office manager resume example with 14+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Work History
Office Manager/Production Coordinator, 07/2020 to 04/2023
Liveramp, , Fayetteville, GA
  • Recruited, interviewed and hired employees
  • Established team priorities, maintained schedules and monitored performance
  • Reported to senior management on organizational performance and progress toward goals
  • Coordinated special projects and managed schedules
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel
  • Developed and maintained successful relationships with vendors, suppliers and contractors
  • Kept projects on schedule by managing deadlines and adjusting workflows
  • Recruited and oversaw personnel to achieve performance and quality targets
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments
Transplant Financial Coordinator, 12/2019 to 07/2020
Hca, , Atlanta, GA
  • Maintained confidentiality of patient finances, records, and health statuses.
  • Processed 20 plus eligibility and benefits verifications and authorizations per patient.
  • Secured tens of thousands of dollars in financial assistance per patient.
  • Resolved discrepancies in insurance payments by collaborating with carriers.
  • Obtained prior authorization and precertification for transplants, medications, housing, and follow-up care.
  • Made contact with insurance carriers to discuss policies and individual patient benefits as well as grants, charity, and clinical trial subsidies.
  • Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
  • Attended weekly meetings with transplant team of doctors and other caregivers ensuring consistency.
  • Verified insurance and communicated coverage to staff and patients.
  • Referenced monthly aging reports to follow up on unpaid claims and obtain maximum reimbursement.
  • Communicated verification and authorization status updates with transplant department to facilitate decision-making for patient admissions and insurance coverage.
  • Passionate about learning and committed to continual improvement.
Revenue Cycle Consultant, 07/2013 to 12/2019
Community Health Network, , Traveling: Remote, On-site
  • Assisted companies with choosing and timing investments for optimal results.
  • Generated receivables reports and offered improvement recommendations.
  • Collaborated with other business analysts to streamline tasks and duties in effort to improve overall efficiency.
  • Tracked and reported variances between revenue plans and actuals.
  • Led team of 20 in managing accounts valued up to $30M.
  • Diminished outstanding debts by analyzing accounts for issues.
  • Assessed current revenue cycle procedures and implemented improvements to foster efficiency
  • Collected and reported monthly expense variances and explanations
Large Volume Insurance Specialist, 10/2008 to 07/2013
Tenet Healthcare, , Alpharetta, GA
  • Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
  • Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
  • Worked with leadership to reduce outstanding debt by 15% or more each quarter.
  • Made contact with insurance carriers to discuss policies and individual patient benefits.
  • Calculated adjustments, premiums and refunds.
  • Achieved revenue goals by managing collections and accounts receivables, referral process and insurance billing.
  • Determined appropriateness of payers to protect organization and minimize risk.
  • Maintained strong knowledge of basic medical terminology to better understand services and procedures.
  • Researched the root cause of claim payment and claim processing errors to reduce over payments and under payments.
BBA: Human Resource Management, Expected in to American InterContinental University - Schaumburg, IL

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Resume Overview

School Attended

  • American InterContinental University

Job Titles Held:

  • Office Manager/Production Coordinator
  • Transplant Financial Coordinator
  • Revenue Cycle Consultant
  • Large Volume Insurance Specialist


  • BBA

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