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Office Manager/Dispatcher Resume Example

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OFFICE MANAGER/DISPATCHER
Summary
I am looking for a position in which I can continuously grow and expand my capabilities. I would like to be able to continuously learn and advance in my career.
Highlights

I have extensive experience with the public on the phone and in person. I also have experience with Photoshop. I am high-energy, enthusiastic and a dependable individual who excels in challenging and competitive environments. I have reputation as a dependable and loyal employee. I am skillful at processing data and information, keeping records, and tabulation. I am a talented and determined individual who accomplishes results. I am skilled in resolving problems, and I am a motivated self-starter with an aptitude for learning new skills quickly. I handle crises in a calm and capable manner. I am hard working, reliable, and able to collaborate in a team enterprise. I have a positive and confident personality blended with a strong work ethic. I have the ability to work well under pressure. I am accurate, assertive, and adaptable. I have had an excellent attendance record in every job I have had. I am highly adaptable to change in an ever-changing environment. I am very responsive to moods or ideas of others. I have great customer service and client relationship skills including a lot of patience. I have gained business sense through everyday experience. I am highly motivated to expand my knowledge and skills.


  • Microsoft Office proficiency
  • Excel spreadsheets
  • Meticulous attention to detail
  • Results-oriented
  • Professional and mature
  • Strong problem solver
  • Resourceful
  • Understands grammar
  • Proofreading
Accomplishments
  • Gained diverse experience in Photoshop 7.0. Attended Basic and Advanced courses in Photoshop
  • Handled all of the ordering through our album reps. Handled discrepancy calls with our reps and customers
  • Opened and closed the studio. Handled cash in person or over the phone and was trusted to make bank deposits
  • Dealt with all the billing of our accounts. Developed lucrative business relationships with clients. Managed several top accounts
  • Skilled in problem solving and troubleshooting. Skillful at processing data and information, keeping records, and tabulation
  • Motivated self-starter with an aptitude for learning new skills quickly
  • Gregg Hejna Studio & Gallery, 107 Main St. Parkville, MO 64152
  • Office Assistant and Digital Imaging Expert, 1997 - 2002
  • I worked daily with Photoshop 7.0 doing all of the digital artwork that was needed on our prints. I removed or added items to and from portraits cleaned up any dirt or anything else that deleted from the photos. I put together a marketing catalog for gregg working between photoshop and pagemaker 6.5. I also dealt daily with customers on the phone and in person. I faxed in the payroll every pay period. I processed the orders coming in and leaving for portraits and weddings. I am action-oriented, focused on solving immediate problems. I have the ability to communicate effectively with customers, management, and staff. I accepted new customer applications by phone and assisted in general customer service duties. I am committed to the assistance and support of others while maintaining a cheerful and helpful attitude. I directed inbound and outbound call activities and handled customer inquiries and complaints. I operated cash registers and computer input applications, solved customer problems, and assured satisfaction. I worked directly with customers assisting in sales, resolving problems and ensuring maintenance of productive customer relations
  • Benfers Auto and Collision, Kansas City, MO 64023
  • Office Manager/Dispatcher, 2002 - 2002
  • I was responsible for all the billing to our accounts. I dealt with upset clients on the phone and in person when they were picking up vehicles. I managed all the employees, including scheduling, and conflicts. I dispatched calls to our drivers. I advised the owner regarding accounts that had not been paid in more than six months I worked in MS-Word and MS-Excel
  • Herff Jones, Mission, KS 66201
  • Enhancer, Imaging Dept. 2003-September 2003
  • I enhanced photographs for yearbooks, work on imagein and imagemaster. Fluent on flight check, Photoshop and scanning. I am learning new things on a daily basis
  • Prepress Trainer / Group Leader September 2003- November 2004
  • I am responsible for training any new or returning employee how to do the job they were hired to do, implementing a training program for each and every department we have that is part of prepress. I also make sure all questions are answered in a timely matter. Take care of any duties the supervisor asks of me. I work in PageMaker, In design, Quark, and Photoshop on either a P.C. or a Macintosh platform
  • Unicorn Apartments, Ferrelview, MO 64163
  • Assistant Manager December 2004- March 2010
  • I was responsible for opening up the office in the morning, closing the office in the evening. I was responsible for showing apartments, Making deposits, lease renewals, evictions, and many other tasks. I worked in Yardi on a daily basis. I am competent on Macintosh and P.C.'s
  • Garmin International, Kansas City, MO 64116
  • Product Support Specialist April 2010- Present
