office manager resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Authorized to work in the US for any employer Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

  • Microsoft Office
  • Team Management and Supervision
  • Complex Problem Solving
  • Schedule Coordination
  • Regulatory Compliance
  • Multitasking and Prioritization
  • Documentation and Recordkeeping
  • Adaptable and Resilient
  • Cross-Functional Collaboration
  • Attention to Detail
  • Verbal and Written Communication
  • Honesty and Integrity
  • Quality Assurance
Work History
Office Manager, 05/2016 to Current
Kb HomesBradenton, FL,
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
  • Maintained computer and physical filing systems.
  • Managed office operations while scheduling appointments for department managers.
  • Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
  • Evaluated employee records and productivity to complete employee evaluations.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
  • Utilized client and staff feedback to maintain customer partnerships and increase revenue.
  • Oversaw quality control and productivity rates to increase revenue and production times.
  • Hired employees and performed onboarding process.
  • Evaluate and approve employee timecards and process payroll.
  • Approved employee time off requests
  • Managed employee schedules for 30-35 employees and coordinated coverage for last minute call outs.
  • Educated caregivers and guardians on animal care, nutrition, medical conditions and disease management.
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Managed medical intervention and therapy for animals in collaboration with veterinarian.
  • Maintained accurate pharmacy records and controlled drug, anesthesia and heartworm test logs.
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
  • Answered owner animal health questions and advised on best care practices.
  • Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed master calendar and scheduled appointments for 3 providers based on optimal patient loads and clinician availability.
  • Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
  • Entered data from pet records and office visits into computer system.
  • Fielded phone over 50 calls daily from pet owners, answered questions and resolved conflicts.
Kennel Technician, 03/2013 to 05/2016
American Veterinary GroupLakeland, FL,
  • Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact.
  • Protected animals from care errors by maintaining clear and secure tags.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
  • Mixed and administered special food formulas to individual animals based on unique dietary needs.
  • Monitored animal behavior and completed examinations to identify illnesses, injuries or potential diseases.
  • Kept animals clean and free of contaminants to promote optimal health.
  • Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites and hair mats.
  • Cared for sick or injured animals by seeking out veterinary care and notifying owners.
  • Restocked supplies and rotated items to maintain efficient operations and prevent expiration of perishable goods.
  • Collected animal waste produced on walks and discarded in trash or approved receptacles.
  • Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
  • Monitored animals for signs of disease, illness or injury and communicated concerns to owners.
  • Handled administrative work such as answering telephones and scheduling appointments for visits.
  • Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
  • Followed specific food and water schedules for different animal species.
  • Followed pet care instructions for dietary needs and medication regimens
  • Worked 8 hour shifts with oversight of 30 animals in kennels or holding pens
Team Lead, 05/1998 to 07/2012
AvantorSolon, OH,
  • Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Tracked receipts, employee hours and inventory movements.
  • Reviewed project specifications and drawings prior to assembling complex components to better understand assignments and expected deadlines.
  • Adapted plans and adjusted equipment to maintain high standards of functionality and safety.
  • Operated production machinery safely to reduce workplace accidents.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Reviewed component quality to assess conformance with tolerances and remove unacceptable products.
  • Instructed junior team members on protocols and procedures of each station to maximize contributions.
  • Coached team of 15 members in techniques necessary to complete job tasks.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Designed strategic plan for component development practices to support future projects.
  • Took on additional job duties during unexpected backlog, resulting in meeting project target date.
  • Continuously checked products for quality assurance according to strict guidelines.
Cosmetology License: Cosmetology, Expected in 10/1994
Dayton's School of Hair Design - Burlington, IA,
High school diploma: General Studies and Business Ed, Expected in 05/1993
Mt. Pleasant Community High School - Mt. Pleasant, IA,
  • Relevant Coursework Completed: Business and Office Management & Business Computer Applications

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Resume Overview

School Attended

  • Dayton's School of Hair Design
  • Mt. Pleasant Community High School

Job Titles Held:

  • Office Manager
  • Kennel Technician
  • Team Lead


  • Cosmetology License
  • High school diploma

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