LiveCareer-Resume

office manager resume example with 14+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Office Manager with executive-level office management skills, as well as strength in planning and problem-solving. Readily adapts to change and exceeds expectations in quality. Innate ability to handle multiple tasks simultaneously. Proficient in MS office suite, Excel, Power Point, Outlook and familiar with executive calendar keeping. Readily adapts to change and exceeds expectations in quality.

Highlights

Microsoft Office, Quick Books, data entry and personal and business computer software and programs


*Excellent interpersonal skills


*Depth and breathe knowledge of general office duties


*Able to meet demanding deadlines


*Articulate and well-spoken


*Professional and mature


*Meticulous attention to detail







  • Excel spreadsheets
  • Strong problem solver
  • Works well under pressure
  • Customer service-oriented
  • Payroll
  • Meeting planning
  • Self-starter
  • Administrative support specialist
  • Business correspondence
  • Scheduling
  • Database management
  • Accounting
  • Appointment setting
  • Flexible
  • Time management
Accomplishments

Formally recognized for playing an instrumental role in the implementation of cost savings measures. Supported CFO through personal document management, calendar organization and collateral preparation for meetings.

Experience
04/2011 to 02/2015 Office Manager Liberty University | Lynchburg, VA,
  • 57,000.00 40+ hour work week Supervise six employees in all office matters Filing, faxing, mulita-line telephones, distributing all mail and photocopying Maintain and supervise all office and client files Schedule all meetings and appointments for upper management Performed a magnitude of financials with a variety of banks institutions Processed all income and expense reports Process all office payroll and accounting making sure all checks are processed on time Appropriately resolve office disputes and liaised between customers and financial institutions Manage customer liabilities and provide direction and follow-up to the general manager Conducted over 500 collections on outstanding invoices Budgeted weekly payouts for office expenses, employees and contractors Well versed in data entry, multi-line telephone use, and business suite programs Responsible for office management operating effectiveness Prepare reports with recommendations for administrative action Maintained all legal contracts between the law office and clients Conducted research for all office matters and projects. Organized files, developed spreadsheets, faxed reports and scanned documents.
01/2010 to 04/2011 Lead Loan Processer Mistras Group | New Martinsville, WV,
  • Office Manager $28, 800.00 40+ hour work week Conducted first mortgage loan modifications, second mortgage loan lien-stripping, sale date files, work-out packages, financials and problem files Well versed in data entry, multi-line telephone use, and business suite programs Responsible for office management operating effectiveness Prepare reports with recommendations for administrative action Maintained all legal contracts between the law office and clients Conducted research for all office matters and projects Processed over 500 new first and second loans for intake Performed a magnitude of financials with a variety of banks institutions Processed and settled over 50 credit card accounts Negotiated and settled voluminous lien strips on 2nd mortgages Appropriately resolved office disputes and liaised between customers and financial institutions Managed customer liabilities and provide direction and follow-up to the general manager Conducted over 250 collections on outstanding invoices Expert in data entry, multi-line telephone use, and business suite programs Responsible for office management operating effectiveness Prepared reports with recommendations for administrative action Maintained a large amount of resubmit files.
05/2009 to 01/2010 Administrative Assistant All Valley Paralegal | City, STATE,
  • 19,200.00 40 hour work week.
  • Designed electronic file systems and maintained electronic and paper files.Maintained the front desk and reception area in a neat and organized fashion.Maintained an up-to-date department organizational chart.Dispersed incoming mail to correct recipients throughout the office.Made copies, sent faxes and handled all incoming and outgoing correspondence.
02/2002 to 04/2007 Administrative Assistant for Special Programs The Boeing Company | City, STATE,
  • Special Programs $48,000.00 40+ work week Implemented policies and procedures required to manage sensitive compartmented information (SCI) programs and to protect SCI resources Functioned as a technical specialist on all SCI security matters as well as other areas of classified security and classification guidance.
  • Duties required to maintain currency on a variety of different security program interrelationships, requirements, regulations and guidance in order to apply this knowledge to protect SCI facilities and materials from espionage, sabotage, and destruction Implemented policies and procedures for accomplishment of SCI protection and security.
  • Researches, interprets, analyzes and applies Presidential Executive Orders, Director Central Intelligence Directives (DCIDs), Defense Intelligence Agency Manuals, DoD Manuals, military component manuals and instructions, and local Operating Instructions Controlled all collateral and SCI classified information and material within the Sensitive Compartmented Information Facilities (SCIFs) affecting the Unit's mission Ensured SCIFs comply with all applicable construction and physical requirements, standards, and regulations as delineated by higher headquarters Implemented the SCI security clearance program for all assigned personnel, ensuring all required clearances are up-to-date and completed Tracked and administered SCI clearances for all in-processing personnel to ensure mission readiness Terminated or transferred SCI clearances for out-processing personnel Provided SSO services for other units located within the same geographic area Met with key customers to assess customer satisfaction and resolve problems that arise Ensured that subordinates provide customer guidance and training Provided oversight of unit and SSO security self-inspections and presents detailed and comprehensive reports with corrective action taken to the unit intelligence commander/SIO.
  • Follows-up to ensure complete and quality resolution of discrepancies Assessed and revised policies and procedures to improve their quality, timeliness, and efficiency Performed other duties as assigned.
05/1998 to 02/2002 First Shift Lead and Dispatcher The Boeing Company Dispatcher - Troy Computing | City, STATE,
  • 42,240.00 40+ work week Dispatched for all Southern California Boeing Companies Monitored Fire and Security Alarms for Southern California Boeing Maintained Underwriters Laboratories Certifications for all Special Programs Serve as public safety dispatcher and provided full services 24 hours/day year round Received 911 telephone or public emergency calls, coordinated emergency responses, and provided logistical support to multiple incidents Operated a multi-frequency, multi-agency radio console including paging and simulcast functions Performed general communications center duties including file maintenance, typing, data entry, and processing a high volume of telephone calls Operated numerous computer application/systems, including a complex law enforcement network Safeguarded confidential and law enforcement sensitive information, process law enforcement paperwork, compile court documents, and maintain detailed computerized logs.
Education
Expected in 1993 Administrative Assistant Certificate | Business Orange County Business College, Anaheim, CA GPA: GPA: 3.8

GPA: 3.8

Office Administration coursework

Expected in 2015 Management Quality Certified | Alison, Woodland Hills, CA GPA:
Skills
accounting, administrative, Administrative Assistant, Agency, attorney, Excellent interpersonal skills, consultation, contracts, credit, client, clients, customer satisfaction, excellent customer service, data entry, direction, expense reports, faxing, Filing, financials, financial, general manager, general office duties, law enforcement, law, legal, litigation, Director, managing, materials, meetings, mail, Microsoft Office, office, mortgage loan, multi-line telephone, multi-line telephones, network, Office Manager, office management, paralegal, payroll, personnel, policies, public safety, quality, Quality Management, quick learner, Quick Books, radio, file maintenance, research, security clearance, team player, telephone, telephones, phone, typing

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Resume Overview

School Attended

  • Orange County Business College
  • Alison

Job Titles Held:

  • Office Manager
  • Lead Loan Processer
  • Administrative Assistant
  • Administrative Assistant for Special Programs
  • First Shift Lead and Dispatcher

Degrees

  • Administrative Assistant Certificate
  • Management Quality Certified

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