office manager resume example with 20+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Experienced Office Manager and administration professional with 37 years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.

  • Budgetary Planning
  • Team Building
  • Hiring and Training
  • Verbal and Written Communication
  • Managing Operations and Efficiency
  • Administration and Reporting
  • Performance Evaluations
  • Staff Training
  • Documentation and Reporting
  • Scheduling and Coordinating
  • Team Leadership
  • Teamwork and Collaboration
  • Goal Setting
  • Problem Resolution
  • Accounts Payable and Receivable
  • Invoicing and Billing
  • Customer Relations
  • Data Entry
  • Banking Operations
  • Event Coordination
  • Scheduling and Calendar Management
07/2003 to Current Office Manager Flex | Columbia, SC,
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Managed office inventory and placed new supply orders.
  • Automated office operations for managing client correspondence, payment schedules and data communications.
  • Managed office budget to handle inventory, postage and vendor services.
  • Coded and entered daily invoices with in-house accounting software.
  • Elevated customer satisfaction ratings by promptly resolving client and case issues.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Administered payroll and maintained proper documentation of employee personnel.
  • Used judgment and initiative in handling confidential matters and requests.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Managed, scheduled and coordinated office functions and activities for employees.
  • Implemented and maintained company protocols to facilitate smooth daily activities.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Delegated work to staff, setting priorities and goals.
  • Produced thorough, accurate and timely reports of project activities.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Strong attention to detail.
  • Ability to effectively prioritize.
  • Ability to multi-task and work under the pressure of deadlines.
09/1998 to 05/2003 Customer Service Call Center Supervisor Raising Cane's | Carson, CA,
  • Oversaw call center production for seasonal staff of 50.
08/1985 to 08/1998 Teller, Customer Service, Data Entry Citizens National Bank | City, STATE,
  • Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
  • Performed transactional, operational and customer support tasks through knowledge of bank procedures and products.
  • Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
  • Directed specific questions to appropriate branch personnel.
  • Maintained confidentiality of bank records and client information.
  • Entered customer transactions into computers to record transactions and issue computer-generated receipts.
  • Delivered exceptional service to customers in person or over telephone.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Adhered to financial services security and audit procedures.
  • Met or exceeded sales goals by promoting bank products and services in customer interactions.
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
  • Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
  • Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
  • Opened new checking, savings and lines of credit for customer accounts.
  • Maintained database by entering new and updated customer and account information.
  • Reviewed, corrected or deleted data, verifying customer and account information.
  • Reviewed and updated account information in company computer system.
  • Followed data program techniques and procedures to maintain data entry requirements.
  • Collected and organized information for entry, prioritizing entries to increase efficiency.
  • Processed cash receivables, distributed receipts and uploaded payment information into computer systems.
Education and Training
Expected in 06/1984 High School Diploma | Leesburg High School, Leesburg, FL GPA:
Activities and Honors
  • I have been actively involved in American Cancer Society Realy for Life events for many years.
  • I am a Notary Public.

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Resume Overview

School Attended

  • Leesburg High School

Job Titles Held:

  • Office Manager
  • Customer Service Call Center Supervisor
  • Teller, Customer Service, Data Entry


  • High School Diploma

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