Office ManagerJanuary 2013 to Current Heritage Propane - Fort Payne AL
Perform accounts receivable duties including invoicing, researching chargebacks, discrepancies and reconciliations.
Assign employees to specific duties to best meet the needs of the store.
Reorder inventory when it drops below predetermined levels.
Audit daily work for quality assurance.
Perform Fuel and Appliance Inventory.
Manage wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Regional CoordinatorMay 2009 to January 2013 Heritage Propane - Fort Payne AL
Coordinated overall regional operation, including reviewing and evaluating the results of program activities, ensuring that district and regional obligations were being fulfilled; implemented reporting processes for greater program effectiveness and effeciency.
Led activities associated with the region, including staffing for all regional meetings, meeting schedules, meeting locations, and coordinating agenda.
Provided organizational leadership by assisting management to successfully achieve corporate goals.
Organized joint ventures and alliances with other organizations, such as JJ Keller & Associates, which increased the region's DOT documentation compliance percent to 97-100% and YPM Inc. for optimal yellow page advertising for our region.
Assisted Regional VP in developing annual budgets for all districts in our region.
Perform mini audits at district locations and evaluate performance for the Regional VP and assist with annual regional audits.
Assistant ManagerApril 2007 to May 2009 Heritage Propane - Fort Payne AL
Scheduled and led monthly safety meetings for all employees.
Completed profit and loss performance reports, review and approve accounts payable invoices and payroll
Assisted District Manager with interviewing job candidates and making staffing decisions.
Perfomed P2K Level 3 conversions for all districts in our region and offered P2K support for for all districts in our region
Re Routed all customer routing in Microsoft Streets and Trips to allow for more efficient deliveries
Assigned employees to specific duties to best meet the needs of the store.
Reordered inventory when it dropped below predetermined levels.
CSROctober 2000 to April 2007 Heritage Propane - Fort Payne AL
Handled daily work flow of paperwork, entering work into operating system and balancing daily work.
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Balanced cash drawers daily and do daily deposits.
Answered phone calls by addressing customer inquiries, solving problems and providing new product information.
Greeted customers entering the store to ascertain what each customer wanted or needed.
Performed monthly fuel and appliance inventory.
Wholesale & DistributionMarch 1997 to October 2000 AGL Propane - Centre AL
Dispatched daily loads to be delivered to districts in four states based on current storage % reported daily by the district using in house transport drivers as well as outside carriers
Communicated all emergencies, delays due to weather and carrier schedule changes to district managers.
Entered all Bill of Ladings in to ADD Systems and balanced daily work
Monitored district approval of loads recieved to ensure accurate deliveries
Completed fuel inventory for 5.4 million gallons
Completed monthly Motor Fuel Tax Reports
Administration/BookkeepingSeptember 1990 to March 1997 Jordan Gas Company - Centre AL
Processed accounts payable for 13 district offices, coded and entered all invoices daily into the system accounting software (Suburban Software Systems), printed and mailed checks bi-weekly.
Reconciled company bank accounts monthly.
Balanced monthly general ledger accounts to accurately record cost and month end accruals.
Created daily and weekly cash reports for owners.
Processed payroll for 13 district offices, figured and entered timesheets into system and printed checks weekly.
Completed quarterly and annually payroll withholding taxes and printed W2's annually.
Entered Bill of Ladings for all districts and sent them reports to review approve loads monthly.
Education
Northeast Alabama Community CollegeRainsville AL Business Administration
