LiveCareer-Resume

office manager resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Dynamic Office Manager with 26 years of experience in the medical field supporting day-to-day operational functions to provide smooth-running business. Highly dependable, ethical and reliable support specialist and leader in blending advanced organizational, technical and business acumen. Crucial assistance to office staff and patients with eagerness and attentiveness.

Skills
  • Billing
  • Scheduling and calendar management
  • Data entry
  • Customer relations
  • Proficient in:
  • E Clinical Works
  • Qgenda
  • Zotec
  • Mysis
  • Medical Manager
  • Epic
  • Word
  • Excel
Experience
Office Manager, 07/2015 to Current
Interior ArchitectsSanta Clara, CA,
  • Handled scheduling and manage timely and effective allocation of resources and calendars for providers.
  • Handled supply purchases management for office operations.
  • Office operations, managing patient correspondence, payment scheduling.
  • Proactively identified and solve complex problems that impact office.
  • Elevated patient satisfaction by resolving case issues efficiently.
  • Oversee day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls.
  • Organized patient files and streamlined operations to improve efficiency.
  • Support office needs including taking messages, scanning documents and routing business correspondence.
  • Enhance patient satisfaction ratings by resolving account issues efficiently.
  • Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
  • Started at $21.00 Hourly presently at $25.07
Billing Coordinator, 12/2007 to 07/2015
AbmLubbock, TX,
  • Submitted appeals on behalf of patients for denied claims.
  • Contacted insurance providers to verify correct insurance information and obtain authorization for proper billing codes.
  • Responded to telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
  • Managed daily operations for billing department handling.
  • Input details into accounts and tracked payments.
  • Kept up-to-date with details of insurance plans and company requirements.
  • Posted surgical and office charges for providers across facility.
  • Assisted customers with invoice questions, special invoicing, reporting, corrections and write-offs and resolved customer issues discovered during invoicing and collection process.
  • Started at $17.00 and ended at $21.00
Billing Clerk, 02/2000 to 12/2007
Cypress EnergyScott, LA,
  • Managed all payments processing, invoicing and collections tasks.
  • Processed invoice payments and recorded information in account database.
  • Executed medical billing including submitting claims to insurance companies and researching and resolving denials and explanation of benefit rejections within billing cycle timeframe.
  • Assisted customers with invoice questions, special invoicing, reporting, corrections and write-offs and resolved customer issues discovered during invoicing and collection process.
  • Analyzed patients' encounter forms diagnosis codes to validate accuracy, completeness and specificity.
  • Accurately input procedure codes, diagnosis codes and patient information into billing software to generate up-to-date invoices.
  • Started at $14.00 ended at $17.00
Switchboard Operator, 04/1994 to 02/2000
Hershey Entertainment & Resorts CompanyHershey, PA,
  • Completed connections between callers, departments and professionals.
  • Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
  • Provided training and coaching to new PBX operators.
  • Handled incoming calls with friendly and cheerful attitude for organization using 10 line system.
  • Accurately transcribed message details and promptly relayed to appropriate recipients.
  • Alerted staff of emergency information and general announcements using PA system.
  • Communicated general company information to inquiring customers in pleasant manner to project positive company image.
  • Scheduled appointments by sharing availability with callers and entering information into Medical Manager/Mysis.
  • Recorded phone system messages directing callers to desired extensions and offering general company information.
  • Took messages from callers and accurately relayed details to intended staff.
  • Started At $11.00 ended at $14.00
Education and Training
GED: , Expected in 06/1981 to Edingburg Educational - Edingburg, Tx.,
GPA:
Hippa Training: , Expected in to HealthStream - Online,
GPA:
OSHA Training: , Expected in to Healthstream - Online,
GPA:
Sexual Harassment in The Workplace: , Expected in to Healthstream - Online,
GPA:
Compliance Training: , Expected in to Healthstream - Online,
GPA:
Harassment And Discrimination Training: , Expected in to EdingburgEdingburgEdingburgHealthstream - Online,
GPA:
Accomplishments

26 years of employment for Envision Physician Services/Sheridan Healthcare

Activities and Honors

Power Walking

Personal Training

Additional Information

Fluent in Spanish and English

Certifications

CPR

,

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Resume Overview

School Attended

  • Edingburg Educational
  • HealthStream
  • Healthstream
  • Healthstream
  • Healthstream
  • EdingburgEdingburgEdingburgHealthstream

Job Titles Held:

  • Office Manager
  • Billing Coordinator
  • Billing Clerk
  • Switchboard Operator

Degrees

  • GED
  • Hippa Training
  • OSHA Training
  • Sexual Harassment in The Workplace
  • Compliance Training
  • Harassment And Discrimination Training

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