- , , 100 Montgomery St. 10th Floor
- Home: (555) 432-1000
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Energetic Office Manager with years of experience in supporting day-to-day operational functions to provide smooth-running business. Highly dependable, ethical and reliable support specialist and leader in blending advanced organizational, technical and business acumen. Crucial assistance to office staff and customers with eagerness and attentiveness.
- Budgetary Planning
- CRM and office management software
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- Invoicing and billing
- Banking operations
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Office Manager, 11/2015 to 12/2021
Jackson Hosptial & Clinic – Montgomery, AL,
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Updated details in company database by keying in customer contacts and delivery dates.
- Managed office inventory and placed new supply orders.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Elevated customer satisfaction ratings by resolving client and case issues effectively.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Reduced financial discrepancies by accurately managing accounting documentation in QuickBooks while maintaining case costs and billing processes.
- Directed and oversaw office personnel activities.
Counter Sales Representative, 08/2011 to 11/2015
Tech Air – Memphis, TN,
- Organized store by returning merchandise to proper areas and restocked displays.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Recommended merchandise to customers based on needs and preferences.
- Educated customers on product and service offerings.
- Escorted customers to products and pointed out complementary items to boost store sales.
- Recommended optimal merchandise based on customer needs and desires.
- Observed customer behaviors to identify security threats and escalate concerns to supervisors.
- Communicated with customers about new product offerings, including policies, restrictions and refund policies.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Store Manager, 11/2006 to 08/2011
Murphy Usa, Inc. – Donna, TX,
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
- Improved store status by implementing process improvements and identifying performance gaps for corrective action.
- Oversaw store operations
- Implemented succession planning by training and developing 12 associates into leadership positions.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Corrected operational discrepancies by developing and executing process improvements.
- Assessed, optimized and elevated operations to target current and expected demands.
- Boosted sales by 50% by cultivating customer rapport and delivering superior customer service.
- Maintained adequate temperature and humidity in stockrooms to preserve product freshness and quality.
Sales Associate, 01/2006 to 11/2006
Blavity Inc. – Los Angeles (Remote), CA,
- Gathered and documented client financial information and application details meeting lending requirements and accurately representing client status.
- Built relationships with clients and used knowledge of consumer marketplace, products and finance to fully understand clients' personal plans and introduced suitable loan services.
- Recommended loan terms, conditions and collateral position consistent with client request and associated loan risks and set clear and realistic expectations with clients.
- Collected and reviewed documentation from borrowers and converted to paperless format and mastered rate sheets, product codes and load price adjustments to calculate rates and fees.
- Understood and complied with Bank Secrecy Act and anti-money-laundering standards to verify fair and legal transactions.
High School Diploma: , Expected in 06/1998
Airport High School - West Columbia, SC
GPA:
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