Dynamic Office Manager with 26 years of experience in the medical field supporting day-to-day operational functions to provide smooth-running business. Highly dependable, ethical and reliable support specialist and leader in blending advanced organizational, technical and business acumen. Crucial assistance to office staff and patients with eagerness and attentiveness.
Skills
Billing
Scheduling and calendar management
Data entry
Customer relations
Proficient in:
E Clinical Works
Qgenda
Zotec
Mysis
Medical Manager
Epic
Word
Excel
Experience
07/2015 to Current
Office ManagerInterior Architects – Santa Clara, CA,
Handled scheduling and manage timely and effective allocation of resources and calendars for providers.
Handled supply purchases management for office operations.
Proactively identified and solve complex problems that impact office.
Elevated patient satisfaction by resolving case issues efficiently.
Oversee day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls.
Organized patient files and streamlined operations to improve efficiency.
Support office needs including taking messages, scanning documents and routing business correspondence.
Enhance patient satisfaction ratings by resolving account issues efficiently.
Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
Started at $21.00 Hourly presently at $25.07
12/2007 to 07/2015
Billing CoordinatorAbm – Lubbock, TX,
Submitted appeals on behalf of patients for denied claims.
Contacted insurance providers to verify correct insurance information and obtain authorization for proper billing codes.
Responded to telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
Managed daily operations for billing department handling.
Input details into accounts and tracked payments.
Kept up-to-date with details of insurance plans and company requirements.
Posted surgical and office charges for providers across facility.
Assisted customers with invoice questions, special invoicing, reporting, corrections and write-offs and resolved customer issues discovered during invoicing and collection process.
Started at $17.00 and ended at $21.00
02/2000 to 12/2007
Billing ClerkCypress Energy – Scott, LA,
Managed all payments processing, invoicing and collections tasks.
Processed invoice payments and recorded information in account database.
Executed medical billing including submitting claims to insurance companies and researching and resolving denials and explanation of benefit rejections within billing cycle timeframe.
Assisted customers with invoice questions, special invoicing, reporting, corrections and write-offs and resolved customer issues discovered during invoicing and collection process.
Analyzed patients' encounter forms diagnosis codes to validate accuracy, completeness and specificity.
Accurately input procedure codes, diagnosis codes and patient information into billing software to generate up-to-date invoices.
Started at $14.00 ended at $17.00
04/1994 to 02/2000
Switchboard OperatorHershey Entertainment & Resorts Company – Hershey, PA,
Completed connections between callers, departments and professionals.
Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
Provided training and coaching to new PBX operators.
Handled incoming calls with friendly and cheerful attitude for organization using 10 line system.
Accurately transcribed message details and promptly relayed to appropriate recipients.
Alerted staff of emergency information and general announcements using PA system.
Communicated general company information to inquiring customers in pleasant manner to project positive company image.
Scheduled appointments by sharing availability with callers and entering information into Medical Manager/Mysis.
Recorded phone system messages directing callers to desired extensions and offering general company information.
Took messages from callers and accurately relayed details to intended staff.
Started At $11.00 ended at $14.00
Education and Training
Expected in 06/1981
GED: Edingburg Educational - Edingburg, Tx., GPA:
Expected in
Hippa Training: HealthStream - Online, GPA:
Expected in
OSHA Training: Healthstream - Online, GPA:
Expected in
Sexual Harassment in The Workplace: Healthstream - Online, GPA:
Expected in
Compliance Training: Healthstream - Online, GPA:
Expected in
Harassment And Discrimination Training: EdingburgEdingburgEdingburgHealthstream - Online, GPA:
Accomplishments
26 years of employment for Envision Physician Services/Sheridan Healthcare
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