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office manager resume example with 5+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Professional Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Skills
  • Policy and Procedure Modification
  • Expense Reporting
  • Team Leadership
  • Training and Development
  • Documentation and control
  • Strategic planning
  • Excellent multi-tasking ability
  • Friendly nature
  • Documentation expertise
  • Payroll and budgeting
  • Sorting and labeling
  • Database administration
  • Scheduling
  • Workflow planning
  • Clear oral/written communication
  • Clerical support
  • Account Reconciliation
  • Credit and collections
  • Technical Support
  • Business administration
  • Organizational skills
  • Office management
  • Team Bonding
  • Relationship building
  • Office administration
  • Staff Management
  • Administrative support
  • Spreadsheet management
  • Multi-line phone proficiency
  • Database Management
  • Bookkeeping
  • Computer skills
  • Good telephone etiquette
  • Reading comprehension
  • Flexible & Adaptable
  • HIPPA/OSHA compliance
  • Extensive Medical/Dental terminology

Work History
10/2019 to Current
Office Manager Lifestance Health Hopkinton, MA,
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Maintained computer and physical filing systems.
  • Prepared meeting materials and took clear notes to distribute to owners.
  • Evaluated employee records and productivity to complete employee evaluations.
  • Developed standard operating procedures for all administrative employees.
  • Managed CRM database, including troubleshooting, maintenance, updates and report generation.
  • Arranged corporate and office conferences for company employees and guests.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
  • Coordinated special projects and managed schedules.
  • Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
  • Supervised and led team of dental hygienists and support staff of 6.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Mentored office employees on proper administrative procedures and how to use programs such as Dexis and Enterprise, keeping operations consistent and efficient for maximum performance.
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
  • Developed and implemented office management procedures to increasing training team productivity and accuracy.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Achieved all specific team objectives and collection activity.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to Regional Manager.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Completed bi-weekly payroll for 6 employees and 1 Dr.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Monitored front areas so that questions could be promptly addressed.
11/2017 to 10/2019
Dental Assistant Smile Brands Knoxville, TN,
  • Educated patients by giving oral hygiene, plaque control and postoperative instructions.
  • Performed general chair-side duties to assist with various procedures, including general, endo and oral surgery.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay and areas needing treatment.
  • Provided diagnostic information by exposing and developing radiographic studies.
  • Supported dentists during procedures to restore teeth, like dental fillings, permanent and temporary crowns.
  • Prepared patient X-rays and images to be review by dentist.
  • Documented patient dental health information, medical history and vital signs for future reference.
  • Taught patients strategies for boosting oral hygiene, controlling plaque and protecting tooth enamel from long-term damage.
  • Educated patients on postoperative care, including best practices for protecting dental work and enhancing healing process.
  • Prepared and positioned patients for procedures by clipping dental napkins and placing patient safety devices.
  • Administered desensitizing agents by applying numbing gel to prepare patients for anesthetic injections.
  • Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
  • Prepared and arranged instruments, medications and required materials, including cement, composites and impression materials.
  • Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
  • Measured and recorded vital statistics by taking patients' blood pressure, temperature and pulse.
  • Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment.
  • Typed patient data into computer system using Enterprise while following privacy laws and maintaining high level of accuracy.
  • Staged tray for procedures by arranging dental instruments and equipment.
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
  • Sterilized rooms and prepped equipment and instruments for daily procedures.
  • Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information and maintaining records.
  • Took dental images following strict patient protection rules by mentioning risks during pregnancy, and applying lead aprons.
  • Assisted dentist with paperwork and billing protocol for both routine and less common procedures.
  • Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, casts and impressions.
  • Verified proper operation of dental equipment by completing preventive maintenance, troubleshooting malfunctions and calling for repairs.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
  • Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
  • Used Enterprise to document and maintain patient information and health background.
09/2016 to 11/2017
Dental Office Administrator Lincare Branson, MO,
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Performed billing, collection and reporting functions for office.
  • Collaborated with hygienist and assistants to achieve the best patient care..
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Maintained accuracy while updating databases with patient information data and verifying health, personal, and insurance changes.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Monitored front areas so that questions could be promptly addressed.
  • Scheduled, rescheduled and cancelled appointments for dental patients.
  • Helped patients complete necessary medical forms and documentation.
  • Completed patient referrals to other medical specialists.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Resolved problems, improved operations and provided exceptional service.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Improved operations through consistent hard work and dedication.
  • Maintained high level of customer service through friendly and polite demeanor.
  • Answered incoming calls, greeted callers, provided information, and transferring calls to appropriate parties.
  • Relayed and transcribed written and verbal messages to other office employees.
  • Maintained up-to-date knowledge of emergency call procedures.
01/2015 to 01/2016
Medical Billing Collector BSA, Herrington Cancer Center City, STATE,
  • Worked with customer to create debt repayment plan based on current financial condition.
  • Entered client details and notes into system for interdepartmental access and review.
  • Processed debtor payments and updated accounts to reflect new balance.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Carried out day-day-day duties accurately and efficiently.
  • Improved operations through consistent hard work and dedication.
Education
Expected in 05/2008 to to
Highschool Diploma :
Dumas High School - Dumas, TX
GPA:

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Resume Overview

School Attended

  • Dumas High School

Job Titles Held:

  • Office Manager
  • Dental Assistant
  • Dental Office Administrator
  • Medical Billing Collector

Degrees

  • Highschool Diploma

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