Office Manager resume example with 20+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Experienced Office Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records.

  • Motivational Leadership
  • Decision Making
  • Team Building
  • Microsoft
  • Team Management and Supervision
  • Multitasking and Prioritization
  • Spanish Fluency
  • Customer Service Management
  • Verbal and Written Communication
Work History
01/2019 to Current Office Manager Lighthouse Academies | North Little Rock, AR,

  • Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Oversaw quality control and productivity rates to increase revenue and production times.
  • Managed office operations while scheduling appointments for department staff and managers.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Maintained computer and physical filing systems.
  • Compared vendor prices and negotiated for optimal savings
  • In house lab managing

01/2008 to 01/2019 Lab Manager Intertek | Detroit, MI,
  • Organize and keep record of all in-house orders
  • Involved in all aspects of prescription eyeglass, responsible for laboratory operations
  • Ensured that all orders are completed in a timely and accurate manner
  • Operated polishers, generator, finer and coating stations dispense finished glasses, adjust and fit eyewear, troubleshoot issues, and perform repairs
  • Oversaw financial operations, producing invoices, processing payments and preparing deposits
  • Coordinated with other internal departments to keep operations running smoothly and solve both routine and complex problems
  • Set and oversaw quality assurance guidelines for laboratory work and procedures
  • Performed front office duties; answered phones, scheduled appointments, greeted patients, data entry, verified vision eligibility, ensure patient read and signed appropriate forms
  • Special testing with equipment HRT, OCT Macula and Optic nerve, Pachy, Open Angle, Anti-Seg, Visual Fields on Dicon and octopus 600, Visual Acuities, FDT and Fundus Photos
  • Intra Ocular pressures Test, Auto refraction, administer topical ophthalmic and dilation medication
  • Work with VSP, EyeMed, MES, IEHP and Innovage Insurance
  • When needed act as the lead contact for optician and reception operational flow of clinic
  • Utilize clinical and product knowledge to sell customers frames and lenses suited to their needs
  • Trained staff, scheduled work hours and assigned projects for 5-person work group.
  • Managed operational documents and produced reports detailing activities.
  • Kept laboratory in compliance with applicable guidelines and laws.
  • Kept equipment maintained, facility clean and organized and inventory stocked to maximize performance.
  • Recorded, analyzed and distributed statistical information.
  • Reported production malfunctions to supervisors.
  • Monitored staff organization and suggested improvements to daily functionality.
  • Determined quality department standards, practices and procedures.
01/2000 to 01/2008 Optical Manager Bj's Wholesale Club, Inc. | North Bergen, NJ,
  • Planned and carried out daily work of the office
  • Assist other associates in performing sales work, customer service and assist doctor with Spanish speaking patients
  • Maintain physical appearance of office
  • Edge lenses and assemble frames with prescription as well as perform tinting of the eyeglasses and minor repairs
  • Reconciled invoices for lab, frames and contact lens suppliers, frame inventory and data entry
  • Assisted patients in selecting frames, prescription lenses and coating lenses and educating the patient with eyewear information
  • Worked with frame manufacturer, on board management and frame purchasing representatives
  • Work with other department managers to increase patient quality care and offer premium eyewear product
  • Train optical staff on patient care and sales
  • Interacted with customers to help determine or suggest best products to meet eye wear needs and achieve desired look.
  • Collaborated with supervisor to plan staff schedules and determine hiring needs.
  • Recorded measurements, adjusted eye wear, and made changes based on customer feedback.
  • Monitored general store systems, inventory databases, and operations to quickly identify and resolve issues or concerns.
  • Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims and collected balances from customers.
  • Discussed optimal lens, coating and frame recommendations with customers to meet individual needs.
  • Completed facial measurements such as temple length, bridge size and vertex distance.
  • Assisted clients with selecting optimal frames to meet preferences, fit various facial structures and work with specified prescriptions.
  • Managed check-in and check-out procedures, verified patient information and submitted lens orders.
  • Conducted initial patient tests such as pressure evaluations, acuity assessments and autorefraction evaluations.
  • Prepared work orders outlining all specifications for new lenses and frames.
Expected in 2002 | Riverside City College, , GPA:
Expected in 1998 High School Diploma | Phineas Banning High School L.A. Harbor College, , GPA:
Native or Bilingual

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Resume Overview

School Attended

  • Riverside City College
  • Phineas Banning High School L.A. Harbor College

Job Titles Held:

  • Office Manager
  • Lab Manager
  • Optical Manager


  • High School Diploma

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