LiveCareer-Resume

office manager resume example with 7+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

As my resume indicates, I have a comprehensive background of experience, training and accomplishments in the dental field. I am knowledgeable and experienced in both administrative and clerical aspects in the dental office who takes pride in patient care and office need. For the past five years I have been a leader in an office manager position and have aquired lead assistant most of my career.

My work ethic, professional experience and leadership abilities along with my flexibility, willingness to be a team player give me the ability to be a valuable asset to your organization.

Please review my profile for your consideration. I am seeking to obtain a position that will effectively utilize my related background and qualifications.

Skills

I am fluent in Dentrix software. I am cross trained and can fill in any position other than hygiene.. but can certainly take xrays, polish and place sealants or fluoride.

I’m bilingual, fluent in reading, writing and speaking Spanish.

I have attended Hinman since 2005 and have completed several continued education in the field. I have been fortunate to undergo training from some of the best in the field.

Experience
Office Manager, 01/2019 to Current
LennarAtlanta, GA,
  • Scheduled appointments and maintained master calendar, skimmed it daily to ensure a productive day. Worked on daily goals and time management.
  • Managed financial documentations such as expense reports and invoices.
  • Interviewed, onboarded, developed and oversaw daily activities of all administrative office and clinical personnel.
  • Oversaw training and daily performance of all staff.
  • Managed inventory and purchase of supplies for office operations and front office equipment maintenance, also helped with faulty equipment in the clinical side of things with medit, intraorals, etc.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Enhanced customer satisfaction ratings by resolving account issues efficiently.
  • Liaised directly with customers to meet needs and maintain satisfaction, brought current office from 4.2 rating in reviews to 4.8 since Jan.2019 to present.
  • Streamlined office operations, managing client correspondence, payment scheduling, record tracking and data communications.
  • Managed daily operations within the office by supporting continuous delivery of excellent services and care. This also supported by systems and protocols.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Streamlined back office services for clients and team to promote proper functionality and positive experience.
Treatment Coordinator/Lead Front Desk, 10/2014 to 11/2018
North Atlanta Center For Cosmetic And Implant DentistryCity, STATE,
  • Completed office duties, including making appointments, contacting patients for follow-ups, coordinating with insurance companies and handling any billing issues.
  • Conducted financial consultations with patient and set up payment plans.
  • Assisted dentist in helping patients determine optimal treatment options. Utilizing all tools including xrays, intraoral photos and staging, I was able to effectively close for office production and optimal patient care through patient education.
  • Held interviews with patients to hear concerns, gather health history and understand objectives.
  • Evaluated patient behavior and reported changes to clinical team. Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
  • Answered questions and responded to inquiries to deliver high level of service to patients.
  • Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
  • Maintain protocols and systems for all administrative team and reported to the doctor at end of each day. Also implemented tasks and held weekly meetings along with morning huddle implementation.
Lead Surgical CDA/EFDA , 02/2013 to 05/2014
Sugarloaf Periodonitcs And Dental ImplantsCity, STATE,
  • Assisted Surgeon with all surgical procedures including but not limited to sinus lifts, Implant placement, gum grafts, surgical extractions, etc.
  • Managed and kept inventory within budget and networked with dental suppliers for optimal services.
  • Overviewed the proper sterilization of all instruments and helped with organization in the supply room and laboratory.
  • Fabricated surgical stents, mouth Essix retainers, bleach trays and adjusted splints. Impressions both heavy body and alginate along with the pouring of models.
  • Assist with General Dentistry. (Restorative fillings, crown and bridge, simple extractions)
  • Follow through with post ops calls and ensuring patients received excellent customer service.
Education and Training
: , Expected in to Athens Technical College - Athens, GA
GPA:

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Resume Overview

School Attended

  • Athens Technical College

Job Titles Held:

  • Office Manager
  • Treatment Coordinator/Lead Front Desk
  • Lead Surgical CDA/EFDA

Degrees

  • Some College (No Degree)

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