office manager resume example with 18+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Dependable administrator skilled at managing diverse needs in challenging, fast-paced environments. Friendly and energetic professional with remarkable communication and prioritization skills.

  • Documentation and control
  • Expense Reporting
  • Excellent multi-tasking ability
  • Sorting and labeling
  • Relationship building
  • Bookkeeping
  • Mail handling
  • Friendly nature
  • Office management
  • Policy and Procedure Modification
  • Team Leadership
  • Scheduling
  • Business administration
  • Office administration
  • Travel coordination
  • Credit and collections
  • Payroll and budgeting
Work History
Office Manager, 05/2015 - 04/2020
Jackson Hosptial & Clinic Montgomery, AL,
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Completed bi-weekly payroll for all employees.
  • Integrated logistic systems into company processes to improve operations and manage work orders and price changes.
  • Received, screened and routed incoming calls.
  • Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Solved problems timely and effectively, ensuring customer satisfaction.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Sourced vendors for special project needs and negotiated contracts.
  • Organized international and domestic travel arrangements for up to 10 staff members, including all transportation and hotel stays.
  • Streamlined office operations by computerizing activities, managing customer communications, scheduling payments and tracking records and documents.
  • Recruited and hired qualified candidates for vacant and new positions.
Retail Sales Supervisor, 10/2008 - 10/2019
Micro Center Cambridge, MA,
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Increased sales 75% by offering advice on purchases and promoting additional products.
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
  • Opened and closed store independently when needed and prepared nightly bank drop for manager.
  • Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Tightened security around store to reduce shrink and alleviate theft.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Facilitated high volumes of cash, credit and gift card transactions, verifying cash drawer balance at end of each shift.
  • Assisted in increasing quarterly sales revenue 25% through training and follow ups with new staff.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
  • Drove team revenue totals by bringing in over $100.00 in add on sales per customer.
  • Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
  • Maintained company's visual merchandise standards through general housekeeping, including rigging and personal appearance .
  • Mentored all-members of sales team in applying effective sales techniques and delivering top-notch customer service.
  • Coached all new sales associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings.
Business Owner, 03/2001 - 03/2008
Tammy's Southern Clean City, STATE,
  • Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
  • Put together realistic budgets based upon costs and fees for effectively operating business.
  • Conducted target market research to scope out industry competition and identify advantageous trends.
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels %.
  • Used print strategies such as newspaper ads, business catalogs and marketing brochures to bring in and capture new customer business.
  • Established, optimized and enforced business policies to maintain consistency and high-quality standards across cleaning operations.
GED: , Expected in 05/1989
American Correspondence School - Chicago, IL,
Status -

My Family traveled for my fathers job. So we were home schooled, back then when you finished it was a GED not a diplopia .

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Resume Overview

School Attended

  • American Correspondence School

Job Titles Held:

  • Office Manager
  • Retail Sales Supervisor
  • Business Owner


  • GED

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