, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Dynamic Office Manager with 26 years of experience in the medical field supporting day-to-day operational functions to provide smooth-running business. Highly dependable, ethical and reliable support specialist and leader in blending advanced organizational, technical and business acumen. Crucial assistance to office staff and patients with eagerness and attentiveness.
- Billing
- Scheduling and calendar management
- Data entry
- Customer relations
- Proficient in:
- E Clinical Works
- Qgenda
|
- Zotec
- Mysis
- Medical Manager
- Epic
- Word
- Excel
|
07/2015 to Current Office Manager Interior Architects – Santa Clara, CA,
- Handled scheduling and manage timely and effective allocation of resources and calendars for providers.
- Handled supply purchases management for office operations.
- Office operations, managing patient correspondence, payment scheduling.
- Proactively identified and solve complex problems that impact office.
- Elevated patient satisfaction by resolving case issues efficiently.
- Oversee day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls.
- Organized patient files and streamlined operations to improve efficiency.
- Support office needs including taking messages, scanning documents and routing business correspondence.
- Enhance patient satisfaction ratings by resolving account issues efficiently.
- Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
- Started at $21.00 Hourly presently at $25.07
12/2007 to 07/2015 Billing Coordinator Abm – Lubbock, TX,
- Submitted appeals on behalf of patients for denied claims.
- Contacted insurance providers to verify correct insurance information and obtain authorization for proper billing codes.
- Responded to telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
- Managed daily operations for billing department handling.
- Input details into accounts and tracked payments.
- Kept up-to-date with details of insurance plans and company requirements.
- Posted surgical and office charges for providers across facility.
- Assisted customers with invoice questions, special invoicing, reporting, corrections and write-offs and resolved customer issues discovered during invoicing and collection process.
- Started at $17.00 and ended at $21.00
02/2000 to 12/2007 Billing Clerk Cypress Energy – Scott, LA,
- Managed all payments processing, invoicing and collections tasks.
- Processed invoice payments and recorded information in account database.
- Executed medical billing including submitting claims to insurance companies and researching and resolving denials and explanation of benefit rejections within billing cycle timeframe.
- Assisted customers with invoice questions, special invoicing, reporting, corrections and write-offs and resolved customer issues discovered during invoicing and collection process.
- Analyzed patients' encounter forms diagnosis codes to validate accuracy, completeness and specificity.
- Accurately input procedure codes, diagnosis codes and patient information into billing software to generate up-to-date invoices.
- Started at $14.00 ended at $17.00
04/1994 to 02/2000 Switchboard Operator Hershey Entertainment & Resorts Company – Hershey, PA,
- Completed connections between callers, departments and professionals.
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
- Provided training and coaching to new PBX operators.
- Handled incoming calls with friendly and cheerful attitude for organization using 10 line system.
- Accurately transcribed message details and promptly relayed to appropriate recipients.
- Alerted staff of emergency information and general announcements using PA system.
- Communicated general company information to inquiring customers in pleasant manner to project positive company image.
- Scheduled appointments by sharing availability with callers and entering information into Medical Manager/Mysis.
- Recorded phone system messages directing callers to desired extensions and offering general company information.
- Took messages from callers and accurately relayed details to intended staff.
- Started At $11.00 ended at $14.00
Expected in 06/1981 GED:
Edingburg Educational - Edingburg, Tx.,
GPA:
Expected in Hippa Training:
HealthStream - Online,
GPA:
Expected in OSHA Training:
Healthstream - Online,
GPA:
Expected in Sexual Harassment in The Workplace:
Healthstream - Online,
GPA:
Expected in Compliance Training:
Healthstream - Online,
GPA:
Expected in Harassment And Discrimination Training:
EdingburgEdingburgEdingburgHealthstream - Online,
GPA:
26 years of employment for Envision Physician Services/Sheridan Healthcare
Power Walking
Personal Training
Fluent in Spanish and English
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score
could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
- Formatting
- Length
- Personalization
- Strong Summary
- Target Job
- Word Choice