  • I provide technical assistance to customers in mapping updates, customers needing assistance in learning how to use their devices, in learning differences in Garmin's consumer products, answering phone calls, emails, faxes, and letters. I escalate issues for resolution, documentation, and follow-up when necessary. I have turned in numerous changes that need to be implemented in our articles that customers use to assist them, and the majority of these changes were done
Experience
Office Manager/Dispatcher01/1997 to 01/2002
Gregg Hejna Studio & GalleryParkville Kansas City, MOI worked daily with Photoshop 7.0 doing all of the digital artwork that was needed on our prints. I removed or added items to and from portraits cleaned up any dirt or anything else that deleted from the photos. I put together a marketing catalog for gregg working between photoshop and pagemaker 6.5. I also dealt daily with customers on the phone and in person. I faxed in the payroll every pay period. I processed the orders coming in and leaving for portraits and weddings. I am action-oriented, focused on solving immediate problems. I have the ability to communicate effectively with customers, management, and staff. I accepted new customer applications by phone and assisted in general customer service duties. I am committed to the assistance and support of others while maintaining a cheerful and helpful attitude. I directed inbound and outbound call activities and handled customer inquiries and complaints. I operated cash registers and computer input applications, solved customer problems, and assured satisfaction. I worked directly with customers assisting in sales, resolving problems and ensuring maintenance of productive customer relations. - 2002 I was responsible for all the billing to our accounts. I dealt with upset clients on the phone and in person when they were picking up vehicles. I managed all the employees, including scheduling, and conflicts. I dispatched calls to our drivers. I advised the owner regarding accounts that had not been paid in more than six months I worked in MS-Word and MS-Excel.
Prepress Trainer / Group Leader01/2003 to 09/2003
Herff JonesMission, KSI enhanced photographs for yearbooks, work on imagein and imagemaster. Fluent on flight check, Photoshop and scanning. I am learning new things on a daily basis. I am responsible for training any new or returning employee how to do the job they were hired to do, implementing a training program for each and every department we have that is part of prepress. I also make sure all questions are answered in a timely matter. Take care of any duties the supervisor asks of me. I work in PageMaker, In design, Quark, and Photoshop on either a P.C. or a Macintosh platform.
Assistant Manager12/2004 to 03/2010
Unicorn ApartmentsFerrelview, MOI was responsible for opening up the office in the morning, closing the office in the evening. I was responsible for showing apartments, Making deposits, lease renewals, evictions, and many other tasks. I worked in Yardi on a daily basis. I am competent on Macintosh and P.C.'s.
Product Support Specialist04/2010 to Current
Garmin InternationalKansas City, MOI provide technical assistance to customers in mapping updates, customers needing assistance in learning how to use their devices, in learning differences in Garmin's consumer products, answering phone calls, emails, faxes, and letters. I escalate issues for resolution, documentation, and follow-up when necessary. I have turned in numerous changes that need to be implemented in our articles that customers use to assist them, and the majority of these changes were done.
Customer Service01/1995 to 01/1995
Weston Housing AuthorityWeston, MO- 1995 I handled incoming calls, data entry, typed up contracts for people. I made calls to apartments to ensure tenant satisfaction.
Education
Diploma1990Park hill High SchoolKansas City, MO, USPark hill High School, Kansas City, MO H.S. Diploma, 1990 GPA: 3.5.
AssociatesUniversity of PhoenixKansas City, MO, USUniversity of Phoenix, Kansas City, MO Online IT Associates Degree 2013 - Present
associates: Education2002Maple Woods Community CollegeI am presently in the process of getting my associates degree. Additional Education I attended a 2-day course in Basic Photoshop in 2000 and attended an Advanced Photoshop class given by Compumaster in 2001. I attended some courses at Maple Woods Community College in 2001-2002. I also attended classes at Penn Valley community college.
Professional Affiliations
VOLUNTEER WORK
Skills
Photoshop, Pagemaker, Customer Service, Receptionist, Retail Sales, Satisfaction, Imaging, Cash, Customer Inquiries, Customer Relations, General Customer Service, In Sales, Inbound And Outbound, Maintenance, Marketing, Office Assistant, Payroll, Sales, Weddings, Basis, Closing, Answering, Brand Marketing, Consumer Products, Documentation, Mapping, Product Support, Technical Assistance, Topo, Prepress, Quark, Training, Class, Comprehensive Large Array Data Stewardship System, Contracts, Data Entry, Incoming Calls, Scanning, Confident, Ordering, Patience, Problem Solving, Self-starter, Billing, Clients, Dispatcher, Drivers, Excel, Office Manager, Scheduling, Word
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Resume Overview

Companies Worked For:

  • Gregg Hejna Studio & Gallery
  • Herff Jones
  • Unicorn Apartments
  • Garmin International
  • Weston Housing Authority

School Attended

  • Park hill High School
  • University of Phoenix
  • Maple Woods Community College

Job Titles Held:

  • Office Manager/Dispatcher
  • Prepress Trainer / Group Leader
  • Assistant Manager
  • Product Support Specialist
  • Customer Service

Degrees

  • Diploma 1990
    Associates
    associates : Education 2002

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