LiveCareer-Resume

office manager resume example with 13+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Forward-thinking professional bringing more than 5 years of experience working for fast-paced physicians. Detail-oriented and knowledgeable Office Manager skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical experience and fastidious nature dedicated to optimal patient care. Conversational English abilities.

Skills
  • Medical Billing and Collections
  • Collecting Statements
  • Friendly and Relatable
  • Managing Appointments
  • Delegation and Work Assignment
  • Office Management
  • Policy and Procedure Modification
  • Reception Management
  • Critical Thinking
  • Office Supplies and Inventory
  • Insurance Eligibility and Verification
  • Scheduling
  • Policies And Procedures
  • Inpatient And Outpatient Care
  • Care Delivery
Work History
Office Manager, 10/2019 to Current
EdelmanRochester, NY,
  • Maintained computer and physical filing systems.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Oversaw accounting, budgeting, and financial reporting.
  • Built relationships with physicians to create steady referral pipeline.
  • Assessed processes and procedures, complying with OSHA and HIPAA regulations.
  • Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
  • Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
  • Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
  • Answered multi-line phone system and greeted callers enthusiastically.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Responded to inquiries from callers seeking information.
Medical Assistant/Office Manager, 08/2013 to 09/2019
Watermark Retirement CommunitiesKyle, TX,
  • Assessed processes and procedures, complying with OSHA and HIPAA regulations.
  • Oversaw accounting, budgeting, and financial reporting.
  • Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
  • Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
  • Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
  • Developed close working relationships with front office and back office staff.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms and allergies.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Taught patients about medications, procedures and care plan instructions.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
CNA, 05/2007 to 06/2011
Always Best CareLeesville, SC,
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
CNA/HHA, 08/2009 to 12/2010
Carter HealthCareCity, STATE,
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Provided mobility assistance such as walking and regular exercising.
  • Completed entries in log books, journals and care plans to accurately document and report patient progress.
Education
No Degree: Basics, Expected in
Northeastern State University - Tahlequah, OK
GPA:
CNA : CNA, Expected in 05/2007
WINGS PROGRAM - TULSA, OK,
GPA:
High School Diploma: , Expected in 05/2006
Sequoyah High School - Tahlequah, OK,
GPA:

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Resume Overview

School Attended

  • Northeastern State University
  • WINGS PROGRAM
  • Sequoyah High School

Job Titles Held:

  • Office Manager
  • Medical Assistant/Office Manager
  • CNA
  • CNA/HHA

Degrees

  • No Degree
  • CNA
  • High School Diploma

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