office manager resume example with 17+ years of experience
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Personable and dedicated Customer Service Representative with extensive experience in ANY industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
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- Managed office inventory and placed new supply orders.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Reviewed files and records to obtain information and respond to requests.
- Managed, scheduled and coordinated office functions and activities for employees.
- Used judgment and initiative in handling confidential matters and requests.
- Managed office budget to handle inventory, postage and vendor services.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality and conformance.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Washed and polished glass windows and doors to keep entryways clear and professional.
- Organized supplies for use based on expected customer needs.
- Turned mattresses and changed sheets to freshen bedding.
- Planned and prepared meals that met clients' expectations and tastes.
- Cleaned customer laundry according to care instructions for specific garments and articles of clothing.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Used cleaning chemicals following proper guidelines.
- Interacted pleasantly with clients and guests when performing daily duties.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
- Requested maintenance orders to fix non-working equipment and address room damage.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Maintained inventory by checking merchandise to determine levels.
- Oversaw aspects of maintenance, inventory and daily activity management.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Oversaw coaching and guidance of store employees to foster advancement in work operations.
- Reviewed inventory and sales records to prepare reports for management and budget departments.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Formed and sustained strategic relationships with clients.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Verified production orders prior to starting set-up.
- Monitored and observed production line to watch for pile-ups and jams.
- Set up machines for various jobs to maintain compliance with manufacturing thresholds and waste reduction initiatives.
- Operated multiple fabricating machines, cutoff saws, shears and forming or spinning machines.
- Used hand and power tools to assemble products.
- Prepared and assembled materials and set up and operated production equipment in accordance with current manufacturing practices and standard operating procedures.
- Attached brackets, hinges or clips to secure or support components or subassemblies.
- Observed key safety protocols and practices when operating dangerous equipment near team members or expensive systems.
- Inspected parts and systems for fit, alignment and compliance with standards by using measuring instruments or test equipment.
- Assembled and completed products according to production schedules.
- Adhered to work safety standards, wore protective equipment and removed workplace hazards from job sites.
- Assembled complex components after careful review of project specifications and directions.
- Retrieved correct materials from product inventory to perform various fabrication duties.
- Assembled machinery from component parts, following prescribed instructions to support correct configurations.
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Resume Overview
School Attended
- Jefferson High School
- Penn Foster Career School
Job Titles Held:
- Office Manager
- Domestic Engineer
- Assistant Store Manager
- Machine Operator
Degrees
- High School Diploma
- High School Diploma
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