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office manager resume example with 8+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Summary

Customer service representative with cross training in estimating-adjusting. Authorized to work in the US for any employer, Well-coordinated in handling diverse office tasks while leading administrative teams to meet demanding performance targets. Good budget management, payroll administration and office organizational skills. Effectively organize resources and clerical support to maintain smooth and efficient operations and enhance team success.

Dedicated and meticulous Office Manager with over 9 years of experience excelling at prioritizing, completing multiple tasks simultaneously, and following through to achieve project goals. Flexible and focused team player with expertise in clerical duties and customer service.

Skills
  • CRM and office management software
  • Human resources best practices
  • Scheduling meetings
  • Data entry
  • Accounts payable and receivable
  • Accounts reconciliation
  • Invoicing and billing
  • Inventory control
  • Customer relations
  • Senior leadership support
  • Report writing
  • Stock Rotation
  • Entry management
  • Eligibility Verification
  • Administrative support
  • Billing Adjustments
Experience
11/2017 to Current
Office Manager Img College Lincoln, NE,
  • At HLGN clothing company I handle all accounts receivable and payable.
  • I create shipment labels and send out packages, communicate with customers on a daily basis; both with concerns and potential orders.
  • Improved operational efficiencies, managing work requests, new orders, pricing and changes while coordinating logistics to verify delivery dates.
  • Created and managed electronic customer records, encompassing data entry and administrative functions related to billing and accounts receivable.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Oversaw office financial management, including AP/AR and payroll administration.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Drafted internal documents and memoranda.
  • Managed office inventory and placed new supply orders.
  • Automated office operations, managing client correspondence, payment scheduling, record tracking and data communications.
02/2015 to 11/2016
Customer Service Representative Quality Custom Distribution Romeoville, IL,
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
  • Set up and activated customer accounts.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Documented conversations with customers to track requests, problems and solutions.
  • Answered inbound calls per day and directed to designated individuals or departments.
12/2012 to 12/2013
Parts Advisor Fabick Cat Foristell, MO,
  • Received and delivered multiple parts to customers across the Houston, TX area.
  • Kept parts neatly stacked and ready for purchase to boost sales.
  • Assisted over 200 customers weekly in finding parts for individual needs.
  • Took inventory of stock and replenished with current merchandise from established vendors to maintain adequate supply levels for expected demand
  • Examined parts for defects and exchanged defective parts with manufacturer representative to maintain high quality standards and customer satisfaction.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Improved operations by working with team members and customers to find workable solutions.
12/2011 to 12/2012
Customer Service Associate Macom Hillsboro, OR,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Achieved high customer satisfaction scores by de-escalating complaints quickly.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Contributed to business growth by confirming customer satisfaction with service and quality.
  • Promoted branding initiatives while maintaining product displays to adhere to corporate standards.
  • Educated customers on special pricing opportunities and company offerings.
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
  • Partnered with program management and store leads to make recommendations, process improvements and corrective action plans.
  • Evaluated customer account information to assess current issues and determine potential solutions.
Education and Training
Expected in to to
Certificate: Medical Billing And Coding
Penn Foster - Tampa, FL,
GPA:
Expected in to to
: Digital Photography
Academy of Art University - San Francisco, CA,
GPA:

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Resume Overview

School Attended

  • Penn Foster
  • Academy of Art University

Job Titles Held:

  • Office Manager
  • Customer Service Representative
  • Parts Advisor
  • Customer Service Associate

Degrees

  • Certificate
  • Some College (No Degree)

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