LiveCareer-Resume

office manager resume example with 11 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Education and Training
Bachelor of Science: Marketing, Expected in 12/2020
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University Maryland University College - ,
GPA:
Status -
Associate of Arts: General Studies, Expected in 05/2008
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The Community College of Baltimore County - Catonsville, MD
GPA:
Status -
Summary

Experienced office manager and administration professional with fifteen years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines. Dependable office management professional brings fifteen years of experience in administrative oversight. Self-starter and skilled team leader with history unifying staff under common goals, modeling organizational efficiency and instilling customer service excellence.

Skills
  • Microsoft Word, Excel, PowerPoint & Outlook
  • Experienced in public speaking and leading workshops
  • CRM and Office Management Software
  • Verbal and Written Communication
  • Administration and Reporting
  • Scheduling and Coordinating
  • Managing Operations and Efficiency
  • Complex Problem Solving
  • Event Coordination
Experience
Office Manager, 03/2022 - Current
Harvest, Inc. Camp Hill, PA,
  • Organizing meetings and manage databases for all health insurance policies
  • Assist customers with various needs with health care plans as well as complete applications
  • Dealing with correspondence, customers and queries for all owners
  • Preparing letters, presentations and reports
  • Maintain office and all supplies
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Elevated customer satisfaction ratings by promptly resolving client and case issues.
  • Proposed or approved modifications to project plans.
Administrative Assistant- Contractor, 10/2021 - 03/2022
Chs, Inc. Rockford, WA,
  • This was a contract position for the COVID team
  • Worked all clinics and hotlines
  • Helped public with health care needs and establish solutions for long term needs
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
Executive Assistant, 12/2020 - 08/2021
Abbott Laboratories Oakland, CA,
  • Ran daily reports for all managers
  • Maintained building and office supplies
  • Managed all HOA approvals
  • Used scheduling software to delegate resources and manage calendars.
  • Coordinated support to facilitate general office operations.
Operations Analyst, 12/2012 - 02/2016
Truteam Augusta, MN,
  • Worked directly with all managers for all onboarding and off boarding procedures while assisting all new hires with benefits package
  • Oversaw scheduling of twelve conference rooms
  • Created database that contained all new employee security clearness and proper database credentials
  • Administrative work for teams when needed
  • Submitted tickets for various manages for requested items
  • Identified operational and performance issues and worked with managers to resolve concerns.
  • Maintained building office supplies for 750 people
  • Updated Facilities Manuel of Operations and other SOP manuals as needed, ’s schedule using Excel
  • Maintained filing and maintenance documents
Commercial Loan Operations Representative, 09/2007 - 12/2012
Northwest Savings Bank City, STATE,
  • Managed and Maintained Maryland financial reporting requirements for all Maryland commercial loans
  • Identified and resolved customer/lender issues while acting as the point of contact
  • Developed state of the art filing system for all papers and electronic files as well as facilitated new method to credit administration
  • Proficiently managed Maryland pipeline while maintaining underwriting steps for all lenders
  • Prepared and distributed department reports and analysis to all Maryland offices
  • Planned and organized client networking events
  • Conducted all property and lien searches for the underwriting process
  • Delivered high levels of customer service to facilitate smooth processes.
  • Developed and maintained knowledge of available loan products, processing procedures and underwriting and general departmental guidelines.
  • Tracked and managed new leads and followed up on referral business.
Office Assistant, 09/2003 - 05/2004
Omni Imaging City, STATE,
  • Dispersed incoming mail to correct recipients throughout office.
  • Answered phone calls and welcomed visitors to office.
  • Answered telephones, directed calls and took messages.
  • Copied, sorted and filed records of office activities and business transactions.
  • Opened, sorted and routed incoming mail and prepared outgoing mail.
  • Coded invoices and other records to maintain organized and accurate records.

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Resume Overview

School Attended

  • University Maryland University College
  • The Community College of Baltimore County

Job Titles Held:

  • Office Manager
  • Administrative Assistant- Contractor
  • Executive Assistant
  • Operations Analyst
  • Commercial Loan Operations Representative
  • Office Assistant

Degrees

  • Bachelor of Science
  • Associate of Arts

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