Office Manager/Dispatcher Resume Example Memo's Delivery Service

OFFICE MANAGER/DISPATCHER

Summary

Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.

Skills

Quality control
Clerical support
Project management abilities
Inbound and outbound calling
Organizational strengths
Conflict mediation
Customer service
Credit card payment processing

Call center experience
Microsoft Office expertise
High-energy attitude
Data entry
Direct sales
Product organization
Office equipment proficiency

Experience

03/2017 - 08/2019Office Manager/DispatcherMemo's Delivery Service | Garland, TX

Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
Automated office operations to manage client correspondence, record tracking and data communications.
Quoted and prepared proposals for business services such as hot shot deliveries.
Improved operational efficiencies, managing work requests, new orders, pricing and changes while coordinating logistics to verify delivery dates.
Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Updated employee paperwork and records.
Managed financial documentations such as expense reports and invoices.

04/2011 - 03/2017Store Manager/Secretary PrincipalUSA Granite LLC | Dallas, TX

Delegated work to employees based on shift requirements, individual strengths and unique training.
Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
Assessed, optimized and elevated operations to target current and expected demands.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
Updated store pricing, signage and merchandising based on current promotions.
Hired, trained and managed team of 5 associates, including evaluating performance and enforcing disciplinary actions.
Created attractive store displays to generate customer interest and boost sales.
Provided excellent customer service and adhered to all standard practices, maximizing sales and minimizing shrinkage.
Maintained daily record of all transactions.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Kept accounts current and funds deposited to keep on-site cash low.
Coordinated sales reports, reconciled accounts and made bank deposits.
Prioritized sanitation, safety and health standards in work areas.
Addressed customer inquiries and resolved complaints.
Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
Managed store appearance, including merchandising and displays, signage, decorations and cleaning.

02/2010 - 03/2011Customer Service CashierWalmart | Irving, TX

Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Processed customer payments quickly and returned exact change and receipts.
Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Scanned items quickly to keep lines moving and reduce overall wait time.
Properly verified customer identification for alcohol or tobacco purchases.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Managed all product returns professionally and quickly to maintain customer satisfaction.
Drove sales and add-on purchases by promoting specific item options to customers.
Processed returned items in accordance with store policy.
Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
Helped customers find specific products, answering questions and offering advice.
Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.

05/2009 - 03/2010Customer Care AssociateAshley Furniture HomeStore | Grand Prairie, TX

Escalated customer satisfaction ratings by offering valuable insights to customers needs and expectations.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Answered 75+ inbound calls per day and directed to designated individuals or departments.
Diminished financial discrepancies and managed monetary transactions, including deposits and credit card transactions.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Kept detailed records of customer accounts, including actions taken, issues resolved and payment information.
Evaluated customer account information to assess current issues and determine potential solutions.

Education and Training

GED
Dallas County Community College | Dallas, TX

Resume Overview

Companies Worked For:

Memo's Delivery Service
USA Granite LLC
Walmart
Ashley Furniture HomeStore

School Attended

Dallas County Community College

Job Titles Held:

Office Manager/Dispatcher
Store Manager/Secretary Principal
Customer Service Cashier
Customer Care Associate

Degrees

Office Manager/Dispatcher Resume Example

Resume Score: 80%

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