East Central Technical College, 667 Perry House Road, Fitzgerald, GA 31750 Secretarial Certification/Diploma, March 18 Major Courses: Beginning, Intermediate, Advanced Gregg Shorthand (120 WPM); Beginning, Intermediate, Advanced Word Processing; Machine Transcription; Secretarial and General Office Procedures, Basic Psychology, Business Mathematics,
Expected in | Business/English College Typewriting, , GPA:
Business/English Correspondence, College Typewriting, Accounting
Phi Theta Kappa (International Honor Society)
Secretarial Certification/Diploma, March 18
Receptionist, Customer Service, Retail Sales, Database, Accounts Payable, Accounts Receivable, Buying/procurement, Credit, Inventory, Inventory Control, Maintenance, Marketing, Office Manager, Purchasing, Workflow, Word, Front Desk, Multi-line, Order Entry, Processor, Quality Control, Real Estate, Switchboard, Cases, Clients, Compensation, Legal Documents, Legal Secretary, Medical Records, Secretary, Administrative Assistant, Excel, Learning Centers, 120 Wpm, General Office, Mathematics, Secretarial, Shorthand, Transcription, Typing, Accounting, Correspondence

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Resume Overview

School Attended

  • Georgia Southwestern State University
  • Darton State College
  • East Central Technical College
  • College Typewriting

Job Titles Held:

  • Office Manager
  • Legal Secretary/Front-desk Receptionist
  • Title Searcher, Word Processor, Courier, Front Desk Reception/Multi-line Switchboard
  • Administrative Assistant


  • Bachelor's
  • Associate's
  • Certification/Diploma

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