office manager resume example with 15+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement. Well-rounded possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands.

  • Administration and Reporting
  • Technical Proficiency
  • Hiring and Training
  • Employee Coaching and Motivation
  • Problem Resolution
  • Customer Relations
  • File and Data Retrieval Systems
  • Scheduling and Calendar Management
  • Data Entry
  • Invoicing and Billing
  • Goal Setting
  • Verbal and Written Communication
Office Manager, 04/2016 to 07/2022
Apex SystemsJacksonville, FL,
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Managed office inventory and placed new supply orders.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Coded and entered daily invoices with in-house accounting software.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
  • Managed, scheduled and coordinated office functions and activities for employees.
  • Prepared meeting agendas and recorded and transcribed minutes.
  • Reviewed files and records to obtain information and respond to requests.
  • Implemented and maintained company protocols to facilitate smooth daily activities.
  • Used judgment and initiative in handling confidential matters and requests.
  • Created notices and advertisements for available vacancies on job seeker websites.
  • Administered payroll and maintained proper documentation of employee personnel.
  • Implemented corporate or departmental policies, procedures and service standards in conjunction with management.
  • Interpreted and communicated work procedures and company policies to staff.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Elevated customer satisfaction ratings by promptly resolving client and case issues.
  • Automated office operations for managing client correspondence, payment schedules and data communications.
  • Wrote professional business correspondence to maintain strong line of communications.
  • Automated office operations, managed client correspondence and tracked records.
  • Managed office budget to handle inventory, postage and vendor services.
  • Reduced financial discrepancies by accurately managing accounting documentation while maintaining case costs and billing processes.
Legal Secretary, 07/2014 to 04/2016
State Of MontanaOlney, MT,
  • Drafted letters and prepared legal correspondence for attorneys and legal assistants.
  • Photocopied all correspondence, documents and other printed materials.
  • Received and disbursed incoming mail.
  • Composed and revised legal documents, letters, depositions and court documents.
  • Proofed documents and submitted to attorneys for review.
  • Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
  • Assisted in maintaining department attorney personnel files with utmost confidentiality.
  • Routed contracts, agreements and invoices through proper signature process.
Customer Service Representative, 11/2006 to 10/2014
Robert Half InternationalCentennial, CO,
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Educated customers on special pricing opportunities and company offerings.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Developed strong customer relationships to encourage repeat business.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Made outbound calls to obtain account information.
  • Set up and activated customer accounts.
Education and Training
High School Diploma: , Expected in 05/1999 to Parker Hill Parochial School - Russellville, AR,

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Resume Overview

School Attended

  • Parker Hill Parochial School

Job Titles Held:

  • Office Manager
  • Legal Secretary
  • Customer Service Representative


  • High School Diploma

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