Energetic Office Manager with years of experience in supporting day-to-day operational functions to provide smooth-running business. Highly dependable, ethical and reliable support specialist and leader in blending advanced organizational, technical and business acumen. Crucial assistance to office staff and customers with eagerness and attentiveness.
Skills
Budgetary Planning
CRM and office management software
Invoicing and billing
Banking operations
Experience
Office Manager, 11/2015 to 12/2021 Jackson Hosptial & Clinic – Montgomery, AL,
Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Updated details in company database by keying in customer contacts and delivery dates.
Managed office inventory and placed new supply orders.
Handled scheduling and managed timely and effective allocation of resources and calendars.
Elevated customer satisfaction ratings by resolving client and case issues effectively.
Coordinated office activities and operations to secure efficiency and compliance with company policies.
Reduced financial discrepancies by accurately managing accounting documentation in QuickBooks while maintaining case costs and billing processes.
Directed and oversaw office personnel activities.
Counter Sales Representative, 08/2011 to 11/2015 Tech Air – Memphis, TN,
Organized store by returning merchandise to proper areas and restocked displays.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Recommended merchandise to customers based on needs and preferences.
Educated customers on product and service offerings.
Escorted customers to products and pointed out complementary items to boost store sales.
Recommended optimal merchandise based on customer needs and desires.
Observed customer behaviors to identify security threats and escalate concerns to supervisors.
Communicated with customers about new product offerings, including policies, restrictions and refund policies.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Store Manager, 11/2006 to 08/2011 Murphy Usa, Inc. – Donna, TX,
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
Managed inventory tracking and physical inventory counts to minimize loss.
Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Oversaw inventory management through cycle counts, audits and shrinkage control.
Resolved customer problems by investigating issues, answering questions and building rapport.
Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
Improved store status by implementing process improvements and identifying performance gaps for corrective action.
Oversaw store operations
Implemented succession planning by training and developing 12 associates into leadership positions.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Corrected operational discrepancies by developing and executing process improvements.
Assessed, optimized and elevated operations to target current and expected demands.
Boosted sales by 50% by cultivating customer rapport and delivering superior customer service.
Maintained adequate temperature and humidity in stockrooms to preserve product freshness and quality.
Sales Associate, 01/2006 to 11/2006 Blavity Inc. – Los Angeles (Remote), CA,
Gathered and documented client financial information and application details meeting lending requirements and accurately representing client status.
Built relationships with clients and used knowledge of consumer marketplace, products and finance to fully understand clients' personal plans and introduced suitable loan services.
Recommended loan terms, conditions and collateral position consistent with client request and associated loan risks and set clear and realistic expectations with clients.
Collected and reviewed documentation from borrowers and converted to paperless format and mastered rate sheets, product codes and load price adjustments to calculate rates and fees.
Understood and complied with Bank Secrecy Act and anti-money-laundering standards to verify fair and legal transactions.
Education and Training
High School Diploma: , Expected in 06/1998 Airport High School - West Columbia, SC GPA:
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