Experienced Office Manager and administration professional with 32 years of experience in overseeing wide variety of essential functions in bustling business. Highly organized with strengths in prioritizing tasks and managing deadlines. Punctual professional committed to satisfying customer needs and meeting office demands. Skilled in schedule management, payroll administration and business correspondence coordination.
Skills
Customer relations
Workforce Management
Billing
Senior leadership support
Scheduling and calendar management
Invoicing and billing
Data entry
Accounts payable and receivable
Banking operations
Project management
File and data retrieval systems
Documentation and Reporting
Onboarding and Orientation
Administration and Reporting
Banking Operations
Bi-Weekly Payroll Management
Expense Reimbursements
Experience
Office Manager, 06/2008 - Current Hy-Vee – Unionville, MO,
Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Keyed in customer contacts and delivery dates to update details in company databases.
Managed office inventory and placed new supply orders.
Handled scheduling and managed timely and effective allocation of resources and calendars.
Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
Reduced financial discrepancies by accurately managing accounting documentation.
Automated office operations for managing client correspondence, payment scheduling, record tracking and data communications.
Wrote professional business correspondence to maintain strong line of communications.
Reduced financial discrepancies by accurately managing accounting documentation while maintaining case costs and billing processes.
Conducted staff performance evaluations to monitor progress and individual skills.
Booked hotel rooms, car rentals and flights for company trips and conferences.
Directed administrative professional teams and assessed individual progress and efficiency.
Followed up with customers accounts to resolve unpaid or past due accounts.
Monitored payroll, credit card purchases and invoicing to prevent financial errors.
Verified transaction information, scheduled and prepared disbursements and obtained payment authorizations to properly pay invoices.
Answered telephones to take messages or redirect calls to appropriate colleagues.
Identified needs of customers promptly and efficiently.
Enforced company policies, answered coworkers' questions and trained new personnel.
Onboarded new employees in time reporting and payroll systems.
Processed employee rehires, transfers, terminations, garnishments, and withholdings.
Responded immediately to clients' questions, issues, and complaints and found effective solutions when required.
Handled travel arrangements for groups, couples, executives and special needs clients.
Took payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
Addressed client inquiries and resolved issues and complaints regarding various travel arrangements.
Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings and rental car reservations.
Explained benefits of purchasing travel insurance with clients.
Cultivated strong value-added relationships with customers daily by delivering accurate travel itinerary and knowledge to drive business development.
Mitigated financial discrepancies, accurately collecting customer fees, managing refunds and providing accurate travel documentation.
Communicated security issues and protocols to clients traveling to unstable countries or locations.
Education and Training
High School Diploma: , Expected in 06/1989 - Port Charlotte High School - Port Charlotte, FL GPA:
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