LiveCareer-Resume

office manager resume example with 10+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

High-energy Front Desk Receptionist and Office Manager brings significant experience and great customer service skills. Focused on eliminating bottlenecks and maximizing productivity to meet challenging daily demands. Enthusiastic, friendly and personable demeanor. Dependable and courteous. With 10 years of experience offering excellent administrative, customer service and financial management abilities. Trained in business operations and regulations with demonstrated history of fostering customer/patient satisfaction. With knack for organization and possess ability to be flexible with proven performance in fast-paced, high-stress environments.

Skills
  • CRM and office management software
  • Training and coaching
  • Event coordination
  • Scheduling and calendar management
  • Banking operations
  • Data entry
  • Invoicing and billing
  • Multi-Line Telephone Skills
  • Business Operations Understanding
  • Recordkeeping and Bookkeeping
  • Office Equipment Operations
  • Positive Attitude and Energetic
  • Attention to Detail
  • Administrative Support
  • Multitasking and Prioritization
  • Scheduling and Calendar Management
  • Microsoft Office Suite
  • Verbal and Written Communication
  • Customer Complaint Resolution
  • Computer Proficiency
  • Microsoft Office
  • Reliable and Punctual
  • Meticulous and Organized
  • Service-Oriented Mindset
  • Professional and Polished Presentation
Experience
Office Manager, 07/2017 to 06/2022
Chase BrassCarol Stream, IL,
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Used judgment and initiative in handling confidential matters and requests.
  • Coded and entered daily invoices with in-house accounting software.
  • Administered payroll and maintained proper documentation of employee personnel.
  • Reviewed files and records to obtain information and respond to requests.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Interpreted and communicated work procedures and company policies to staff.
  • Negotiated with vendors to determine optimal material purchase pricing.
  • Reduced financial discrepancies by accurately managing accounting documentation while maintaining case costs and billing processes.
  • Managed office budget to handle inventory, postage and vendor services.
  • Prepared and made daily deposits and assisted with invoice processing and bank reconciliation.
Front Desk Receptionist, 04/2014 to 06/2017
North East Medical ServiceDaly City, CA,
  • Checked patients in and out for appointments and collected co-payments.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Protected patients by observing strict HIPAA guidelines.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Retrieved faxes and uploaded documents to patient charts.
  • Straightened up waiting room to maintain neat and organized space.
  • Trained new staff on office procedures, insurance processes and medical terminology.
  • Applied knowledge of medical terminology and insurance processes.
  • Submitted diagnosis and procedure codes for insurance companies.
  • Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
  • Cleaned and disinfected exam tables, trays and lamps to comply with infection control policy.
Server and Bartender, 02/2012 to 06/2017
La Sierra Mexican RestaurantCity, STATE,
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Trained new employees on restaurant procedures and plating techniques.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Provided exceptional service to high volume of daily customers.
  • Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Completed opening and closing checklists to ensure smooth restaurant operations.
  • Calculated charges, issued table checks and collected payments from customers.
  • Recorded patron's meal optons, identifying dietary needs or special requests to correctly transmit orders.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Cross-trained as host and helped with tasks such as greeting diners and escorting guests.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Education and Training
Certificate Program: Medical Insurance, Billing, And Coding, Expected in 01/2012 to Everest College Phoenix- Mesa Campus - Mesa, AZ,
GPA:
  • Completed coursework in Medical Insurance, Billing, and Coding.
  • 3.94 GPA
  • Honor Roll Award recipient for MIBC Program Modules: 3, 4, 5, 7, and 8 2012
  • Completed professional development in MIBC.
  • Booster Club Member.
  • Community Service Volunteer Group Member.

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Resume Overview

School Attended

  • Everest College Phoenix- Mesa Campus

Job Titles Held:

  • Office Manager
  • Front Desk Receptionist
  • Server and Bartender

Degrees

  • Certificate Program

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