Office Manager Resume Example

• Input daily job expenses & verify correct pricing & correct materials purchasing
• Trained to use state-of-the-art GPS system to record exact locations of pipelines and subsoil fittings
• Assisted project manager with estimating from "takeoffs"
• Tasked with obtaining and maintaining city, county & state permits and scheduling relevant inspections for work in progress
• Prepare close-out documents for substantially completed jobs

Requested by senior staff to develop and implement the following

on-demand reports:

• Vendor volumes & product activity for the Buyers Team
• Revenue / Margins / Sales Rep Activity for the VP & Regional Sales Manager
• Accounts Receivable & Days Sales Outstanding analysis to VP, CFO, & Credit & Collections Manager
• Provided Major Accounts Group with access to remote reports for account monthly & YTD activity allowing for on-site discounts for major accounts

Provided Help Desk support to customers & sales reps using web-based ordering system.

• Provided training to local sales teams and to other regional teams on GOLDMINE contact manager
• Developed and implemented a targeted marketing plan based on prospect waste stream size & waste stream type
• Created a faster, more accurate system of reporting sales commissions for C & D waste streams to the Regional Sales Manager
• Acted as the main point of contact for hardware & software upgrades & repairs for BFI New England Region
• Assisted corporate LAN specialists with the centralization of all New England offices.

• Developed & implemented monthly billing summary at Arnold & Porter account greatly improving customer satisfaction with billing
• Joined a team out of Rochester to develop new account activity reporting system, this involved travel to Rochester and Dallas.
• Requested by senior staff to provide training in basic WINDOWS skills to account management teams

• Recruited in New York to join account crisis management team for troubled major account in Washington DC
• Managed office services team for firm's annex building
• Reduced staff from 18 to 11 due to excessive down-time for employees
• Responsible for employee development action plans, annual reviews

• Coordinated staff, supplies and off-site vendors for special projects by major accounts
• Developed several new production processes to improve customer satisfaction & profit margins in NYC production center
• Closed XEROX Center in New York when business plan changed

• Setup office services for Arthur Andersen Partners Convention in San Francisco in 1991
• Met with major accounts to coordinate client needs with operations department.
• Provided all estimates for revenue, volume, & cost for special projects consistently attaining +/- 5% of actuals
• Provided work assignments and volume targets for 3 shifts at XEROX production facility when special projects were on the production floor