office manager estimator trainee resume example with 12+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Skills
Team Management
Office Management
Vendor Liaising
Sorting and Delivering Mail
Office Supplies and Inventory
Accounts Payable and Receivable Auditing
Payroll Administration
Skilled in Microsoft Office
Order and Refund Processing
Efficient and Detail-Oriented
Upselling Products and Services
Effective Customer Communication
Work History
02/2021 to 11/2022Office Manager/ Estimator TraineeSolaredge | Salt Lake City, UT, Houston, Tx
Maintained computer and physical filing systems.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
Coached new hires on company processes while managing employees to achieve maximum production.
Established and developed strong team by delivering ongoing coaching and motivation.
Processed new hire paperwork and documents.
Verified timekeeping records and handled any discrepancies with employees.
Maintained employee privacy and protected payroll operations by keeping all information confidential.
Responded to employee questions and requests for information in timely and knowledgeable fashion.
Researched vehicles and parts via physical catalogs and electronic means.
Closely monitored 20+ accounts to post timely payments and resolve billing discrepancies.
Assessed data and information to verify entry, calculation and billing code accuracy.
Completed sales and service documentation for customer and business records and provided invoices of service.
Developed estimates by costing materials, supplies and labor.
Maintained high customer satisfaction standards to meet or exceed targets.
06/2018 to 02/2021Service AdvisorKoch Industries, Inc. | Aurora, NE, Houston, TX
Pleasantly greeted customers and asked open-ended questions to better determine needs.
Suggested add-on services that would be helpful to customers and improve bottom line.
Developed 20+ estimates by costing materials, supplies and labor.
Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
Documented problems and corrective actions to maintain records.
Maintained up-to-date knowledge of product and service changes.
Exhibited high energy and professionalism when dealing with clients and staff.
Applied highly effective selling skills while properly engaging and presenting solutions to customers.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
04/2015 to 04/2017Customer Service RepresentativeSnooze | Fort Collins, CO, Montgomery, TX
Managed multiple tasks in high-volume environment.
Addressed guest complaints and resolved issues to promote satisfaction.
Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Worked flexible schedule and extra shifts to meet business needs.
Helped customers complete purchases, locate items and join reward programs.
Restocked and organized merchandise in 10+ front lanes.
Answered questions about store policies and addressed customer concerns.
Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
Executed wire transfers, stop payments and account transfers, check cashing and issued money orders.
Worked flexible hours; night, weekend, and holiday shifts.
Maintained energy and enthusiasm in fast-paced environment.
Demonstrated respect, friendliness and willingness to help wherever needed.
Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
04/2009 to 04/2015Assistant ManagerPet City Houston, Inc. | City, STATE, Houston, TX
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Helped with planning schedules and delegating assignments to meet coverage and service demands with over 12 teammates.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Processed new hire paperwork and documents.
Updated employee files with new details such as changes in address or salary levels.
Responded to employee questions and requests for information in timely and knowledgeable fashion.
Education
Expected in 06/2010 to to High School Diploma | Klein High School, Klein, TXGPA:
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