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Office Manager Resume Example

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OFFICE MANAGER
Executive Summary

Uncapped business growth, a daily sense of urgency, continuous process improvement, team building & staff advancement through staff development are the core business beliefs that I bring with me to your organization. Using these core beliefs and working to meet and exceed customer expectations by actively listening and providing 100% follow-through is why I belong in your organization.

Core Qualifications
  • Office management
  • Calm under pressure
  • Complex problem solving
  • Continuous Process Review & Improvement
  • Staff development through skills training
  • Computer Power-user
  • Data mining & Customized reporting
Professional Experience
Office Manager 06/2007 - 11/2013 Lange Plumbing, LLC Las Vegas, NV
  • Brought in e-banking & check scanning allowing for multiple daily bank deposits and more accurate banking records
  • Revised the Jobs Reporting process directly improving the Accounts Payable process, saving the company money in late payment fees to vendors
  • Increased employee satisfaction by improving the payroll process and attaining nearly 100% accuracy on a weekly basis
  • Created customized billing for special projects to meet customer reporting needs
  • Very successful managing customer & vendor issues through to resolution.
Assistant Project Mgr 08/2003 - 11/2006 O'Rourke Plumbing, Inc. / Underground, Inc Las Vegas, NV
  • Input daily job expenses & verify correct pricing & correct materials purchasing
  • Trained to use state-of-the-art GPS system to record exact locations of pipelines and subsoil fittings
  • Assisted project manager with estimating from "takeoffs"
  • Tasked with obtaining and maintaining city, county & state permits and scheduling relevant inspections for work in progress
  • Prepare close-out documents for substantially completed jobs
Data Mining & Report Specialist 04/2000 - 08/2001 Information Services Springfield Foodservice Corp Springfield, MA

Requested by senior staff to develop and implement the following

on-demand reports:

  • Vendor volumes & product activity for the Buyers Team
  • Revenue / Margins / Sales Rep Activity for the VP & Regional Sales Manager
  • Accounts Receivable & Days Sales Outstanding analysis to VP, CFO, & Credit & Collections Manager
  • Provided Major Accounts Group with access to remote reports for account monthly & YTD activity allowing for on-site discounts for major accounts

Provided Help Desk support to customers & sales reps using web-based ordering system.
Sales Database Administrator 06/1997 - 04/2000 BFI / Browning-Ferris Industries Southboro, MA
  • Provided training to local sales teams and to other regional teams on GOLDMINE contact manager
  • Developed and implemented a targeted marketing plan based on prospect waste stream size & waste stream type
  • Created a faster, more accurate system of reporting sales commissions for C & D waste streams to the Regional Sales Manager
  • Acted as the main point of contact for hardware & software upgrades & repairs for BFI New England Region
  • Assisted corporate LAN specialists with the centralization of all New England offices.
Account Analyst 04/1995 - 12/1996 XEROX Washington, DC
  • Developed & implemented monthly billing summary at Arnold & Porter account greatly improving customer satisfaction with billing
  • Joined a team out of Rochester to develop new account activity reporting system, this involved travel to Rochester and Dallas.
  • Requested by senior staff to provide training in basic WINDOWS skills to account management teams
Customer Account Manager 04/1994 - 04/1995 XEROX Washington, DC
  • Recruited in New York to join account crisis management team for troubled major account in Washington DC
  • Managed office services team for firm's annex building
  • Reduced staff from 18 to 11 due to excessive down-time for employees
  • Responsible for employee development action plans, annual reviews
Special Projects Coordinator 02/1993 - 04/1994 XEROX New, NY
  • Coordinated staff, supplies and off-site vendors for special projects by major accounts
  • Developed several new production processes to improve customer satisfaction & profit margins in NYC production center
  • Closed XEROX Center in New York when business plan changed
Special Projects Coordinator 08/1990 - 02/1993 XEROX San Francisco, CA
  • Setup office services for Arthur Andersen Partners Convention in San Francisco in 1991
  • Met with major accounts to coordinate client needs with operations department.
  • Provided all estimates for revenue, volume, & cost for special projects consistently attaining +/- 5% of actuals
  • Provided work assignments and volume targets for 3 shifts at XEROX production facility when special projects were on the production floor
Education
1986 Associate of Arts: Bard College - American Literature Annandale On Hudson, NY, USA

Completed four years but fell short on credits due to lack of funds
Skills

Customer Account Management, Accounts Payable, Accounts Receivable, Custom Report Creation, Customized Billing, Data Management, Project Estimating, Staff Development


Goldmine, Maximizer, Monarch EXCEL, WORD, MS Office, Quickbooks Enterprise

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Resume Overview

Companies Worked For:

  • Lange Plumbing, LLC
  • O'Rourke Plumbing, Inc. / Underground, Inc
  • Information Services Springfield Foodservice Corp
  • BFI / Browning-Ferris Industries
  • XEROX

School Attended

  • Bard College

Job Titles Held:

  • Office Manager
  • Assistant Project Mgr
  • Data Mining & Report Specialist
  • Sales Database Administrator
  • Account Analyst
  • Customer Account Manager
  • Special Projects Coordinator

Degrees

  • 1986 Associate of Arts : Bard College - American Literature

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