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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Experienced Office Management and Administration Professional with eight plus years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Skills
  • Documentation and control
  • Policy and Procedure Modification
  • Expense Reporting
  • Team Leadership
  • Training and Development
  • Staff Management
  • Performance improvement
  • Team Bonding
  • Clear oral/written communication
  • Office management
  • Mail handling
  • Sorting and labeling
  • Organizational skills
  • Relationship building
  • Excellent multi-tasking ability
  • Database administration
  • Clerical support
  • Office administration
  • Credit and collections
  • Friendly nature
  • Account Reconciliation
  • Scheduling
Work History
01/2020 to Current
Office Manager Jamestown Properties Austin, TX,
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
  • Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Performed billing, collection and reporting functions for office
  • Handled all incoming business and client requests for information.
  • Streamlined office operations by computerizing activities, managing customer communications, scheduling payments and tracking records and documents.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Maintained computer and physical filing systems.
  • Prepared vendor invoices and processed incoming payments.
  • Received, screened and routed incoming calls.
  • Solved problems timely and effectively, ensuring customer satisfaction.
  • Handled client correspondence and tracked records to foster office efficiency.
11/2017 to 01/2020
Office Manager Jbt Corporation Kingston, NY,
  • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to [Job Title].
  • Developed and implemented office management procedures, increasing training efficiency, team productivity and accuracy.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Handled all incoming business and client requests for information.
  • Streamlined office operations by computerizing activities, managing customer communications, scheduling payments and tracking records and documents.
  • Consulted with company management to assess requirements and develop operational enhancements to streamline processes and increase team performance.
  • Sourced vendors for special project needs and negotiated contracts.
  • Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Maintained computer and physical filing systems.
  • Received, screened and routed incoming calls.
  • Solved problems timely and effectively, ensuring customer satisfaction.
  • Handled client correspondence and tracked records to foster office efficiency.
06/2009 to 10/2015
Manager The Paradies Shops Windsor Locks, CT,
  • Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
  • Monitored security and handled incidents calmly.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Planned team-building exercises to increase employee performance and job satisfaction.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Education
Expected in 06/2008
High School Diploma:
FJ Turner High School - Beloit,WI,
GPA:

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Resume Overview

School Attended

  • FJ Turner High School

Job Titles Held:

  • Office Manager
  • Office Manager
  • Manager

Degrees

  • High School Diploma

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