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Uncapped business growth, a daily sense of urgency, continuous process improvement, team building & staff advancement through staff development are the core business beliefs that I bring with me to your organization. Using these core beliefs and working to meet and exceed customer expectations by actively listening and providing 100% follow-through is why I belong in your organization.
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- Brought in e-banking & check scanning allowing for multiple daily bank deposits and more accurate banking records
- Revised the Jobs Reporting process directly improving the Accounts Payable process, saving the company money in late payment fees to vendors
- Increased employee satisfaction by improving the payroll process and attaining nearly 100% accuracy on a weekly basis
- Created customized billing for special projects to meet customer reporting needs
- Very successful managing customer & vendor issues through to resolution.
- Input daily job expenses & verify correct pricing & correct materials purchasing
- Trained to use state-of-the-art GPS system to record exact locations of pipelines and subsoil fittings
- Assisted project manager with estimating from "takeoffs"
- Tasked with obtaining and maintaining city, county & state permits and scheduling relevant inspections for work in progress
- Prepare close-out documents for substantially completed jobs
Requested by senior staff to develop and implement the following
on-demand reports:
- Vendor volumes & product activity for the Buyers Team
- Revenue / Margins / Sales Rep Activity for the VP & Regional Sales Manager
- Accounts Receivable & Days Sales Outstanding analysis to VP, CFO, & Credit & Collections Manager
- Provided Major Accounts Group with access to remote reports for account monthly & YTD activity allowing for on-site discounts for major accounts
Provided Help Desk support to customers & sales reps using web-based ordering system.
- Provided training to local sales teams and to other regional teams on GOLDMINE contact manager
- Developed and implemented a targeted marketing plan based on prospect waste stream size & waste stream type
- Created a faster, more accurate system of reporting sales commissions for C & D waste streams to the Regional Sales Manager
- Acted as the main point of contact for hardware & software upgrades & repairs for BFI New England Region
- Assisted corporate LAN specialists with the centralization of all New England offices.
- Developed & implemented monthly billing summary at Arnold & Porter account greatly improving customer satisfaction with billing
- Joined a team out of Rochester to develop new account activity reporting system, this involved travel to Rochester and Dallas.
- Requested by senior staff to provide training in basic WINDOWS skills to account management teams
- Recruited in New York to join account crisis management team for troubled major account in Washington DC
- Managed office services team for firm's annex building
- Reduced staff from 18 to 11 due to excessive down-time for employees
- Responsible for employee development action plans, annual reviews
- Coordinated staff, supplies and off-site vendors for special projects by major accounts
- Developed several new production processes to improve customer satisfaction & profit margins in NYC production center
- Closed XEROX Center in New York when business plan changed
- Setup office services for Arthur Andersen Partners Convention in San Francisco in 1991
- Met with major accounts to coordinate client needs with operations department.
- Provided all estimates for revenue, volume, & cost for special projects consistently attaining +/- 5% of actuals
- Provided work assignments and volume targets for 3 shifts at XEROX production facility when special projects were on the production floor
Bard College - Annandale On Hudson, NY
Completed four years but fell short on credits due to lack of funds
Customer Account Management, Accounts Payable, Accounts Receivable, Custom Report Creation, Customized Billing, Data Management, Project Estimating, Staff Development
Goldmine, Maximizer, Monarch EXCEL, WORD, MS Office, Quickbooks Enterprise
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School Attended
- Bard College
Job Titles Held:
- Office Manager
- Assistant Project Mgr
- Data Mining & Report Specialist
- Sales Database Administrator
- Account Analyst
- Customer Account Manager
- Special Projects Coordinator
- Special Projects Coordinator
Degrees
- Associate of Arts
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