LiveCareer-Resume

office manager resume example with 11+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.

Skills
  • Managing Operations and Efficiency
  • Performance Evaluations
  • Problem Resolution
  • Staff Training
  • Team Leadership
  • Complex Problem Solving
  • Hiring and Training
  • Verbal and Written Communication
  • Proper Sterilization Techniques
  • Inventory and Supply Management
  • Understands Medical Procedures
  • Medical Billing
  • HIPAA Compliance
  • Check-In and Check-Out Procedures
  • Appointment Scheduling
  • Clear Communication
  • Critical Thinking
  • Multitasking and Prioritization
  • Operating EKG Equipment
  • Time Management
Experience
10/2017 to Current Office Manager Associated Catholic Charities | Parkton, MD,
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Managed office inventory and placed new supply orders.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Implemented and maintained company protocols to facilitate smooth daily activities.
  • Consulted with management to resolve equipment performance and output quality problems.
  • Prepared meeting agendas and recorded and transcribed minutes.
  • Administered payroll and maintained proper documentation of employee personnel.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Interpreted and communicated work procedures and company policies to staff.
  • Managed, scheduled and coordinated office functions and activities for employees.
06/2015 to 09/2017 Medical Assistant Fallon Community Health Plan | Quincy, MA,
  • Performed preliminary physical tests to accurately record results in patient history summary.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Scheduled appointments for patients via phone and in person.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Educated patients about medications, procedures and physician's instructions.
  • Organized charts, documents and supplies to maintain team productivity.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.
  • Conducted insurance verification and pre-certification and pre-authorization functions.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Administered rapid tests for COVID and strep to help clinical staff assess conditions.
01/2011 to 06/2016 Medical Assistant Fallon Community Health Plan | Foxborough, MA,
  • Documented notes during patient visits.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Performed preliminary physical tests to accurately record results in patient history summary.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Cleaned and maintained medical equipment following procedures and standards.
Education and Training
Expected in 05/2013 to to | Certification American Registry of Medical Assistants, Milwaukee, GPA:
Expected in 06/2009 to to High School Diploma | Thomas Moore High School, Milwaukee, GPA:
Expected in to to BBA | Business Management University of Wisconsin - Milwaukee, Milwaukee, WI GPA:
Languages
English:
Native/ Bilingual
Negotiated:
Spanish:
Native/ Bilingual
Negotiated:
Accomplishments
  • Resolved client account discrepancies which saved the company potential revenue loss.
  • Promoted to Office Manager within 3 years for successfully running the office as an Assistant Manager
  • Consistently maintained high customer satisfaction ratings.
  • Recognized as Employee of the month for outstanding performance and team contributions.
  • Led team to achieve quality goals, earning recognition from upper management and financial reward.
  • Created highly effective new program that significantly impacted efficiency and improved operations.

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Resume Overview

School Attended

  • American Registry of Medical Assistants
  • Thomas Moore High School
  • University of Wisconsin - Milwaukee

Job Titles Held:

  • Office Manager
  • Medical Assistant
  • Medical Assistant

Degrees

  • High School Diploma
  • BBA

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