Office Manager resume example with 12+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Professional Summary
Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Skills
Management
Team building- Lead by example and show what is expected of the team
Communication skills- ability to state clearly and concisely job duties and expectations both verbally and written
Problem solving- Getting to the root of the issue to resolve the problem
Innovative Thinking
Delegation- Using the employee skill set to decide which duties are best suited for each team member
Promote Change- Continuously looking for best performance practices and ways to increase productivity
Sales
Helped patients select the best eyewear for their needs. Suggested add-ons to customers to enhance the performance of their eyewear
Ordered and shipped contact lenses to patients
Maintained a positive relationship with Outside vendors to ensure supply needs were met and delivered in a timely matter
Communication
Present clear direction for staff to follow in accordance of company policies and procedures
Ability to speak clearly and concisely to customers on incoming phone calls to ensure the customers’ needs are met
Public speaking such as providing staff training sessions
Leadership
Managed a team to increase productivity and patient satisfaction
Work History
Office Manager, 05/2019 - Current College Of St Benedict/St Johns University – Collegeville, MN,
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
Managed office operations while scheduling appointments for department managers.
Coached new hires on company processes while managing employees to achieve maximum production.
Coordinated special projects and managed schedules.
Evaluated employee records and productivity to complete employee evaluations.
Developed standard operating procedures for all administrative employees.
Utilized client and staff feedback to maintain customer partnerships and increase revenue.
Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
Filed claims with vision and medical insurance companies to garner payment for optical services.
Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
Instructed patients on proper insertion, removal and cleaning techniques for contact lenses.
Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
Calibrated seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
Assessed processes and procedures, complying with OSHA and HIPAA regulations.
Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
Maintained computer and physical filing systems.
Set up attractive displays, shared current promotions and offered excellent customer service to increase satisfaction.
Adjusted frames to fit patient faces by bending and shaping with hands, tools and heat.
Managed check-in and check-out procedures, verified patient information and submitted lens orders.
Discussed optimal lens, coating and frame recommendations with customers to meet individual needs.
Office Manager, 11/2012 - 04/2019 College Of St Benedict/St Johns University – Collegeville, MN,
Answered phones, scheduled appointments for patients,
Trained staff on all office procedures and policies
Eyefinity EHR software, Officemate, and Eyefinity PM
Helped patients select eyewear and trained patients on contact lens technique
QuickBooks
Medical Billing
A/P and A/R accounts
Ordered all office supplies
Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
Managed and completed paperwork and overall office administration operations.
Researched suppliers based on availability, quality, selection, and price.
Standardized inventory quarterly reporting and analysis and instituted corrective action for close-outs and out-of-stock items to keep inventory records current.
Applied eye medications and drops to dilate pupils in preparation for examinations.
Measured and recorded visual acuity and color vision testing.
Conducted Goldman and Humphrey Visual Field Testing as part of overall vision evaluation.
Used Lensometer to measure and record lens power of existing prescriptive spectacles.
Instructed patient in care of use of various types of contact lenses, demonstrating insertion, removal and cleaning.
Worked well with patients, staff and manufacturer representatives to carry out successful office- and patient-related work each day.
Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
Frame Stylist, 04/2010 - 10/2012 Stanislaus Optometric Center – City, STATE,
Calibrated seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
Filed claims with vision and medical insurance companies to garner payment for optical services.
Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
Instructed patients on proper insertion, removal and cleaning techniques for contact lenses.
Set up attractive displays, shared current promotions and offered excellent customer service to increase satisfaction.
Measured patients' faces for bridge, eye size and temple length to select comfortable frames.
Contacted patients when eyeglasses or contact lenses arrived in store using WEAVE. Sent out follow up surveys to ensure patient satisfaction and promote online reviews.
Operated lensometers to orient and mark uncut lenses for eyeglasses.
Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims and collected balances from customers.
Adjusted frames to fit patient faces by bending and shaping with hands, tools and heat.
Managed check-in and check-out procedures, verified patient information and submitted lens orders.
Discussed optimal lens, coating and frame recommendations with customers to meet individual needs.
Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
Completed field of vision, OCTs and pachymetry evaluations.
Conducted initial patient tests such as pressure evaluations, acuity assessments and autorefraction evaluations.
Evaluated completed lenses to check compliance with customer specifications and accuracy against orders.
Education
Medical Assistant Certificate: , Expected in - Andon College - Modesto, CA, GPA:
Diploma: , Expected in - Oakdale High School - Oakdale, CA GPA:
: General Studies, Expected in - Modesto Junior College - Modesto, CA GPA:
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.