Over 29 years of leadership experience. Experienced with varies systems and bring a unique approach to leadership by utilizing technical skills in harmony with proven business skills. Coupled with the ability to handle multiple priorities and work in a fast-paced, ever changing environment while meeting or exceeding established goals and key objectives.
Accomplishments
Tau Upsilon Alpha - October 2021
Alpha Phi Sigma Honor Society - September 2021
National Society of Collegiate Scholars - September 2021
Dean's List - September 2021
Skills
Leadership
Time management
Problem solving
Risk management
Negotiation skills
Technical skill
Communication and motivation
Organization and delegation
Work History
12/2016 to Current
Office Manager/District Maintenance TechnicianClearesult, Inc. – VA, State,
Perform district level duties for Department of Building Maintenance.
Assist district Facilities and Operations Area Manager, District Maintenance Foreman, Energy Control Technician, and Inventory Specialist with daily work operation of district building maintenance facility.
Respond to telephone calls, computer maintenance requests, and e-mails from school work order requests and receive, prioritize, and process work order requests in timely manner.
Conduct initial assessment of emergency or non-emergency situation and determine degree of danger, damage, urgency, and inconvenience involved or service needs.
Dispatch appropriate personnel and equipment to work sites as necessary or as directed, based on factors of safety, urgency, work schedules, and proximity of available crew to site location.
Serve as liaison to receive and relay radio and telephone transmissions from field personnel to appropriate staff and supervisors.
Monitor and record location of work crews in field and maintain daily log of maintenance requests and dispatched orders.
Notify fleet services personnel of equipment problems and arrange for transport of equipment to fleet maintenance facility.
Maintain constant contact with all district craftsmen in order to efficiently dispatch them to appropriate location.
Organize district building maintenance training classes, contractor meetings, and service call technology meetings.
Perform computerized Maintenance Management System (MAXIMO) duties.
Receive work requests via computer or telephone.
Convert work requests from customers into work order, assigning appropriate trade and craftsman, or coordinating with foreman, to assign substitute craftsman.
Create work orders for contract engineering projects to be performed with funding from capital sources.
Create, edit, and retire district assets management system and set up preventative maintenance job plans.
Perform general clerical duties.
Maintain accurate schedule of activities and ensure district manager is informed of schedule, including posting of leave used by district employees.
Develop and maintain district filing system.
Operate and maintain, or refer for maintenance, routine office machinery including, but not limited to, calculators, computer systems, fax machines, printers, and copiers for efficient operation of district.
Organize and maintain all district personnel records and files including, but not limited to, sick leave, vacation, leave of absence, and payroll.
Prepare reports, work orders, contract payment release orders, purchase orders, bid packages, and memos as needed to maintain efficient operation of district according to standard operating procedures.
Receive, direct, and assist visitors.
Organize and maintain school files, vendor files, and reference materials.
Monitor and maintain adequate inventory of office supplies, forms, and other materials.
Initiate ordering process as necessary to ensure efficient operation of district office.
Perform financial and accounting duties via PeopleSoft application.
Maintain various spreadsheets to track, monitor, and analyze budgets and various other Key Performance Indicators (KPIs).
Process time cards, input payroll information on student and financial host mainframe system, and input financial information to completed work orders in MAXIMO.
Process payments to contractors for work performed including check requests and MAXIMO service purchase orders.
Communicate with other individuals in businesslike, courteous, and efficient manner.
Serve as district receptionist both in person and over telephone
Utilize telecommunication equipment courteously for th efficient operation of district.
Route incoming and outgoing correspondence accurately.
Organize operation of district office.
Monitor work orders and any other correspondence produced by maintenance craftsmen to ensure accuracy, timeliness, and conformity to system standards.
Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives
Sourced vendors for special project needs and negotiated contracts
Aggregated and analyzed data related to administrative costs to prepare budgets for district management
Managed office operations while scheduling appointments for department managers
07/2009 to 12/2016
Registrar II/Administrative Assistant BookkeeperCity Of Desoto, Texas – Desoto, TX,
Employee of the Year.
10-2013 Employee of the Month.
09-2012 Employee of the Month.
Conduct Orientation and Registration for lottery selected incoming students
Maintains student accounting enrollment and withdrawal data.
Scheduling and course selections for all incoming students.
Maintains, implements, and assigns students schedules, facilitates student grades reporting procedures.
