Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Profile
To obtain a position that will allow me to utilize the skills I have acquired as well as affording me the opportunity to learn new skills.
Qualifications
Strategic planning
Improving product quality
Business Requirements Document (BRD)
Mobile technologies and services
Social media and networks
Microsoft Office Suite
PowerPoint
Managing multiple priorities
Conflict resolution
Critical thinking
Eye for detail
Identifying risks
Strategic positioning
Performance tracking and evaluation
Decisive leader
Team building
Natural leader
Cost reduction
Employee engagement
Persuasive
Powerful negotiator
Collaborative
Exceptional time management skills
Adaptable
Conflict resolution
Superb writer and editor
Media relations training
Print and electronic media
Deadline-driven
Google Apps and Google Analytics
Exceptional problem solver
Exceptional writing skills
Event planning
Skilled multi-tasker
Focused and driven
Dedicated team player
Positive attitude
High customer service standards
Dedicated to process improvement
Conflict resolution proficiency
Devoted to data integrity
Negotiation competency
Troubleshooting skills
Telecommunications knowledge
Proficient with Microsoft Office Suite
Results-oriented
Self-directed
Computer-savvy
Advanced MS Office Suite knowledge
Resourceful
Strong interpersonal skills
Pleasant demeanor
Invoice processing
Advanced clerical knowledge
Multi-line phone proficiency
Administrative support specialist
Legal administrative support
Critical thinker
Order processing
Time management
Spreadsheet management
Proper phone etiquette
Professional and mature
Works well under pressure
Appointment setting
Database management
Business correspondence
Relevant Experience
Graduated December 9, 2014 Magna Cum Laude
HONORS Dean's List
Phi Theta Kappa (International Honor Society)
Sigma Kappa Delta (English Honor Society)
Dean's List
Research
Investigated and analyzed client complaints to identify and resolve issues.
Multitasking
Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
Customer Service
Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Data Preparation
Prepared medical records packets for insurance reviews of procedures and fees/services justification.
Planning
Arranged, scheduled and coordinated all logistics and travel itineraries for staff of 10 employees.
Ensured staff was equipped with all necessary supplies and collateral for long distance travel.
Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.Multiple awards for performance.Reduced office expenses by finding smarter solutions for vendors, suppliers and services.Recipient of the [Award Name] Award in [Year].Won Best Typist award at the Annual Typing Competition in [Year].Supported CFO through personal document management, calendar organization and collateral preparation for meetings.Personally managed production activities to guarantee [number]% of orders were shipped on-time.
Experience
02/2010 to 01/2015Office ManagerIntellum, Inc. | Atlanta, GA, Scheduled workflow, minimized vacancies by effective marketing, maintained customer database, accounts payable, accounts receivable, customer service, inventory control, purchasing, ensured timely maintenance
02/2008 to 02/2010Legal Secretary/Front-desk ReceptionistChevron | Midland, TX, Scheduled appointments, hearings, and mediations, screened phone calls, handled workers' compensation, personal injury and family law cases, maintained close relations with clients, performed research, transcribed daily, negotiated with insurance companies, attended hearings as needed, filed legal documents in a timely manner, ordered medical records
03/2004 to 10/2007Title Searcher, Word Processor, Courier, Front Desk Reception/Multi-line SwitchboardAdvance Homestead Title, Inc | City, STATE, Ocala, FL (352) 732-6734 Title Searcher, Word Processor, Courier, Front Desk Reception/Multi-line Switchboard, Quality Control, Customer Service, and Order Entry: Initially hired as word processor, but cross-trained in other departments and ultimately transferred to the search floor to perform real estate title searches
03/2002 to 11/2003Administrative AssistantTurner County Board Of Education | City, STATE, for the 21st Century Community Learning Centers Program: Tracked and entered data in Excel database, kept minutes of leadership monthly meetings, prepared public relation information, assisted site directors in planning a number of projects
Education
Expected in 2015Bachelor's | Business AdministrationGeorgia Southwestern State University, Americus, GAGPA: 2015 Georgia Southwestern State University, Americus, GA (Online) Bachelor's Degree in Business Administration, Management
Expected in 2014Associate's | Business AdministrationDarton State College, Albany, GAGPA: 2014 Darton State College, Albany, GA Associate's Degree in Business Administration
Expected in 1988Certification/Diploma | Word ProcessingEast Central Technical College, Fitzgerald, GAGPA: 1988 East Central Technical College, 667 Perry House Road, Fitzgerald, GA 31750 Secretarial Certification/Diploma, March 18 Major Courses: Beginning, Intermediate, Advanced Gregg Shorthand (120 WPM); Beginning, Intermediate, Advanced Word Processing; Machine Transcription; Secretarial and General Office Procedures, Basic Psychology, Business Mathematics,
Expected in | Business/EnglishCollege Typewriting, , GPA: Business/English Correspondence, College Typewriting, Accounting
Affiliations
Phi Theta Kappa (International Honor Society)
Certifications
Secretarial Certification/Diploma, March 18
Skills
Receptionist, Customer Service, Retail Sales, Database, Accounts Payable, Accounts Receivable, Buying/procurement, Credit, Inventory, Inventory Control, Maintenance, Marketing, Office Manager, Purchasing, Workflow, Word, Front Desk, Multi-line, Order Entry, Processor, Quality Control, Real Estate, Switchboard, Cases, Clients, Compensation, Legal Documents, Legal Secretary, Medical Records, Secretary, Administrative Assistant, Excel, Learning Centers, 120 Wpm, General Office, Mathematics, Secretarial, Shorthand, Transcription, Typing, Accounting, Correspondence
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Resume Overview
School Attended
Georgia Southwestern State University
Darton State College
East Central Technical College
College Typewriting
Job Titles Held:
Office Manager
Legal Secretary/Front-desk Receptionist
Title Searcher, Word Processor, Courier, Front Desk Reception/Multi-line Switchboard