office manager resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

  • Verbal and Written Communication
  • Training and Development
  • Recruitment and Hiring
  • Complex Problem Solving
  • Scheduling and Coordinating
  • Hiring and Training
  • Banking Operations
  • Accounts Payable and Receivable
  • Invoicing and Billing
  • Customer Relations
  • Scheduling and Calendar Management
  • Event Coordination
  • Expense Reporting
  • Data Entry
  • Administration and Reporting
  • Employee Development
  • Technical Proficiency
  • Team Building
  • CRM and Office Management Software
Office Manager, 01/1989 - 08/2006
Lazy Boy Pineville, NC,
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Managed office inventory and placed new supply orders.
  • Keyed in customer contacts and delivery dates to update details in company databases.
  • Trained staff members in company policies, daily task execution and industry best practices.
  • Elevated customer satisfaction ratings by resolving client and case issues effectively.
  • Wrote professional business correspondence to maintain strong line of communications.
  • Automated office operations for managing client correspondence, payment scheduling, record tracking and data communications.
  • Supervised company transitions, system conversions and office moves.
  • Managed office budget to handle inventory, postage and vendor services.
  • Directed administrative professional teams and assessed individual progress and efficiency.
  • Engaged customers and provided high level of service by carefully explaining details about documents.
  • Analyzed customer needs and provided best options, upselling products and services.
  • Supported customers with individualized support and broad knowledge of company products to bring targeted services to individuals with varying needs.
  • Received underwriting approvals after accurately completing applications for insurance coverage.
  • Coordinated appointments and consultations with clients to identify individual needs and gain better understanding of overall financial situations.
  • Generated new leads and identified potential clients by using successful direct marketing strategies.
  • Drove client retention by increasing savings opportunities and identifying premium discounts.
  • Improved office operations, maintaining records, tracking data and promoting clear internal communications.
  • Cultivated lasting professional relationships and grew client referrals to promote agency success.
  • Reviewed coverage plans and strategic initiatives, determining how best to align new offerings with business goals.
  • Reduced financial discrepancies, resolving billing issues while processing service applications and cancellations.
  • Increased client retention through loyalty rewards and incentivization programs.
  • Developed insurance cross-selling opportunities in partnership with management and other agents.
  • Delivered informative presentations to build lucrative client bases.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Recruited and trained new employees to meet job requirements.
Office Administration Manager, 08/2004 - 06/2006
White Castle Frankfort, KY,
  • Maintained company accounting records by entering accounts payable, accounts receivable, invoices and expense reimbursements.
  • Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
  • Replenished office supplies, placing new orders for restocking to maintain inventory.
  • Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
  • Processed financial documents, contracts, expense reports and invoices.
  • Automated office operations by managing client correspondence, records, contracts and data communications.
  • Handled requests-for-information and delegated customer service tasks to appropriate employees.
  • Prepared shipping packages by printing packing labels and verifying orders.
  • Coordinated staff scheduling to promote smooth office operations.
  • Assisted employees and customers with software navigation and provided technical support.
House Manager, 2006 - Current
National Center On Institutions And Alternatives Baltimore, MD,
  • Excellent in time management and problem solving.
  • able to multitask and stay calm under pressure>
  • Managed weekly and monthly budget which included the overseeing balancing household bills.
  • Ran and main gained a household of eight.
  • Managed all appointments, calendars, weekly/monthly schedules and organizing for parties or events.
Education and Training
: Art, Expected in 1989
Tarrant County College District - Fort Worth, TX
Status -
High School Diploma: , Expected in 06/1987
L.D.Bell High School - Bedford, Tx,
Status -

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Resume Overview

School Attended

  • Tarrant County College District
  • L.D.Bell High School

Job Titles Held:

  • Office Manager
  • Office Administration Manager
  • House Manager


  • Some College (No Degree)
  • High School Diploma

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