Prints and facilitates distribution of grades reports including progress reports and report cards; communicates with teachers to assure accurate grade reporting and to maintain grade reporting records.
Enrollment/Withdrawals.
Responds to inquiries from parents and other school systems concerning student records.
Provides Infinite Campus reports to faculty and administrators as requested (e.g., Full-Time Equivalent (FTE) class rosters, eligibility reports, grade reports).
Ensure all students are eligible for enrollment and folders are up to date for entry into schools population and database.
Timekeeper Administrator with accountability of school with 85 staff members including three members of leadership staff through CrossPointe/GUI Timekeeping.
Accounts Payable.
Developed and implemented performance improvement strategies and plans to promote continuous improvement
Completed paperwork, recognizing discrepancies and promptly addressing for resolution
Ensure timely review of student applicant files, transcripts and admissions documents.
08/2007 to 07/2009
Program Associate/Trainer/Administrative AssistantWalgreens – Prattville, AL,
Provides professional-level administrative support for Title I Programs Division, supporting 15 Title Program education specialist including two program managers.
Responsible for overseeing training program, including assessment, plan, implementation, facilitation, tracking and day-to-day operations.
Ensures that associates have required tools, knowledge, and skills to perform their jobs and support center's mission.
Works with all management and supervisory staff to address changes in work environment and develop learning culture.
Monitors effectiveness of training.
Services as assigned; serving as communications link between Title I Programs area and internal/external contacts; completing variety of tasks and assignments associated with administrative support functions in areas such as purchasing/procurement and personnel; establishing and maintaining filing and record-keeping systems and reference manuals/materials; maintaining confidentiality of information processed.
Utilizes various programs with extensive knowledge of: Excel, Word, PowerPoint, Visio, and Publisher.
Exercise independent judgment, decision-making abilities and high level of confidentiality.
Collaborate with various levels of management to gather information pertaining to key issues.
Executes word processing projects, including large-scale mailings, correspondence, and manuals.
Managed records for all programs and kept meticulous notes in system regarding changes and plan alterations
Reviewed all departmental materials, correcting errors and making sure documents were ready for publication
Managed both digital and physical filing systems and retrieved documents as required
Prepared and distributed team-based communications to foster collaboration and enhance team morale
Authored clear and professional business documents
Created and updated physical records and digital files to maintain current, accurate and compliant documentation
07/2004 to 08/2007
Administrative AssistantFirst Coast Service Options – City, STATE,
Provide administrative support to Director of both Jacksonville Call Center and Orange Park Call Center, which includes 28 direct reports, and staff of 650 employees with demonstrated ability to improvise, improve procedures and meet demanding deadlines.
Assist in compilation of bid letters to generate new business from our client, which resulted in renewal of contact worth 5 million dollars.
Liaison between all impacted departments to ensure proper communications and reporting practices.
Organize details of special events including: travel arrangements, corporate agendas, itineraries, and off site meetings to accommodate 650+ staff members with minimal expenses and elapsed time.
Manage Capital purchases, direct vendor relations, generate and maintain accurate equipment and supplies tracking records which saved department $85,000.00 in July 2005.
Timekeeper Administrator with accountability of two Call Centers with 650 staff members including 30 members of leadership staff through PeopleSoft Timekeeping.
Provided superior leadership and direction to team of 150 including 10 supervisors and 20 senior advisors during ramp up of 1-800 Medicare Jacksonville Call Center.
Project lead for implementing www.medicare.gov and training 150 staff members including my management staff which consisted or 13 members on Prescription Drug and Other Assistance Programs (PDOAP) and utilization of website tool.
Created database which ensured all staff members completed mandatory training necessary for successful quality and knowledge goal score of 90%.
Facilitated training material on daily and weekly basis to more than 250 CSRs, senior advisors, and leadership staff.
Traveled to various locations as needed to ensure deadlines and compliance were met with our contractor.
Coordinated travel arrangements by booking airfare, hotel and ground transportation
Restocked supplies and placed purchase orders to maintain adequate stock levels
Arranged rapid office equipment repair and maintenance with vendors
Generated reports and typed letters in Word and prepared PowerPoint presentations
Monitored supervisor's work calendar and scheduled appointments, meetings and travel
Coached new employees on administrative procedures, company policies and performance standards
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
Managed Access databases converting complex data into easy-to-interpret data
Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data
Maintained staff directory and company policy handbook for human resources department
Edited subcontractor proposals, project punch lists, transmittals and memorandums for organizational support
Processed invoices and expenses using PeopleSoft Accounting Application to facilitate on-time payment
Scheduled office meetings and client appointments for staff teams
Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes
Organized weekly staff meetings and logged minutes for corporate records
Created PowerPoint presentations for business development purposes
05/2003 to 08/2004
Deputy Court ClerkCity Of Gulfport – City, STATE,
Created affidavits, issued warrants, subpoenas, and creating reports utilizing self-created templates.
