office manager resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

Dynamic Office Manager with 26 years of experience in the medical field supporting day-to-day operational functions to provide smooth-running business. Highly dependable, ethical and reliable support specialist and leader in blending advanced organizational, technical and business acumen. Crucial assistance to office staff and patients with eagerness and attentiveness.

  • Billing
  • Scheduling and calendar management
  • Data entry
  • Customer relations
  • Proficient in:
  • E Clinical Works
  • Qgenda
  • Zotec
  • Mysis
  • Medical Manager
  • Epic
  • Word
  • Excel
Office Manager, 07/2015 to Current
Interior ArchitectsSanta Clara, CA,
  • Handled scheduling and manage timely and effective allocation of resources and calendars for providers.
  • Handled supply purchases management for office operations.
  • Office operations, managing patient correspondence, payment scheduling.
  • Proactively identified and solve complex problems that impact office.
  • Elevated patient satisfaction by resolving case issues efficiently.
  • Oversee day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls.
  • Organized patient files and streamlined operations to improve efficiency.
  • Support office needs including taking messages, scanning documents and routing business correspondence.
  • Enhance patient satisfaction ratings by resolving account issues efficiently.
  • Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
  • Started at $21.00 Hourly presently at $25.07
Billing Coordinator, 12/2007 to 07/2015
AbmLubbock, TX,
  • Submitted appeals on behalf of patients for denied claims.
  • Contacted insurance providers to verify correct insurance information and obtain authorization for proper billing codes.
  • Responded to telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
  • Managed daily operations for billing department handling.
  • Input details into accounts and tracked payments.
  • Kept up-to-date with details of insurance plans and company requirements.
  • Posted surgical and office charges for providers across facility.
  • Assisted customers with invoice questions, special invoicing, reporting, corrections and write-offs and resolved customer issues discovered during invoicing and collection process.
  • Started at $17.00 and ended at $21.00
Billing Clerk, 02/2000 to 12/2007
Cypress EnergyScott, LA,
  • Managed all payments processing, invoicing and collections tasks.
  • Processed invoice payments and recorded information in account database.
  • Executed medical billing including submitting claims to insurance companies and researching and resolving denials and explanation of benefit rejections within billing cycle timeframe.
  • Assisted customers with invoice questions, special invoicing, reporting, corrections and write-offs and resolved customer issues discovered during invoicing and collection process.
  • Analyzed patients' encounter forms diagnosis codes to validate accuracy, completeness and specificity.
  • Accurately input procedure codes, diagnosis codes and patient information into billing software to generate up-to-date invoices.
  • Started at $14.00 ended at $17.00
Switchboard Operator, 04/1994 to 02/2000
Hershey Entertainment & Resorts CompanyHershey, PA,
  • Completed connections between callers, departments and professionals.
  • Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
  • Provided training and coaching to new PBX operators.
  • Handled incoming calls with friendly and cheerful attitude for organization using 10 line system.
  • Accurately transcribed message details and promptly relayed to appropriate recipients.
  • Alerted staff of emergency information and general announcements using PA system.
  • Communicated general company information to inquiring customers in pleasant manner to project positive company image.
  • Scheduled appointments by sharing availability with callers and entering information into Medical Manager/Mysis.
  • Recorded phone system messages directing callers to desired extensions and offering general company information.
  • Took messages from callers and accurately relayed details to intended staff.
  • Started At $11.00 ended at $14.00
Education and Training
GED: , Expected in 06/1981 to Edingburg Educational - Edingburg, Tx.,
Hippa Training: , Expected in to HealthStream - Online,
OSHA Training: , Expected in to Healthstream - Online,
Sexual Harassment in The Workplace: , Expected in to Healthstream - Online,
Compliance Training: , Expected in to Healthstream - Online,
Harassment And Discrimination Training: , Expected in to EdingburgEdingburgEdingburgHealthstream - Online,

26 years of employment for Envision Physician Services/Sheridan Healthcare

Activities and Honors

Power Walking

Personal Training

Additional Information

Fluent in Spanish and English




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Resume Overview

School Attended

  • Edingburg Educational
  • HealthStream
  • Healthstream
  • Healthstream
  • Healthstream
  • EdingburgEdingburgEdingburgHealthstream

Job Titles Held:

  • Office Manager
  • Billing Coordinator
  • Billing Clerk
  • Switchboard Operator


  • GED
  • Hippa Training
  • OSHA Training
  • Sexual Harassment in The Workplace
  • Compliance Training
  • Harassment And Discrimination Training

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