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office manager resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Experienced Office Manager and administration professional with 32 years of experience in overseeing wide variety of essential functions in bustling business. Highly organized with strengths in prioritizing tasks and managing deadlines. Punctual professional committed to satisfying customer needs and meeting office demands. Skilled in schedule management, payroll administration and business correspondence coordination.

Skills
  • Customer relations
  • Workforce Management
  • Billing
  • Senior leadership support
  • Scheduling and calendar management
  • Invoicing and billing
  • Data entry
  • Accounts payable and receivable
  • Banking operations
  • Project management
  • File and data retrieval systems
  • Documentation and Reporting
  • Onboarding and Orientation
  • Administration and Reporting
  • Banking Operations
  • Bi-Weekly Payroll Management
  • Expense Reimbursements
Experience
Office Manager, 06/2008 - Current
Hy-Vee Unionville, MO,
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Keyed in customer contacts and delivery dates to update details in company databases.
  • Managed office inventory and placed new supply orders.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Reduced financial discrepancies by accurately managing accounting documentation.
  • Automated office operations for managing client correspondence, payment scheduling, record tracking and data communications.
  • Wrote professional business correspondence to maintain strong line of communications.
  • Reduced financial discrepancies by accurately managing accounting documentation while maintaining case costs and billing processes.
  • Conducted staff performance evaluations to monitor progress and individual skills.
  • Booked hotel rooms, car rentals and flights for company trips and conferences.
  • Directed administrative professional teams and assessed individual progress and efficiency.
  • Followed up with customers accounts to resolve unpaid or past due accounts.
  • Monitored payroll, credit card purchases and invoicing to prevent financial errors.
  • Verified transaction information, scheduled and prepared disbursements and obtained payment authorizations to properly pay invoices.
  • Answered telephones to take messages or redirect calls to appropriate colleagues.
  • Identified needs of customers promptly and efficiently.
  • Enforced company policies, answered coworkers' questions and trained new personnel.
  • Onboarded new employees in time reporting and payroll systems.
  • Processed employee rehires, transfers, terminations, garnishments, and withholdings.
Office Manager, 02/1987 - 07/2008
Hy-Vee Zumbrota, MN,
  • Organized and maintained documents, files and records.
  • Worked with management team to improve workflows and eliminate unnecessary tasks.
  • Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
  • Oversaw customer service and satisfaction initiatives, reporting to management on successful strategies.
  • Managed work requests, new orders, and pricing changes while coordinating logistics to verify delivery dates.
  • Generated relevant paperwork and payroll reports.
  • Calculated overtime, vacation sick hours and other categories of time.
  • Onboarded new employees in time reporting and payroll systems.
  • Managed payroll for temporary, hourly, and salaried employees.
  • Processed employee rehires, transfers, terminations, garnishments, and withholdings.
  • Assisted with audits by preparing accounts and providing information.
  • Prepared physical checks for employees and check stubs for those receiving direct deposits of funds.
  • Voided checks and issued stop payment orders to correct payroll discrepancies.
  • Calculated and applied wage garnishments.
  • Followed IRS guidelines and state regulations when submitting payroll taxes.
Office Manager, 07/1990 - 03/2002
Hy-Vee Eldora, IA,
  • Responded immediately to clients' questions, issues, and complaints and found effective solutions when required.
  • Handled travel arrangements for groups, couples, executives and special needs clients.
  • Took payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Addressed client inquiries and resolved issues and complaints regarding various travel arrangements.
  • Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings and rental car reservations.
  • Explained benefits of purchasing travel insurance with clients.
  • Cultivated strong value-added relationships with customers daily by delivering accurate travel itinerary and knowledge to drive business development.
  • Mitigated financial discrepancies, accurately collecting customer fees, managing refunds and providing accurate travel documentation.
  • Communicated security issues and protocols to clients traveling to unstable countries or locations.
Education and Training
High School Diploma: , Expected in 06/1989
-
Port Charlotte High School - Port Charlotte, FL
GPA:
Status -

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Resume Overview

School Attended

  • Port Charlotte High School

Job Titles Held:

  • Office Manager
  • Office Manager
  • Office Manager

Degrees

  • High School Diploma

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