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office manager resume example with 20 years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Experienced Office Manager with strength in managing multiple projects simultaneously and fostering cohesive staff.

Driven Office Manager offering in-depth experience in administration of vital business projects and processes. Excellent communicator and project manager with strengths in daily operations management, workflow improvements and customer service.

Multi-talented Office Manager consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.

Skills
  • Documentation and control
  • Policy and procedure modification
  • Expense reporting
  • Accounts payable and receivable
  • Clerical support
  • Account reconciliation
  • High accuracy
  • Clear oral/written communication
  • Office administration
  • Credit and collections
  • Mail handling
  • Contract Negotiations
  • Scheduling
  • Payroll and budgeting
  • Office management
  • Organizational skills
  • Staff management
  • Excellent multi-tasking ability
  • Friendly nature
  • Data entry
  • Sorting and labeling
  • Administrative support
  • Relationship building
  • Data management
Work History
05/2010 to Current
Office Manager Liberty University Lynchburg, VA,
  • Handled all incoming business and client requests for information.
  • Compared vendor prices to ensure optimal savings.
  • Integrated logistic systems into company processes to improve operations and manage work orders and price changes.
  • Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Created and finalized contracts for quality welding machine repair deals with customers.
  • Completed bi-weekly payroll for 15 employees.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Received, screened and routed incoming calls.
  • Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members.
  • Held oversight of office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Created reports and presentations.
  • Solved problems timely and effectively, ensuring customer satisfaction.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Prepared vendor invoices and processed incoming payments.
  • Recruited and hired qualified candidates for vacant and new positions.
05/2010 to 08/2017
Server Omni Hotels Frisco, TX,
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Monitored guests for intoxication and immediately reported concerns to management.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Managed food resources, memorized orders and wrote patron's food orders on slips in 100-seat restaurant.
  • Prepared beverages and filled food orders for customers.
  • Greeted and maintained relationships with regular customers.
  • Served needs of more than 25 customers in busy high energy environment.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
  • Checked identification to enforce age requirement for alcoholic beverages.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
08/2004 to 03/2015
Assistant Salon Manager Ratner Mount Prospect, IL,
  • Identified competent talent for salon professionals to have full salon floor coverage for amenities.
  • Gathered feedback from clients to provide pleasant salon experience.
  • Developed sales and promotional campaigns around special holidays and seasonal events.
  • Monitored stock of [Type] products and ordered supplies as needed.
  • Organized training for new [Type] employee and receptionists.
  • Prepared daily shifts based on demand and scheduled appointments.
  • Explained regulations, policies, or procedures to new-hires to confirm understanding and compliance.
  • Maintained knowledge of business operations to keep departments and employees up to date on important work-related changes.
  • Trained service staff on latest policies and procedures.
  • Inspected equipment to maintain proper functioning during peak activity.
  • Evaluated employee performance quarterly and annual reviews.
  • Welcomed visitors to office, communicated arrival to team and managed visit expectations.
  • Maintained regular contact with clients and identified opportunities to deliver added value to client relationships.
  • Sorted incoming mail and faxes and expedited urgent correspondence for immediate attention.
  • Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Complied with safety and hazardous material handling, storage regulatory requirements and internal procedures affecting business operations.
  • Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from [Product or service], protecting company reputation and loyal client base.
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Determined and recommended methods to address improvement opportunities.
  • Communicated value and position to sales team and developed tools to support selling process.
  • Investigated and resolved customer complaints to foster satisfaction.
  • Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele.
  • Collaborated with materials purchasing specialist to meet production requirements and quality standards.
05/2001 to 08/2014
Bartender The Clevelander Hotel North Bay Village, FL,
  • Developed unique drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Generated higher ticket averages by training 50 employees on suggestive up-selling techniques.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Took customer orders and capitalized on opportunities to sell special beverage and food options.
  • Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Managed accurate register and produced daily sales reports backing up inventory usage numbers.
  • Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
  • Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
  • Poured and prepared mixed drinks for over 300 customers daily and created new libations drawing in clientele.
  • Requested official identification for Alcohol purchases and verified details, consistently meeting strict legal standards of underage sales.
  • Stayed up-to-date on state laws regarding alcoholic beverage services and maintained 100% compliance for inspections.
  • Set up bar for operation, obtained cash bank and stocked service bar.
  • Received over 200 beverage orders nightly from wait staff and delivered beverages to guests while keeping up with bar orders.
  • Handled $1000+ cash on daily basis, which built trustworthiness and loyalty with owners.
Education
Expected in 06/2003
High School Diploma:
Andrean High School - Merrillville, iN,
GPA:
Expected in 03/2004
: Cosmetology
Excel Academies of Cosmetology - Merrillville, IN
GPA:
Expected in
: Psychology
Purdue University Calumet - Hammond, IN
GPA:

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Resume Overview

School Attended

  • Andrean High School
  • Excel Academies of Cosmetology
  • Purdue University Calumet

Job Titles Held:

  • Office Manager
  • Server
  • Assistant Salon Manager
  • Bartender

Degrees

  • High School Diploma
  • Some College (No Degree)

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

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