Jessica Claire
, , 100 Montgomery St. 10th Floor
(555) 432-1000 - - resumesample@example.com - -
(555) 432-1000 - - resumesample@example.com - -
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
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Experience
08/2008 to 05/2017
Office Manager Rollins, Inc – Sacramento, CA,
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Educated customers on special pricing opportunities and company offerings.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Audited customer account information to identify issues and develop solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Consulted with customers to resolve service and billing issues.
- Answered inbound calls, chats and emails to facilitate customer service.
- Set up and activated customer accounts.
09/2004 to 12/2009
Kitchen Cook Aimbridge Hospitality – Charleston, SC,
- Set up workstations with needed ingredients, utensils and cooking equipment.
- Helped other staff members complete job tasks during peak times to keep kitchen running efficiently.
- Replenished food items from inventory and rotated ingredients.
- Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
- Weighed, measured and mixed ingredients, following recipes to produce quality dishes.
- Sanitized kitchen counters and preparation areas to prevent foodborne illness and cross-contamination.
- Checked temperature of freezers and refrigerators to maintain proper storage of cold items.
- Trained new team members on proper meat and vegetable preparation techniques.
- Verified kitchen staff followed all recipes and portion serving guidelines correctly.
- Performed workstation prep prior to shift start.
- Oversaw food product inventory, making recommendations to [Job title] to streamline kitchen operations.
04/1999 to 07/2004
Bank Teller First Midwest Bank – Melrose Park, IL,
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Reconciled cash and checks against computer records at end of shift.
- Responded and assisted customers with account inquiries and updates.
- Entered transactions into computer and issued customer receipts.
- Explained bank services, financial products and applicable fees to customers.
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Identified and reported suspicious behavior to security personnel as appropriate.
- Welcomed customers and offered pleasant service during entire transaction.
- Opened new checking, savings and lines of credit for customer accounts.
- Took on additional shifts during busy periods to minimize staffing shortages.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Maintained confidentiality of bank records and client information.
- Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
- Adhered to financial services security and audit procedures.
- Trained employees on cash drawer operation.
- Issued and redeemed money orders, cashier checks, traveler's checks, and savings bonds.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
01/1998 to 07/1999
Food Server Caesars Entertainment Corporation – Biloxi, MS,
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Set up tables and counters to prepare dining and serving areas.
- Reset tables between guests, refilled condiments and wiped down surfaces.
- Completed final preparations of dishes and quickly delivered items to customers.
- Relayed orders and special requests to cooks.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Welcomed incoming patrons and seated at optimal locations based on individual preferences and server balancing requirements.
- Provided exceptional service to high volume of daily customers.
- Cleared table and bussed dishes to allow for quick setups.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Stocked server areas with supplies before, during and after shifts.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Implemented sanitary food handling, holding and service protocols.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
- Completed opening and closing checklists to facilitate smooth restaurant operations.
Education and Training
Expected in 05/1994
High School Diploma:
Meade High School - Fort Meade, MD,
Meade High School - Fort Meade, MD,
Expected in
Associate of Applied Science: Science Education
Charles County Community College - La Plata, MD,
Charles County Community College - La Plata, MD,
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School Attended
- Meade High School
- Charles County Community College
Job Titles Held:
- Office Manager
- Kitchen Cook
- Bank Teller
- Food Server
Degrees
- High School Diploma
- Associate of Applied Science
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