Conducted mini-investigation, research, and securing information for co-workers, direct reports, judges, contact witnesses, attorneys, litigants, and general public patrons.
Administered oath to sworn officers.
Processed bonds and revoked bonds.
Provided direct, courteous, and tactful customer service both in person and over telephone.
Collected, processed and filed citations for department; responsible for processing 230,000 citations per year.
Communicated effectively utilizing specialized communication devices, codes, and terminology.
Prepared all necessary paperwork for municipal court judges and initial court appearances.
Trained new clerks on procedures, policies, performance, safety procedures, budgets, problem solving, plans, and researching reference materials.
Maintained direct working relationship with judges, chief of police, warrant officers, police dispatchers, firemen, and police.
Responded to in-person and telephone requests for information from general public, attorneys and other involved parties
Processed payments for fines and fees, maintained accurate drawers, issued receipts and updated account balances
Documented exhibits admitted during hearings
Examined legal documents submitted to courts for adherence to laws and court procedures
Answered inquiries from general public regarding judicial procedures, court appearances and trial dates
Prepared courtrooms for session by supplying courtroom with paper and pens, easels and electronic equipment
Prepared and distributed court orders, probation orders and sentencing information
Met with judges, lawyers and police officials to coordinate functions of court
Searched files and contacted witnesses, attorneys and litigants to obtain information for court
Drafted professional court correspondence to facilitate judge request.
Maintained court dockets and updated disposition of cases after court hearings and trials
Observed strict confidentiality guidelines to properly secure information and data
Supported staff on special assignments and ad hoc projects
06/1992 to 05/2003
Store ManagerJeans West, J.W – City, STATE,
Supervised 20-25 employees.
Provided effective training, leadership, and development to direct reports by motivating and ensuring removal of any barriers and ensured any necessary tools were provided.
Recruited, hired, and trained all staff members.
Motivated and challenged associates daily emphasizing business sales and action plans to achieve corporate goals.
Budget Planning, financial accountability for over $750,000 in assets.
Inventory Control; lowered shrinkage (company profit loss-internal/external) to .0002 (from 3.78) in first 6 months of assignment.
Achieved performance standards during my 1st year of assignment after 2 consecutive years of failing by former management staff.
Conducted safety and security training which lowered our in-store accidents by 1.087% during 2nd year of assignment.
Administered time and labor and key payroll for all employees.
Maintained all employee records terminated and active; human resources.
Ensured daily inventory levels were adequate for business needs; stock replenishment; ordered additional stock as it diminished; maintaining accounts payable and accounts receivable invoices.
Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
Coached sales associates on product knowledge by using wide variety of training tools
Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success
Delivered positive results by controlling monthly operations budget and limiting financial discrepancies
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
Reviewed performance data to monitor and measure productivity, goal progress and activity levels
Devised processes to boost long-term business success and increase profit levels
Education
Expected in 02/2022
Bachelor of Science: Criminal Justice Purdue University Global - Indianapolis, IN, GPA:
Expected in 12/2022
Master of Science: Legal Studies Purdue University Global - Indianapolis, IN, GPA:
Expected in 09/2014
Certificate Program: American Sign Language (ASL) University of Georgia UGA - Lawrenceville, GA, GPA:
Certifications
Infinite Campus/eSIS
PeopleSoft Administrator Timekeeper/Accounting
The Risk Management Certification Program (PMI-RMP) (PMBOK6)
Certification Course in Human Resources Management
HR Agile HR Fundamentals (Human Resources)
SAP HCM (Human Capital Management) Certification Training
The Human Resources Certification Program (HRCI-PHR/SPHR)
Google IT Support Professional Certification
Affiliations
National Coalition for Negro Women - Founding Member
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School Attended
Purdue University Global
Purdue University Global
University of Georgia UGA
Job Titles Held:
Office Manager/District Maintenance Technician
Registrar II/Administrative Assistant Bookkeeper
Program Associate/Trainer/Administrative Assistant
