Energetic Office Manager with experience in supporting day-to-day operational functions to provide smooth-running business. Highly dependable, ethical and reliable support specialist and leader in blending advanced organizational, technical and business acumen. Crucial assistance to office staff and customers with eagerness and attentiveness. Professional and well-rounded office manager with excellent clerical and team support skills. Successful at satisfying customer needs while tackling daily office priorities. Smooth when handling administrative tasks by coordinating mail, records and travel arrangements.
Skills
Project management
Budgetary Planning
Customer relations
Data entry
Billing
Banking operations
File and data retrieval systems
Accounts payable and receivable
Scheduling and calendar management
Invoicing and billing
Team building
Experience
03/2008 to Current
Office ManagerLighthouse Academies – East Chicago, IN,
Coordinated office activities and operations to secure efficiency and compliance with company policies.
Managed office inventory and placed new supply orders.
Handled scheduling and managed timely and effective allocation of resources and calendars.
Conducted staff performance evaluations to monitor progress and recommend professional development plan.
Discussed performance-based objectives with department managers to determine contributory value of office programs.
Oversaw CRM updates and backups, report generation and troubleshooting requisition.
Drafted manuals and resources for identifying access to services.
Created training program for new office employees, decreasing training time
Culled knowledge of federal and state-level mandates to assess compliance across areas of operation.
Coordinated travel arrangements by booking hotel rooms, car rentals and flights for staff.
Managed office budget to handle inventory, postage and vendor services.
Distributed memos and updates to apprise departments and divisions of corporate objectives and developments.
Reduced financial discrepancies by accurately managing accounting documentation while maintaining case costs and billing processes.
Solicited vendor quotes to determine optimal material purchase pricing.
Planned for major business changes, including system conversions and office moves.
Elevated customer satisfaction ratings by resolving client and case issues effectively.
Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
09/1999 to 06/2007
Logistics SpecialistBaker Hughes Company – Other Georgia, GA,
Organized and maintained order documentation.
Conducted inventory checks and resolved discrepancies.
Kept deliveries on track and provided timely status updates.
Monitored and organized logistics documents, bills of lading, delivery receipts, packing lists and load tags.
Managed inbound and outbound delivery schedules for optimal flow of goods.
Communicated with customers and management to report delays, emergencies, weather challenges and carrier schedule changes.
Planned and prioritized day-to-day shipments and billing in collaboration with warehouse and sales team.
Logged, processed and followed up on merchandise authorization shipments in databases.
Coordinated with freight forwarders to expedite international shipments.
Scheduled shipments to customer warehouses via in-house tracking system.
Processed sales orders and completed bookkeeping, purchasing, tracking and credit application tasks.
Conducted research on logistics operations and performed literature reviews, interviews and site visits.
Responded to inquiries from both external and internal customers, resulting in decrease in calls to help desk.
09/1998 to 11/2002
ReceptionistCb Richard Ellis – Gilroy, CA,
Scheduled and confirmed appointments.
Answered and directed incoming calls using multi-line telephone system.
Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
Maintained daily calendars, set appointments with clients and planned daily office events.
Oversaw office inventory by restocking supplies and submitting purchase orders.
Sorted incoming mail and directed to correct personnel each day.
Processed payments and updated accounts to reflect balance changes.
Prepared packages for shipment by generating packing slips and setting up courier deliveries.
Communicated with vendors to place and receive orders, request services and deliver instructions from office management.
Handled payment processing and provided customers with receipts and proper bills and change.
Greeted incoming patients and verified paperwork to manage smooth intake processes.
Pulled and organized requested documentation.
Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
Education and Training
Expected in to to
: Human Services Counseling Old Dominion University - Annandale, VA, GPA:
Expected in 06/2004 to to
Associate of Arts: General Studies Northern Virginia Community College - Annandale, VA, GPA:
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