Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency, and service quality across various environments. Highly dependable, ethical, and dependable support specialist and leader that blends advanced organizational, technical, and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Skills
Office Management & Leadership
Recruiter
Decision Making
Development and Training
Coaching and Mentoring
Motivational Leadership
Documentation and control
Performance Management
Schedule Coordination
Complex Problem Solving
Excellent multi-tasking ability
Communication Skills
Call Center
Order Fulfillment
Customer Service
Inbound And Outbound Calling
Team Bonding
Report Preparation and Analysis
Staff Training
Policy and Procedure Modification
Team Management
Work History
Office Manager, 06/2015 to Current Truteam – New York, NY,
Streamlined operations prioritized tasks organize team meetings and coordinate with departments of corporation to help with communication, team building morale
Create and maintain scheduling of all department staff to execute fairness of hours
Work with staff to provide customer service to assigned clients
Managed over 50 customer calls per day
Document and implement changes to policies and ensure corporate privacy by keeping policy notebooks up to date relevant
Mentors motivate team to continue education career development by offering classes programs free of charge to employees
Maximized department efficiency by streamlining documentation procedures to ensure completion of paperwork to meet quarterly deadlines
Managed client complaints professionally effectively for best outcome for everyone
Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel
Arranged corporate and office conferences for company employees and guests
Utilized client and staff feedback to maintain customer partnerships and increase revenue.
Office Administrator/Manager, 06/2012 to 05/2015 Usmm – Grand Rapids, MI,
Performed general office duties managed over 300 hundred employees' attendance
Managed and organized all correspondence administrative functions, filing, faxing, data entry, and visitors' relations
Calculated hundreds of productivity tickets to obtain employee's average pay
Ran productivity tickets and scanned productivity tickets
Performed assessments to meet compliance regulations by analyzing reports and communicating with business customers and client companies
Reduced error in billing by keeping staff educated and offering certification to employees
Planned weekly team meetings to listen to and discuss staff ideas and concerns, educate staff about changes, and build morale
Identified future hiring needs and developing job descriptions and specifications
Collaborating with department managers to compile consistent list of requirements
Attracted suitable candidates through databases, online employment forums, social media
Conducted interviews and sorting through applicants to fill open positions
Assessing applicants' knowledge, skills, and experience to best suit open positions
Completed paperwork for new hires
Promoted company's reputation and attractiveness good employment opportunity
Stayed up to date on current employment legislation and regulations and enforcing them within company
Provided recruitment reports to team managers.
Office Manager, 05/2010 to 06/2012 Usmm – Kalamazoo, MI,
Managed, organized supervised all administrative activities that facilitate, making sure office runs smooth
Managed over 50 customer calls per day
Used ranges of office software, including email, spreadsheets databases managing filing systems
Organizing office layout maintaining supplies of stationery equipment maintaining conditions of office arranging for necessary repairs
Conducted staff appraisals, managing performance disciplining staff, promoting staff development and training
Invoices orders, assist invoice inquiries, update quote status, production control of specific material required, check customers credit, purchase orders quote, submit quotes approval, maintain weekly quote logs, maintain weekly reports
Implemented promoted equality, diversity
Office Manager, 03/1998 to 04/2010 Selma Square – City, STATE,
Managed, organized supervised all administrative activities that facilitate, making sure office runs smooth
Managed over 50 incoming calls, send, and received, correspondence, letters, emails, and faxes per day from customers and tenants
Used range of office software, including email, spreadsheets databases managing filing systems
Organized office layout maintaining supplies of stationery equipment while maintaining conditions of office arranging necessary repairs for tenants
Prepare invoices orders, assist in invoicing, check customers' credit, purchase orders for maintenance supplies, submit quotes for approval, maintain quote logs
Implemented, promoted equality and diversity
Conducted staff appraisals, managing performance, and disciplining staff, promoting staff development training
Addressed tenants' requests and complaints
Oversaw office inventory activities by ordering and requisitions, stocking, and shipment receiving
Education
Master of Science: Leadership, Expected in 2012 Grand Canyon University - Phoenix, AZ GPA:
BBA: Business Administration, Expected in 2008 Faulkner University - Montgomery, AL GPA:
Associate of Applied Science: Information Technology, Expected in 2005 Wallace Community College - Selma, AL GPA:
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